Ratings based on 381 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
Nice location, convenient parking, staff were friendly. Overall great stay
Comment from Hotel Management
Jan 11, 2017 by Heather P., Hotel Management
Traveler, On behalf of our entire staff, thank you so much for your kind review. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We look forward to welcoming you back during your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, United States of America

Posted Nov 25, 2016
Nice, but a little dated,hotel. Only complaint is the elevators.
Comment from Hotel Management
Dec 30, 2016 by Heather P., Hotel Management
W K, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest reviews as they help us improve, and continually provide the best guest experience possible. I am sorry that you experienced problems with our elevators. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to welcome you back again. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh.Pa.US

Nice.

Posted Oct 29, 2016
Pros: The bed was OK. The TV worked. Parking was OK. It didn't smell too much.
Cons: Windows don't open, no free breakfast ! Over priced food.
Location: Not much.
Comment from Hotel Management
Nov 2, 2016 by Heather P., Hotel Management
Big Man., Thank you for staying with us, and for sharing your comments. We hope that you enjoyed your stay. While our restaurant Scoozi does not offer complimentary breakfast, they do however offer a wide variety of reasonably priced breakfast items that is available from 6:00 am-10:30 am daily. During the summer months Scoozi also offers a delicious breakfast buffet on the weekends that is always priced below $15.00. We look forward to welcoming you back the next time you are in the area. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Western NY

Decent!

Posted Oct 24, 2016
Pros: It was decent.
Cons: No problems.
Location: Shopping and not too far from the Inner Harbor. Easy to get to from I83.
Clean rooms, helpful staff and good room prices. Didn't visit the restaurant or the bar.
Comment from Hotel Management
Nov 2, 2016 by Heather P., Hotel Management
MFD14534, On behalf of our entire staff, thank you so much for your kind review. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We look forward to welcoming you back during your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
5 out of 5
Recommended
for Other
by A verified traveler from US

Hotel close to Saint Mary's Seminary

Posted Oct 23, 2016
Pros: I liked the kind staff.
Location: The hotel is near St. Mary Seminary and University.
I spent a pleasant night at the Cross Keys Hotel. The hotel was clean and the staff was helpful.
Comment from Hotel Management
Nov 2, 2016 by Heather P., Hotel Management
Mark Andrew, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay, and found the location of the hotel convenient. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
3 out of 5
by A verified traveler from US

Incommunicado in Baltimore

Posted Oct 19, 2016
Cellular service is practically non-existent at this hotel for Verizon or AT&T. Front desk claimed you had to have a cellular connection to attach to their wireless network service. Cleaning staff came into my room without a knock and, even as I was in my underwear, had to be told to leave. One elevator far from my room which was a bit on the aged side.
Comment from Hotel Management
Nov 2, 2016 by Heather P., Hotel Management
Robert, Thank you for taking the time to share your feedback about your recent visit. Please accept my sincere apologies that you experienced intermittent interruptions with your cellular service. Due to our location within the valley some providers have less reception. Please know that we are have communicated with the major providers in the area and are continuing to work towards a permanent solution. I will also share your comments with our housekeeping team and use your feedback as a training opportunity. We do hope to have a chance to welcome you back. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
4 out of 5
Recommended
for Other
by A verified traveler from US

Hotel nice but .....

Posted Oct 19, 2016
Cons: I could have been offered the room I paid for.
Location: Near my daughters college - perfect for me
I liked the hotel itself very much. My problem is that I the room I booked through Expedia had 2 Queen beds OR 1 King bed. I reserved 2 Queen beds. The hotel had a room with only 1 Queen bed. They informed me that when one books through Expedia the "specific room type is not guaranteed" . I had no where else to stay and had already paid for a room (with two queen beds) therefore I had no choice but to stay. VERY DISAPPOINTING. Donna Matusaik
Comment from Hotel Management
Nov 2, 2016 by Heather P., Hotel Management
Donna, Thank you for taking the time to share your valuable comments with us. Let me assure you that we take great pride in ensuring your room is prepared as you request it and that it accommodates your needs. We will be using your feedback as a training opportunity for our team and we will investigate the lapse in communication regarding your request to ensure the booking system is sending them along properly. We hope to have a chance to regain your trust. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
1 out of 5
by A verified traveler

Dreck

Posted Oct 10, 2016
This place is really pretty bad- dirty, not well kept, staff that needs refresher on client service.
Comment from Hotel Management
Oct 13, 2016 by Heather P., Hotel Management
Dreck, I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry that the cleanliness of the room you received did not meet our standards. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to welcome you back again. We will share your comments with our housekeeping staff and use your feedback as a training opportunity with our reception team. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
5 out of 5
Recommended
for Everyone
by A verified traveler from Brampton

Pleasant stay

Posted Oct 6, 2016
We had an enjoyable stay at the Radisson Hotel at Cross Keys. The facilities were clean and in good condition. The staff was very professional, friendly and accommodating. We had a long drive in and decided to dine in at Scoozi's, which was a good choice. We had the hand tossed pizza which was made to perfection. Definitely will return!
Comment from Hotel Management
Nov 1, 2016 by Heather P., Hotel Management
Kim, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and that you found the pizza in Scoozi delicious. We look forward to your next stay. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
3 out of 5
by A verified traveler from Montreal

Nice Location, Decent Hotel, Beware of Staff

Posted Sep 27, 2016
Cons: location was very convenient for the purpose of our visit to Baltimore.
First day we checked in the room sheets were stained, although they changed us room, it was quiet dissapointing and disgusting!, nonetheless our problem did not end there, we were robbed, and we lived through hell for the next 4 nights worrying whether or not they will steal from us again, therefore we did not use any staff services for our room. We were robbed our sunglasses and then the General Manager made up an unbelievable story to protect her staff, that our sunglasses were found in the hotel shuttle bus( we never used it at all!) three days later. Although we did obtain our sunglasses back the whole stay was unpleasant. As well , don't eat in the Scoozi restaurant, it is totally disgusting, we were there for breakfast only and the food and fruits were disgusting, never again. This really left us with a sour experience at Radisson hotel, and we will not use their hotel chain ever again. BEWARE OF THE STAFF!