Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Excellent time and will be back. B

Posted Oct 24, 2016
Location: Only in town overnight but got a great meal at Outback right up the road.
Very clean, pleasant staff and great break feast.
Comment from Hotel Management
Oct 25, 2016 by Mark, Hotel Management
Thank you for your comment. We look forward to your returning in the future.
5 out of 5
by A verified traveler from staten island

Outstanding attention to detail

Posted Oct 7, 2016
Management of this hotel needs to be commended. With meticulous attention to detail they have found a way to separate this place from most moderately priced hotels. Everything from the cleanliness and design of the room, to the quality of the staff was excellent. And the quality of the food at breakfast was much better than average.
Comment from Hotel Management
Oct 10, 2016 by Mark, Hotel Management
We appreciate your comments and will make certain to share them with the entire hotel staff. The associates pride themselves on providing a very clean, well maintained and safe hotel for our guest to enjoy. Thank you
4 out of 5
by A verified traveler

Posted Sep 8, 2016 on Hotels
Needed a room for the night. Had a nice breakfast buffet in the morning. Good location for what I needed to attend nearby.
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Thank you for sharing your comments with us and look forward to your returning again in the near future.
4 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you
2 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
Overall the stay was fine. I've stayed in a few Holiday Inns before and this one was not as clean as others. Just basic cleaning seemed to be missed. The carpets and elevator need a good cleaning. The quality of the bathroom was not very good. The faucet is way to close to the edge of the sink making it nearly unusable if you have large hands. The hotel was not bad, just a little disappointing. The hotel staff was nice and helpful.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you for your comments. We will take added care to make certain the hotel's overall cleanliness and condition are improved.
5 out of 5
by Diane from SC

Love Holiday Inn Express Cockeysville, MD!!

Posted Aug 8, 2016 on Hotels
We stay here every year, sometimes more than once, never disappointed
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
your comments are very important to us. We always enjoy having you visit with us and look forward to returning again.
4 out of 5
by A verified traveler

Nice hotel in a convenient location

Posted Aug 3, 2016
Overall the hotel is nice. The only drawback is that the rooms are on the smaller side and the bathrooms are tiny.
Comment from Hotel Management
Sep 7, 2016 by Mark, Hotel Management
We really appreciate your taking the time to share your experience with us and will make certain we continue to work to earn your business.
2 out of 5
by A verified traveler from Wisconsin

Minimal attention to details

Posted Aug 2, 2016
Cup lids in room didn't fit. Teabag,, cups and washcloth not replaced in room. Cup lids in breakfast room missing then didn't fit when manager got more. First floor of garage had messy piles of construction materials. Door from.hotelbtobgarage stuck-had to kick open. One.night road construction blocked access to hotel entrance driveway. I went through anyhow and got yelled at by worker. There should have been a plan set up with hotel and city to direct guests around construction. Staff were nice but many small hassles. Death by a thousand pinpricks. Hi
Comment from Hotel Management
Sep 7, 2016 by Mark, Hotel Management
Thank you for your comments. We have addressed these concerns and are working with the hotel staff to make certain these types of issues are not recurring.
1 out of 5
by A verified traveler

If you're on a business trip, avoid this choice

Posted Jul 14, 2016 on Hotels
Very small room in an old hotel. Had an issue with the smoke alarm being trigged by condensation from the shower, it wasn't resolved. Asked to be moved to another room due to excessive noise, was not helped. Asked for a copy of my receipt, was told that hotels.com would send to me. All in all, a poor experience and would not return.
Comment from Hotel Management
Jul 28, 2016 by Mark, Hotel Management
Your comments are important to us and we appreciate having the opportunity to have you visit with us. All the issues you have highlighted will be addressed and corrected as quickly as possible. Again I thank you and would appreciate the opportunity to have you return and experience the hotel as intended.
4 out of 5
by A verified traveler

Posted Jun 19, 2016 on Hotels
Comment from Hotel Management
Jul 28, 2016 by Mark, Hotel Management
Thank you