This place is really pretty bad- dirty, not well kept, staff that needs refresher on client service.
Comment from Hotel Management
Oct 13, 2016 by Heather P., Hotel Management
I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry that the cleanliness of the room you received did not meet our standards. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to welcome you back again. We will share your comments with our housekeeping staff and use your feedback as a training opportunity with our reception team.
Heather Prince, Hotel Reputation Champion ~ Radisson Hotel at Cross Keys