Ratings based on 559 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from st louis
Great licationPosted Sep 26, 2015
Three star hotel great location! Aquarium is fabulous! Wonderful tourist spot
by A verified traveler from San Francisco
Great location on Inner HarborPosted Sep 20, 2015
Cons: hotel needs a renovation
Hotel is looking a little tired these days. The location on Baltimore's Inner Harbor is excellent, though.
for Everyoneby A verified traveler from WV
FabulousPosted Aug 31, 2015
Pier 5 is by far the best place to stay, great view, great location, within walking of all key attractions, fabulous restuarants, staff was very accommodating.I would definely recommend staying here.
for Everyoneby A verified traveler
Posted Aug 25, 2015
Convenient free shuttle. Large room. Great location. Room run down and bathroom not exceptionally clean.
for Everyoneby A verified traveler from Harrisburg, Pa
Pier V Hotel, Baltimore, MdPosted Aug 23, 2015
Beautiful hotel - right next door to the aquarium. Only complaint was the room was a little warm and I had no hot water when I wanted a shower- but by the time I came back from breakfast the water was hit again. Lovely staff and hotel.
for Everyoneby A verified traveler from New Jersey
Great Service Very HelpfulPosted Jul 17, 2015
After numerous and frustrating calls to Expedia to correct problems with our reservation with the original hotel we booked the staff at this hotel were welcoming, friendly and extremely helpful. To travel for 6 hours to find your reservation was incorrect, 1 room for 5 adults and 3 children to arrive at Pier 5 and have the staff go out of their way to make everything work was wonderful. To arrive in a city that you've never been to with very young children stuck in a car for that legnth of time and have a staff take over and make things work, providing comfortable rooms, additional beds, room service all with a smile made the day a much better one. I am grateful to the staff and commend the hotel on their willingness to go out of the way to make a disaster a great trip.
for Everyoneby A verified traveler from Western NY
Very nice hotel with employees to matchPosted Jun 18, 2015
Pros: The staff are standouts. We interacted with quite a few - and all were personable, friendly, and helpful.
Cons: Refrigerators in the room would be appreciated.
Location: Great location, close to everything and walking distance to everything else.
I didn't read the reviews of this hotel until after I booked it. There were a few negative reviews which concerned me. However, in my experience there are always a few poor reviews for even the best places. I'm happy to say that I was completely satisfied from the moment I walked in to the moment I left. The staff are not only courteous, they seem genuinely interested in their guests. All of them. I highly recommend this hotel.
by A verified traveler
When can I check in??Posted Jun 18, 2015
Cons: Don't even bother promising to text when the room is available if you never plan on doing it. Ditch the murphy bed style mattresses.
Expedia room rate included a "free gift on arrival" and "free bottle of wine" with the "experience package." At arrival at 11 a.m., the room was not ready but the staff promised to text me when it became available. There was no "free gift on arrival." I returned three times during the day, but the room was never ready and the staff had no idea when it might be ready. The website said check in was at 4p, so at 4p, I went back and the staff still had no idea whether the room was ready. They called housekeeping, which said the room was "almost" ready but had no towels. The staff finally let us go up to the room despite the lack of towels. Towels were being placed in the room as we arrived at 4:07p. So did it take five hours to get this room ready knowing they had a guest waiting? Or did all guests have to wait until 4p? But there was never more than one person at most in line at the desk when we tried to check in throughout the day. Did the staff not even make an attempt to get a room ready for a guest that arrived at 11 a.m.? Did we get an "expedia special"? Anyway, the room had murphy beds -- the kind you pull off the wall. The mattress was like jello, the a/cs from the 70's, and looking between the bed and the wall where the bed pulled out could make you ill. Had to ask for the bottle of wine. Staff made no effort to explain what the "experience package" was that I had paid for, so I don't know what else we didn't know to ask for. Not worth the $300 we paid.
for Couplesby A verified traveler
Stayed here for a wedding . . .Posted Jun 10, 2015 on Hotels
The lobby in the hotel was lovely but the rooms felt worn and were nothing special. Since the hotel is at a more expensive price point, we expected a bit more . . . .
for Familiesby Gaven from Pittsford, Ny
Sleep with the fishes--nearby.Posted Jun 5, 2015 on Hotels
Delightful boutique style hotel on the Inner Harbor and about as one could get to the Aquarium.