Ratings based on 337 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was great.

Posted May 26, 2017
Enjoyed staying in this hotel. It was comfortable and the staff was great.
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
It was a pleasure having you at Hotel Indigo Baltimore Downtown. We are delighted to know you had a comfortable trip and loved the excellent service provided by our staff. We hope to welcome you back soon. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Convenient to the monument, harbor, and Hopkins

Posted Apr 25, 2017
Pros: Clean. Stylishly appointed.
Location: Nice walk to the harbor, restaurants, and the Walters museum.
Lovely hotel. Comfortable, spacious room. The lobby gets a bit loud during the Sunday brunch.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
We are so delighted to see you had a great experience at Hotel Indigo Baltimore Downtown and that you loved our location in the historic Mt. Vernon neighborhood. Being convenient to the Inner Harbor and many points of interest, our hotel is one of the favorite spots for our guests. We hope you will make us your home away from home whenever your travels bring you back to Baltimore. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for family visit

Posted Apr 18, 2017
I have stayed here a few times after trying out a number of other Baltimore hotels. The rate is a very good value compared to the quality of the hotel. Stay here if you are visiting Baltimore.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
Thank you for making us your preferred hotel in Baltimore. We are delighted you found us to be a great value and loved being with us. We appreciate you recommending us and look forward to your and your family's next visit with us at Hotel Indigo Baltimore Downtown. Safe Travels, Jason C, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kalamazoo mi

Nice hotel close to everything. Desk staff was ok.

Posted Apr 6, 2017
Nice hotel. Great location. Desk staff was okay. Cleaning staff was great. Nice comfy lobby
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Dee, it was a pleasure having you at Hotel Indigo Baltimore Downtown. We are delighted to know you loved all the aspects of your stay, especially the location and our property. We hope to welcome you back soon. Safe Travels, Jason C General Manager
5 out of 5
by Adam

Posted Mar 27, 2017 on Hotels
The hotel was very welcoming including the curbside staff, convenient nearby garage parking, efficient check-in, and the clean, spacious bedrooms. The restaurant off of the hotel lobby (Poets Modern Cocktails & Eats) was delicious with comfortable seating and our waiter named Christian was friendly and helpful throughout the meal.
Comment from Hotel Management
Mar 29, 2017 by James, Hotel Management
Adam, thank you for your lovely review of Hotel Indigo Baltimore Downtown. We appreciate you recognizing our associates and will be sure to share your compliments with them, especially with Christian. We are also pleased to know that you liked our on-site restaurant and your well-appointed room as well. We hope to be your hotel of choice every time you visit Baltimore! Safe Travels, Jason C, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Pet-friendly hotel

Posted Mar 9, 2017
Pros: Clean, spacious and beds are comfortable.
Cons: Please see comment above - experience.
Location: We were only passing through on our way to New England. Not a convenient location for us.
The reason we chose this hotel is because they are pet-friendly. I would like to suggest for this hotel to have a designated floors for guests with pets who are more accepting of the noise coming from a dog barking. We were a few minutes out looking for a place to eat when we received from the front desk to come back to the hotel because our little dog was making too much noise. Having pets all on one floor would have eliminated this situation - other pet owners would understand. There was a statement in the bathroom that states: reuse towels/linens, which is not a problem for us, however, there are no towel bars to hang the wet towels to dry! The hotel's location is so out of the way from the interstate. I believe people are looking for easy-on/easy-off when passing through an area headed to their final destination.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at Hotel Indigo Baltimore Downtown. We are happy that you and your furry friend liked your spacious and comfortable room. We also appreciate your observations and regret any inconvenience caused while you were here. It was a pleasure to have you as our guest, and we hope to welcome you back soon. Safe Travels, Jason C, General Manager
5 out of 5
by Joseph G.

Posted Mar 5, 2017 on Hotels
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Joseph, it was a pleasure accommodating you at Hotel Indigo Baltimore Downtown, and we appreciate the terrific rating. We are delighted to see you enjoyed our boutique hotel and hope you will make us your home whenever your travels bring you back to Baltimore. Safe Travels, Jason C, General Manager
5 out of 5
by William

Posted Mar 3, 2017 on Hotels
Had a very nice stay at Hotel Indigo Baltimore at 24 W Franklin St, Baltimore, MD this week! Check In with Yolanda at the Front Desk was great! She was so friendly, thorough, helpful, and pleasant. The Restaurant and Bar staff were excellent as well for me dinner later. John and De'Ja in particular were super friendly, very helpful, and the Happy Hour drink and food specials they were offering were great. Overall a really great stay at Hotel Indigo Baltimore at 24 W Franklin St, Baltimore, MD this week. If you are looking for a Mount Vernon neighborhood, peaceful, quaint hotel, Hotel Indigo is just for you.
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
William, thank you for your lovely review of Hotel Indigo Baltimore Downtown. We are glad you loved our location and the excellent service provided by our staff. Thanks for highlighting Yolanda, John and De'Ja for a job well-done, I will surely share your wonderful comments with them. Thanks again, we hope to be your hotel of choice every time you visit Baltimore! Safe Travels, Jason C, General Manager
5 out of 5
by Gilbert

Posted Mar 3, 2017 on Hotels
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
Gilbert, it was a pleasure having you as our guest at Hotel Indigo Baltimore Downtown. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Safe Travels, Jason C, General Manager
4 out of 5
by A verified traveler

Posted Mar 1, 2017 on Hotels
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for sharing your nice rating about Hotel Indigo Baltimore Downtown! We are happy you enjoyed your stay and were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, we hope to have the pleasure of doing so again on your next trip. Safe Travels, Jason C, General Manager