Lobby

Reviews of Hyatt Place Baltimore/BWI Airport

3 out of 5
Hyatt Place Baltimore/BWI Airport
940 International Dr, Linthicum Heights, MD

Reviews

7.6

Good

Rating 10 - Excellent. 435 out of 1008 reviews" "
Rating 8 - Good. 239 out of 1008 reviews" "
Rating 6 - Okay. 129 out of 1008 reviews" "
Rating 4 - Poor. 107 out of 1008 reviews" "
Rating 2 - Terrible. 98 out of 1008 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

CLAYTON

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I didn't like that Expedia's description of the property's amenities didn't match my experience at the property. Expedia listed the hotel as having an indoor pool and the hotel's pool was out of service (it was empty with no signage as to why).
Stayed 1 night in Mar 2024

6/10 Okay

ShiEra

Stayed 1 night in Mar 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

6/10 Okay

Lin, bridgewater

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioner in my room was so noisy. I could not sleep until 3 am. One of the two elevators was broken as well.
Stayed 1 night in Mar 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Excellent

ROSILY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Excellent

Ujinge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in Mar 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was pretty quiet. I would have liked a better selection for breakfast.
Stayed 2 nights in Mar 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the fact that there were 2 elavators but only 1 work. Very inconvenient. Hopefully that'll be fixed in the near future. Outside of that, ALL GOOD!
Stayed 2 nights in Mar 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 Poor

Donna

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Great place to stay. Currently under rennovation in some areas. Room was comfy and clean.
Stayed 1 night in Feb 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Excellent

Sonica, New Rochelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall staff were pleasant.
Stayed 3 nights in Feb 2024
Response from LaToya on Mar 1, 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 Poor

Nelson

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities
One of the guests arrived 30 minutes prior to 3 PM, the advertised check-in time. The front desk checked them in, but never informed them about a $15 early check in fee. At checkout, we explained the situation and had we known about the charge, we would have waited 30 minutes to check in. They were inflexible, never apologized and would not remove the charge. Never supporting this brand again!
Stayed 1 night in Feb 2024
Response from LaToya on Mar 1, 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The actual stay was fine, but the pickup from the airport by the shuttle service was horrible. We were told to go outside in freezing temperatures and wait for the shuttle with no indication of when it would come. After a phone call, we were then told 10-15 minutes. After 25 minutes the front desk told us that the driver was on his way and would be there any minute. After 40 minutes the front desk told us they were talking to the driver and to just continue waiting. We finally jumped in with another hotel shuttle and found our way to the Hyatt to see the driver just sitting in front of the hotel in view of the front desk.
Stayed 1 night in Feb 2024
Response from LaToya on Mar 1, 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaToya on Mar 1, 2024
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Hyatt for the first time while going to Baltimore. I always used Best Western or Hilton. It wasn't that I preferred these hotels for any particular reason other than familiarity. That having been said I made an overnsight about my booking. The GM @ BFI Baltimore Hyatt was more than effective at coming up with a swift solution. Problem solved. As a result myself and my grown son had a well deserved weekend to bond and enjoy the city of Baltimore as well. I highly recommend this Hyatt not just for the personal touch of management but the overall light hearted temperament of the entire staff. My conversing with them was of pleasant nature along with smiles. It wasn't forced it was sincere. I also have some prior managerial experience so I know the work it takes getting staff to work together as a team. Whatever training that transpires upon hiring is highly effective. I give this hotel 5 stars in all categories. I am going to patronize there once again upon my return to Baltimore area. Bravo MsBravo 😁
Stayed 1 night in Feb 2024
Response from LaToya on Mar 1, 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Excellent

Ayana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful.
Stayed 1 night in Feb 2024
Response from Clare B. on Feb 16, 2024
Thank you for your kind and thoughtful feedback!

10/10 Excellent

William, Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in Feb 2024
Response from Clare B. on Feb 16, 2024
Thank you for your kind and thoughtful feedback!

8/10 Good

Fac'Shon, New Castle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in and out was very fast and easy
Stayed 1 night in Feb 2024
Response from Clare B. on Feb 16, 2024
Thank you for your kind and thoughtful feedback!

8/10 Good

neville

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 2 nights in Feb 2024
Response from Clare B. on Feb 16, 2024
Thank you for your kind and thoughtful feedback!

10/10 Excellent

Delonte

Stayed 2 nights in Feb 2024
Response from LaToya on Mar 26, 2024
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

2/10 Terrible

Leigh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant was not at the desk when I arrived and instead was sitting in the lobby area socializing. When she finally came over to check me in, she seemed irritated. I was charged $100 for “incidentals.” The room was rundown and I had to be moved since the tub would not drain. Overall, really shabby condition of the property itself and would not stay here again.
Response from Clare B. on Feb 1, 2024
Thank you for taking the time to review your stay with us. I apologize we did not meet your expectations. Our hotel has recently gone through new management and owner ship. With this will involve new renovations that we are looking forward too!

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Jan 2024
Response from Clare B on Feb 1, 2024
Thank you for your kind review!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked me in was great. The latch on my room door was broken. He had no problem seitching me ti another room to assure my safety. Complimentary breakfast is also always a great ameninity.
Stayed 3 nights in Jan 2024
Response from Clare B. on Feb 1, 2024
Thank you for your kind feedback! I have shared it with our team! We hope to see you soon.

4/10 Poor

Nicole

Disliked: Cleanliness
The breakfast they provide is terrible. The room was a bit dirty. My son dropped his sock and I look for it under the bed and it looks like Knowone had ever vacuumed under there and it was gross. The beds were so uncomfortable. I probably won’t be staying at a Hyatt anymore.
Stayed 1 night in Jan 2024
Response from Clare B on Feb 1, 2024
Thank you for taking the time to the review. Traveling with my kids as well I understand the importance of a clean and safe area. I am sorry about the breakfast options. We offer scrambled eggs with toppings to make breakfast burritos, yogurt, fruit, hot and cold cereal, pancakes or waffles. I am sorry this was not to your liking and wish we could speak about this while you were here. We are always looking for ways to improve. We are under new management and ownership and are looking forward to our future renovations this year! We hope you give us another chance in the future.

6/10 Okay

Emily

Liked: Staff & service, property conditions & facilities
My first room was dirty and the bed was unmade. The gentleman at the desk however was very apologetic about it and immediately found a new room for me. My second room was fine, very kind staff.
Stayed 1 night in Jan 2024
Response from Clare B on Feb 1, 2024
Thank you for taking the time to review your stay. I am shocked to here of your experience and have spoken with my staff to ensure we are taking the proper steps in communication. I am please our guest service agent was able to rectify the situation for you immediately. Thank you for staying with us!

4/10 Poor

Demietra

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clare B on Feb 1, 2024
Thank you for your rating. I apologize we did not meet your expectations. I hope you visit us again in the future.

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They should be embarrassed to call that place a Hyatt! And 3 stars is definitely a stretch! Only one luggage cart for entire hotel, carpet stains everywhere, only 1 of the 2 elevators worked,and it was sketchy to say the least! Won't even get into the room which needs updated immediately, and the shower door was missing! And the terrible experience ended early because the entire hotel went black with no powet!!!! And no emergency lights in the hallway at all, pitch black! Did I mention it was 4 A M.! We just loaded up our stuff with the flashlights from our phones and left early out of fear! Will never return again, and deserve a full refund!!!!
Stayed 3 nights in Jan 2024
Response from Clare B. on Feb 1, 2024
I am sorry this was your experience of the hotel. With a power outage it does sound scary. Sadly it was not just our hotel and I am sorry this occurred. We do have an emergency lighting but due to the prior power outage they did not have the full time to recharge. I do recommend contacting Expedia for a refund. The hotel does not have your funds to release them back to you? We are under new management and ownership and will be making the necessary changes to reflect the Hyatt standards you are accustomed too. I wish it was as easy as flipping a light switch but some things are out of the hotels control. Thank you again for staying with us!

8/10 Good

Michael t

Stayed 1 night in Dec 2023
Response from Clare B on Feb 1, 2024
Thank you for your rating!

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Clare B. on Feb 1, 2024
Thank you for your rating!

10/10 Excellent

chevannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clare B on Feb 1, 2024
Thank you for your rating!

2/10 Terrible

Denise

Neighboring Hilton would have been a better hotel stay than, “blast from the past” at Hyatt Place. Oh, they don’t clean rooms unless requested. No notice given about poor property condition or limited services.
Stayed 2 nights in Dec 2023
Response from Clare B. on Feb 1, 2024
Thank you for your review! Booking on 3rd party sites you will not get the same information that you would receive from the brand or the hotel directly. We are due for renovations and have been since before covid. We are under new ownership and management and will be making the necessary changes to reflect Hyatt's standards.

4/10 Poor

Mia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff & service was friendly.
Stayed 2 nights in Dec 2023
Response from Clare B. on Feb 1, 2024
Thank you review.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clare B. on Feb 1, 2024
Thank you for your rating.

6/10 Okay

Purna S

There was no hand soap in the bathroom.
Stayed 2 nights in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Excellent

Gary, Selbyville

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom Sink drained slowly, no soap supplied at two sinks, and shower water pressure was awful.
Stayed 1 night in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Excellent

David

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Excellent

Vera

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, conveniently located to BWI. I was disappointed that they didn’t have a microwave along with the fridge in the room. Also disappointed that you can’t see TV when you’re working from the desk. Not very well planned.
Stayed 1 night in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Excellent

rochelle a.

Stayed 1 night in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

2/10 Terrible

Manjula

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean.
Stayed 1 night in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

6/10 Okay

Luis, Bayonne

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

4/10 Poor

Sylvia

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
The TV ,hair dryer was not working even the TV in the one at my family's room.We think the rooms need renovation.
Stayed 1 night in Dec 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 Poor

Leslie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had an odor
Stayed 1 night in Nov 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

6/10 Okay

bhupinder, Roswell

Stayed 5 nights in Nov 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 Excellent

Nykky

Stayed 1 night in Nov 2023
Response from Clare B. on Feb 1, 2024
Thank you for your rating.

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Clare B. on Feb 1, 2024
Thank you rating.

4/10 Poor

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from LaToya on Dec 17, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 Excellent

Erika Yolanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service! Amazing staff! I’ve coming to this hotel every single time my family and I come to Maryland and we are always satisfied. Thank you❤️
Stayed 1 night in Nov 2023
Response from LaToya on Dec 4, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 Good

Pang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Staff were very friendly
Stayed 1 night in Nov 2023
Response from LaToya on Dec 4, 2023
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.