Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
I'm concerned about the you experienced at our
hotel during your recent visit. I'm writing to thank you for taking the time tobring this matter to my attention.
We accommodate many guests each evening, and we strive to make their staya satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.
Please accept my sincere apology.
I want you to know that the comments and suggestions we receive from ourguests are taken seriously. They tell us what we're doing right, what we'redoing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.
Again, I want to thank you for taking the time to share your concerns with us.
We look forward to serving your future lodging needs.