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Reviews of Homewood Suites by Hilton Baltimore-BWI Airport

3 out of 5
Homewood Suites by Hilton Baltimore-BWI Airport
1181 Winterson Rd, Linthicum Heights, MD

Reviews

8.2

Very Good

Rating 10 - Excellent. 498 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly, Des Moines

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Freezer would not close, shelf lopsided, stool had one leg missing. Cocktail table was chipped sharp pieces on it. My grandson visited my room he and his parents were staying in there Bed felt like it would give, break down when getting in it and out of it, made a cracking-creaking noise. Tub/shower combo faucet very-very hard to turn off and on. Maintenance was called and I was told it’s because it leaks. You have to keep it tightly turned off. My Son-in-law had to loosen it for me and allow it to leak a bit. Rusted part, tough patch, stains in the tub basin by the drain. Daughter’s Room huge stains, the sofa was raggedy, a large whole in the sofa cushion and her mini blinds would not ascend or descend. Bathroom door very close to toilet not easy to enter and exit. Too expensive to deal with all the dilapidation.
Stayed 2 nights in Apr 2024

6/10 Okay

Adriana, South Plainfield

Traveled with family and small children
Liked: Amenities
very accessible, smell too strong- cigarettes' and others substances.. we were with little kids. love the fact that is a pet friendly.
Stayed 3 nights in Apr 2024

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service
The pool was not available. In addition to wanting a suite since we are a family of four, we also chose this space because of the pool. Everyone was bummed to discover it was closed.
Stayed 1 night in Apr 2024

4/10 Poor

shauna

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel look nice on the outside , but the room was very,very out dated. Green chairs that was riped. Water stain on walls .Smelled like wet dog and corn chip. Lighting was dark with light bulbs. On top of that the door was unlocked/open.Was very disappointed in this site. Would not recommend this site for anyone to stay in. I checked out the next day. This was not a home away from. Please do better!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

4/10 Poor

Donna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Honestly the hotel was nice but the air conditioners weren’t working in the entire building. After 2 nights of trying to sleep in over 80 degrees we canceled and moved to a different hotel. What bothered me was there didn’t seem to be an effort to make things right. I asked for a fan and they said they were out. I said well is there a store you can go buy some for the rooms? Didn’t seem unreasonable to me but they did not and the owner/manager was nowhere to be found.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mallorie

Liked: Staff & service, amenities, property conditions & facilities
Nice place wirh good breakfast
Stayed 1 night in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, good breakfast, excellent bathroom and counter space. My only issue was that the property is a little run down, the black out curtains were locked in place on one of the windows, water was lukewarm. Minor quibbles if you’re doing a short stay, maybe bigger if you stay longer.
Stayed 1 night in Jan 2024

4/10 Poor

Frankie

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
The man at the front desk was very rude when I checked in. Also, there was a period of time when I was without water in my suite.
Stayed 5 nights in Jan 2024

6/10 Okay

Shanice

Stayed 1 night in Jan 2024

6/10 Okay

Ahmad

Traveled with family
Liked: Cleanliness, amenities
Airport shuttle service could be better. Small minivan, Long wait times.
Stayed 1 night in Jan 2024

6/10 Okay

samantha

Traveled with family and small children, Traveled with family
Disliked: Amenities
Food good Rooms they were okay Staff okay The only problem I had was the pool doesn't work I have stayed with them many time and within 3 years still the pool doesn't work
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Kersey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. The staff was amazing!!! Especially Wes at the front desk! 10 stars! Would stay here again.
Stayed 1 night in Jan 2024

4/10 Poor

Mark

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Bright lights outside and poor window shades allowed light through
Stayed 1 night in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Amenities
The person working the front desk was very friendly!
Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Cleanliness
NO ice machines, refrigerator made no ice, desk clerk said he was expecting to bring some in maybe twenty minutes Room well worn
Stayed 1 night in Dec 2023

8/10 Good

Christie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought this place was great. The only thing I didn’t like was that I was charged for parking and no one even asked if I had a car on the property.
Stayed 7 nights in Nov 2023

8/10 Good

Adel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great but needs TLC
Staff was great and very friendly. The place was as clean as possible given the fact that the building needs some serious renovation. The only reason I used serious renovation because what I've seen doesn't live up to the Homewood Suits I'm used to and I've stayed in lots of them all over the country.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shelvy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front attendant was very friendly. Room was clean and comfortable. Breakfast was very good. Would stay here again!
Stayed 2 nights in Nov 2023

4/10 Poor

Craig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property seems really old and worn down. This is the worst homewood suites condition wise we have stayed at
Stayed 1 night in Nov 2023

10/10 Excellent

karen, Electric City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and staff was sweet
Stayed 1 night in Oct 2023
Response from Gabby on Oct 31, 2023
Thank you for staying with us and we look forward to serving you in the near future!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to BWI within minutes since we had an early flight. Staffing was helpful. particularly point out Ron the shuttle driver gave professional, friendly, joyous service. His recommendations for eating was on spot. He certainly knows the meaning of customer service. The suite design was very comfortable.
Stayed 1 night in Oct 2023
Response from Gabby on Oct 31, 2023
Thank you for taking time to highlight Ron, and how helpful he was during your stay! We appreciate you staying here with us, and we look forward to serving you in the near future.

2/10 Terrible

Kevin

Disliked: Staff & service
Took over 25 minutes to Check in. Then when I go to the room and open the door, there’s a guy sitting on the couch in his underwear watching football. The room was OCCUPIED!!!!
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 7 nights in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Customer Service
Purchased the room through Hotels.com. Prepaid for my room for $520 for a three night stay. I have done this many times and it has always been worth it. At check in they took credit card for incidentals which is normal and expected. At checkout the front desk attendant asked for our room number and said you are all set. A few days later i have a charge from the hotel for $468. I contact the hotel and they tell me they never charged me. I send them screen shots of my account and they tell me they can't help me. They just don't care. The hotel itself is absolutely fine. Breakfast was good. The room was exactly as described and worked for my family. This would have been the place we stayed for all of our trips to Baltimore but not anymore. Ridiculous.
Stayed 3 nights in Sep 2023

2/10 Terrible

Alicia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Shaketia

Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Facility was wonderful. Room was very comfortable. Only issue was that the complementary breakfast food was mediocre.
Stayed 2 nights in Sep 2023

2/10 Terrible

Ali

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown hotel
This hotel is rundown. The blackout shades were missing or broken. The shower spigot was broken and the tub drained very slowly. The pool was closed. The bathroom door didn’t lock and scraped the floor loudly. Many of the lamps and outlets didn’t work. The vanity wall was filthy from decades of splatter. The desk chair should be thrown out. The couches and chair in the living area were stained. The room hvac unit was loud. The pullout couch was un-usable. The staff were super friendly.
Stayed 1 night in Sep 2023

8/10 Good

GARRY

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had a number of minor inconveniences which should have been resolved quickly e.g. toilet would not flush, faucet in tub leaked during our entire stay. But overall I enjoyed my stay and particularly the staff. Specifically, the lady who managed the breakfast eating area was super fantastic!
Stayed 7 nights in Aug 2023

8/10 Good

Donna

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023

8/10 Good

Amber, Reading

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights. Staff was pleasant. Liked that the bedroom was separate from kitchen/living room. It was nice that pots/plates/silverware/glasses were provided & being able to cook a few things to bring to a bbq. Thought hallways weren't very well lit. Heard pool was closed but it was also closed last year when my family had stayed - had it been open at all thru the year? I would recommend this property & would stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Chelsi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and efficient upon arrival. The room was very clean and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophia

Stayed 1 night in Aug 2023

8/10 Good

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is pretty big and a bit dated. The eating area is nice and spacious. The hallways are dark ...needs better lighting. Rooms are nice - unfortunately, the pool was closed and we didn't know until we arrived onsite. The staff are nice - offered to shuttle us around if we needed.
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was trash all around the parking area.
Stayed 1 night in Aug 2023

8/10 Good

Shaneaka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was overall nice but it was infested with roaches that i woke up seeing in the morning
Stayed 1 night in Jul 2023

8/10 Good

Casshay

Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "suite" is really not a suite. It's a room with a pull out couch. The couch was a little shabby. The walls are very. thin. The hotel was very clean. The courtyard was very cute. Love that this hotel is pet friendly.
Stayed 2 nights in Jul 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Good but needs a little TLC
Room needed a day of repairs. Shower head goose neck pointing to wall, shower handle came off in our hands, grab bar loose, one side of towel rack pushed through drywall, A/C service panel had fallen off and was leaning against TV stand. Rooms made up daily which is nice. Breakfast was good with friendly staff.
Stayed 8 nights in Jul 2023

8/10 Good

Michele

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in was awesome. Shuttles were great. However, I left a wake up call request and never received it.
Stayed 1 night in Jul 2023

4/10 Poor

Rhonda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing!
There were roaches ant several ants mainly in the kitchen and some throughout the room
Stayed 2 nights in Jul 2023

10/10 Excellent

Erika

Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023