Ratings based on 1,215 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Difficult location to find

Posted Dec 15, 2017
I like the location as near the hospital where we had a family member under going surgery
Comment from Hotel Management
Dec 18, 2017 by heather. p, Hotel Management
Traveler, Thank you for taking the time to share your feedback with us regarding your most recent visit. We are happy to hear that you enjoyed your stay and found the hotel convenient. Please accept my apologies that it was hard locating the hotel once inside the village. We are located in a gated community and apologize that you found the signage confusing and hard to navigate. We will be sure to address your concerns with the Management for the Village of Cross Keys. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Location Makes the Difference

Posted Nov 26, 2017
Everything went smoothly and our room was clean and comfortable. Parking was convenient. The hotel shows signs of wear and tear, however. Least pleasing was the restaurant experience: crowded and slow. The best reason for patronizing the hotel is its location in the Roland Park section of Baltimore if you have business to conduct in that area.
Comment from Hotel Management
Dec 18, 2017 by heather. p, Hotel Management
John, Thank you for taking the time to share your feedback with us. We rely on guest feedback to continue improving. We appreciate the importance of timely services while you are traveling and regret that your experience in Scoozi did not meet our expectations. We have shared your feedback with the restaurant team and they will use it to monitor and improve the quality of food and speed of service that they are providing. We hope to have a chance to regain your trust. Please reach out to me directly with any additional feedback. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Love that they have sleep by number beds! It is a bit fancy (we were there for a lax tournament) no burgers on the menu at the restaurant on site.
Comment from Hotel Management
Dec 18, 2017 by heather. p, Hotel Management
Traveler, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your visit. We look forward to your next stay. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location, but could use an update

Posted Nov 11, 2017
The staff is what makes this hotel great. Unfortunately, it has gone downhill over the years without repairs or updates. The elevators are rickety and missing buttons. Our room was missing an alarm clock. The two desk phones did not work. The luggage rack was broken. Obviously it's the only hotel in the area, but it is convenient to several dining options.
Comment from Hotel Management
Nov 15, 2017 by heather. p, Hotel Management
Traveler, Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I regret that we missed a chance to provide you with a flawless experience during this visit. Let me assure you that we take great pride in the service that we provide to each guest and anything short of fantastic is not acceptable. I am sorry that your experience did not reflect this. Please know that we will use your feedback as a training tool to prevent any reoccurrences. Your willingness to share your thoughts with us is genuinely appreciated. We hope to have a chance to regain your trust during future visits. Please call me at your convenience so that we might discuss your experience further. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. I hope to have a chance to speak with you soon. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
4 out of 5
by A verified traveler

Ok hotel in a good location for our family

Posted Oct 23, 2017
Very comfortable king bed, tiny bathroom, good parking. Could not have breakfast Sunday morning because it was overcrowded and understaffed. Waited 15 minutes then left.
Comment from Hotel Management
Oct 25, 2017 by heather. p, Hotel Management
Traveler, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We appreciate the importance of timely services while you are traveling and regret that your experience in Scoozi did not meet our expectations. I have shared your feedback with the restaurant team and they will use it to monitor and improve the quality of speed of services that they are providing. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
5 out of 5
by Elizabeth

Cross Keys Radisson a new favorite

Posted Sep 16, 2017 on Hotels
Very convenient, esp with the stores and restaurants at Cross Keys and the free parking. Plus the running trail is a bonus. Sleep number bed a real plus! Good service, I'll stay here again.
Comment from Hotel Management
Oct 10, 2017 by Heather P, Hotel Management
Elizabeth, On behalf of our entire staff, thank you so much for your kind review. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We look forward to welcoming you back during your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
5 out of 5
by YI

This traveler left a rating score only Posted Sep 16, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Good experience overall. Would recommend and stay again.
Comment from Hotel Management
Oct 10, 2017 by heather. p, Hotel Management
MJ, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
5 out of 5
by Shannon

Posted Sep 14, 2017 on Hotels
Neat, clean, great location for me. Wish the restaurant would have more GLuten free, healthier options, but overall great!
Comment from Hotel Management
Oct 10, 2017 by Heather P, Hotel Management
Shannon, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
We stayed for one night dropping my child off at college. Had a great experience. The room was clean, the hotel staff was friendly, and the surrounding area was peaceful and quaint. We would definitely stay again. The location was ideal!!
Comment from Hotel Management
Sep 11, 2017 by heather. p, Hotel Management
Traveler, On behalf of our entire staff, thank you so much for your kind review. We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We look forward to welcoming you back during your next visit. Enjoy Today! Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys