Ratings based on 321 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Convenient to the monument, harbor, and Hopkins

Posted Apr 25, 2017
Pros: Clean. Stylishly appointed.
Location: Nice walk to the harbor, restaurants, and the Walters museum.
Lovely hotel. Comfortable, spacious room. The lobby gets a bit loud during the Sunday brunch.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
We are so delighted to see you had a great experience at Hotel Indigo Baltimore Downtown and that you loved our location in the historic Mt. Vernon neighborhood. Being convenient to the Inner Harbor and many points of interest, our hotel is one of the favorite spots for our guests. We hope you will make us your home away from home whenever your travels bring you back to Baltimore. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for family visit

Posted Apr 18, 2017
I have stayed here a few times after trying out a number of other Baltimore hotels. The rate is a very good value compared to the quality of the hotel. Stay here if you are visiting Baltimore.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Thank you for making us your preferred hotel in Baltimore. We are delighted you found us to be a great value and loved being with us. We appreciate you recommending us and look forward to your and your family's next visit with us at Hotel Indigo Baltimore Downtown. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kalamazoo mi

Nice hotel close to everything. Desk staff was ok.

Posted Apr 6, 2017
Nice hotel. Great location. Desk staff was okay. Cleaning staff was great. Nice comfy lobby
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Dee, it was a pleasure having you at Hotel Indigo Baltimore Downtown. We are delighted to know you loved all the aspects of your stay, especially the location and our property. We hope to welcome you back soon. Safe Travels, Jason C General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Pet-friendly hotel

Posted Mar 9, 2017
Pros: Clean, spacious and beds are comfortable.
Cons: Please see comment above - experience.
Location: We were only passing through on our way to New England. Not a convenient location for us.
The reason we chose this hotel is because they are pet-friendly. I would like to suggest for this hotel to have a designated floors for guests with pets who are more accepting of the noise coming from a dog barking. We were a few minutes out looking for a place to eat when we received from the front desk to come back to the hotel because our little dog was making too much noise. Having pets all on one floor would have eliminated this situation - other pet owners would understand. There was a statement in the bathroom that states: reuse towels/linens, which is not a problem for us, however, there are no towel bars to hang the wet towels to dry! The hotel's location is so out of the way from the interstate. I believe people are looking for easy-on/easy-off when passing through an area headed to their final destination.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at Hotel Indigo Baltimore Downtown. We are happy that you and your furry friend liked your spacious and comfortable room. We also appreciate your observations and regret any inconvenience caused while you were here. It was a pleasure to have you as our guest, and we hope to welcome you back soon. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, Ma.

Very nice facility, friendly staff, excellent food

Posted Feb 21, 2017
Pros: Staff was very accommadating, eager to assist
Cons: it was a very pleasant stay.
Location: Restaurants, art galleries, inner harbor area within 1 mile walk.
We were in town for a couple of days. Easy walk from the train, as well as to Inner Harbor area. The hotel looks recently renovated. Lobby is lively, with a quiet sitting room with a large fireplace off to the side. Excellent place to watch the comings and goings. The hotel restaurant has great food, excellent craft cocktails. We have a chef in the family and she was equally impressed. The hotel is centrally located with UBaltimore to the west, and the Inner Harbor to the east. Many local watering holes, and restaurants in the area to satisfy any taste. The staff was fantastic. It was all hands on deck all weekend, with managers helping out at the bar, and serving tables. Even the bellman was helping out.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for sharing your pleasant experience at Hotel Indigo Baltimore Downtown with fellow reviewers online. It is wonderful to know how much you enjoyed our hotel and its central location. It is also nice to read that you were impressed by our staff and the selections at our Poets Modern Cocktails & Eats. Our team will be happy to hear your great feedback. Thanks again, we hope you will make us your hotel of choice on your next trip to Baltimore! Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Feb 12, 2017
It's only a 5 min walk to where I need to go for work... There were some items in my room that could have been cleaner I love staying here
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for your review of Hotel Indigo Baltimore Downtown. We are delighted to know our location in the historic Mt. Vernon neighborhood was perfect for your work needs. We also appreciate your observations and concerns. I have shared this with my housekeeping team so that they can take care of it. We look forward to your next visit to Baltimore! Safe Travels, Jason C General Manager
4 out of 5
by A verified traveler

Posted Jan 28, 2017 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you for being our guest at Hotel Indigo Baltimore Downtown. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Brisbane AU

In the heart of Baltimore

Posted Jan 24, 2017
Pros: Please see above
Cons: If a sign could be erected for the carpark across the road that says Hotel Indigo patrons park here (for those with car) so entrance not missed.
Overall our experience at this hotel was excellent. The staff were friendly, the location was perfect, the room was clean and nicely decorated. I wanted to stay longer I enjoyed the experience so much. Will definitely book this hotel again.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for your lovely review of Hotel Indigo Baltimore Downtown. We are delighted to know our location in the historic Mt. Vernon neighborhood was perfect for your needs. We are also happy to note that you loved our associates as well as your room. We look forward to your next visit and hope this time for a longer period so that you can enjoy more of our hospitality. Safe Travels, Jason C General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice older hotel. Lovely staff.

Posted Jan 23, 2017 on Orbitz
Only a few glitches but we loved our stay anyway. The room and beds were very comfortable. Room service never picked up our breakfast order one morning and we requested more towels and shampoo through their texting device abd they never came. Still loved our stay.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Many thanks for reviewing your stay and especially for complementing our staff. We are thrilled to note that you loved your room and our overall service. That being said, we regret the inconvenience you experienced with our service. I will share your concerns with the team so that this kind of issues are not repeated. Thank you for being our guest, and we look forward to welcoming you to Hotel Indigo Baltimore Downtown in future! Safe Travels, Jason C General Manager
5 out of 5
by Jose

Posted Jan 18, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
It was a pleasure accommodating you at Hotel Indigo Baltimore Downtown, and we appreciate your five-star rating. We hope you will make us your home away from home whenever your travels bring you back to Baltimore. Safe Travels, Jason C General Manager