Ratings based on 3,467 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
69% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from baltimore md

Posted Dec 3, 2016
Friendly...close to great restaurants..clean...and the desk attendant was very nice as i checked in....
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
Thank you for your wonderful feedback. We are delighted to read you were pleased with the location of our hotel and our welcoming front desk staff. Thank you again for taking the time to tell us about your stay and for selecting the Radisson Hotel Baltimore Downtown - Inner Harbor. We hope to welcome you back soon! Juan A Webster, General Manager
3 out of 5
by A verified traveler

hotel downtown not inner harbor

Posted Dec 3, 2016
the hotel is between some scary blocks and expedia didn't tell us that there is no hotel parking. it cost us 36 dollars a day!!!!
2 out of 5
by A verified traveler from US

Old hotel

Posted Nov 29, 2016
Needs total remodeled and Expedia lady said it was 4 minutes to harbor and it was at least 10
Comment from Hotel Management
Dec 1, 2016 by Manager , Hotel Management
David, Thank you for choosing to stay with us, and thank you for your valuable feedback. Our goal is to deliver an enjoyable stay for our guests and to have them leave with a lasting favorable impression. Obviously we fell short of this during your stay, so please accept our sincerest apologies. We would love for you to give us another chance to prove ourselves and stay with us again whenever your travels bring you back to the area. Juan A Webster General Manager
5 out of 5
by A verified traveler

Posted Nov 29, 2016
Great location and amazing staff. I enjoyed my stay
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Wow - we appreciate your five-star remarks of the Radisson Hotel Baltimore Downtown - Inner Harbor. Your feedback is the best performance measure we have, and we are pleased that you enjoyed your stay, especially our location and the outstanding service. Thanks again, we look forward to your next visit! Juan A Webster General Manager
3 out of 5
by A verified traveler from US

Functional hotel for business travelers

Posted Nov 28, 2016
Friendly staff, especially one of the ladies at the hotel's restaurant, who accommodate me and gladly served me a very good breakfast even though I arrived about 15 minutes after breakfast time was over. Hotel is in downtown so I could walk to the location where I was to conduct business. It's not too far away from the airport (about 13 miles; $30 taxi ride; $17 Uber). Hotel looks good, although room was small and kind of dated, but good enough for one night.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thanks for selecting the Radisson Hotel Baltimore Downtown - Inner Harbor during your business visit to our area. We are glad to read our staff made you feel welcome, especially one of our breakfast attendants. I will share your compliments with her. We appreciate your business and hope we are the first hotel you think of when returning to the Charm City! Juan A Webster General Manager
1 out of 5
by A verified traveler from Dallasw

This is a struggling hotel

Posted Nov 28, 2016
Pros: The Staff
Cons: up date you bathrooms, covers, clean the bugs out of the light, develop a system in the dining area and kitchen, get a better cash register systems
Location: have a checks and balance system in place because this hotel represents all Radissons and I won't be back
Kitchen - they advertise free complimentary breakfast but when you get their they notify that has been discontinued but provide you vouchers if you booked when it was offered. when I order breakfast my last day there my order exceeded the amount of the voucher so I had to pay the difference. I was charged 32.86 in error and was told they would issue a credit or remove the pending authorization. but instead I received a 2nd charge for 32.86. I told the kitchen manager Keiron whom I left my # with and was told he call be back with an update. Never got that call from him. To this day I am waiting for these pending transactions to drop off. The covers felt like burlap and were thin and dingy white. The bathroom has white tile from the 70's. I the hallway in front of the elevators are 2 lights attached to the wall with dead flys in the bottom of them. Juice dispensers in the dining room don't have juice, they ran out of coffee creamer and they so slow with delivering you meal you'd think they were cooking from a hot plate. Customers were complaining on the wait of simple bacon and eggs taking 45 mins with 4-5 cust in the whole restaurant.
Comment from Hotel Management
Nov 29, 2016 by Manager , Hotel Management
Thank you so much for taking the time to write a review about your stay with us. I am sorry to hear that we let you down during your visit. Our team strives to make sure that each guest has a pleasant stay, so I apologize that we fell short. Please consider staying with us again so we can show you a better example of our hospitality. Juan A Webster General Manager
2 out of 5
by A verified traveler from Toronto, ON

Nice staff, cold hotel

Posted Nov 27, 2016
Pros: The staff at the hotel were friendly, as were the people of Baltimore my sister and I met during our stay. Decent city view. Nice size.
Cons: Heating NEEDED. Water tap fixtures and carpet need upgrade. Window sill was pretty dirty. Run the coffee machine through with water before use.
Location: Really close to the harbour which was nice. Stores, restaurants opened late. 10-15 walk. Shake Shack, Barnes & Noble (former power plant), aquarium.
Stayed 2 nights. The lobby and rooms are cold. No matter how we riffled with the heating unit, it remained cold. It blew warm and cold air. The handy man came up 2X and fiddled with the unit.Still cold. We put a towel over the cold air vents to minimize it. 6:30am on our first night the fire alarm went off. We walked down 15 flights of stairs in PJ’s. Stood around in the lobby & there was no direction from staff at all. No “we’re waiting for more information, and we will let you guys know what’s happening when we do.” Nothing. We were also never told to leave the building so I guess that was the sign that it wasn’t that bad. We learned from other customers that it may have been set off by people smoking in the hotel, and supposedly a window had been broken.Only 1 staff member visible throughout the whole ordeal. Not a great way to start the trip. Night 2. Couldn’t deal with the cold anymore. They showed us 2 alternate rooms on the same floor. Both had vents blowing warm and cold air. Before we entered one of the rooms the employee said, “wow, I can feel the cold air from the room before I even open the door.” And when we left the room he said,“It’s actually warmer in the hallway.” Truer words were never spoken. Needless to say we stayed in the original room and they brought us up extra blankets. We asked for a space heater, but they didn’t have any. Funnily enough,the employee that was checking us out had a mini space heater on the desk to help keep himself warm.
Comment from Hotel Management
Nov 30, 2016 by GM, Hotel Management
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. We are sorry that the heating unit was not functioning properly. Our goal is to get everything fully operational as quickly as possible once we are notified of a problem. Additionally, I am sorry your sleep was disturbed by the fire alarm. I am thankful the alarm during your visit was a false alarm and there were no injuries or loss of life, as has been the case in other late-night hotel fires. I offer my sincere apologies for the inconvenience this caused you. Fire alarms are not an everyday occurrence at our hotel, and we hope you will stay with us again when your travels bring you back to our city! Juan A Webster General Manager
3 out of 5
by A verified traveler from Edison,NJ

Walkable distance to harbor

Posted Nov 27, 2016
Pros: Two good things about this hotel are that it's 15 minutes walk from the harbor and it gives $10 discount for the aquarium ticket.
Location: it's 15 minutes walk from the harbor.
Two good things about this hotel are that it's 15 minutes walk from the harbor and it gives $10 discount for the aquarium ticket. My room's refrigerator had a leftover cake from the previous occupant, one of the night stand wasn't working, writing pad had only one page, bathroom lock wasn't working, didn't have all the amenities which usually even budget hotels provide and finally wifi signal was very poor. This hotel doesn't provide parking though there is a public parking available next to the hotel. Surprisingly there wasn't any complimentary breakfast.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for the feedback regarding your stay at our hotel. We are happy to note that your overall visit was pleasant and you enjoyed our proximity to the Inner Harbor. Having said that, I am sorry you had an unpleasant experience with our housekeeping service and the maintenance to your room. We regret the inconvenience these caused. We take reviews like this very seriously and have addressed them with the respective teams. We hope to have another chance of welcoming you back to experience the great service for which we are ordinarily known. Juan A Webster General Manager
2 out of 5
by A verified traveler

Posted Nov 25, 2016
Fire alarm went off at 6 am. No staff around telling us what was going on. Stains on the room furniture. Very thin walls.
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
We sincerely apologize for the disruption of the fire alarm, however very happy it was not a serious situation. We are sorry there were several factors which led to an unsatisfactory stay. We do hope to have you back as our guest so you can have a much better experience. Thank you for sharing your feedback. Juan A Webster General Manager
3 out of 5
by A verified traveler from Boca Raton, United States of America

Convienent Location

Posted Nov 24, 2016
Faulty Fire alarm system Three false alarms during the weekend, including 6:30 am on Sunday. No official notification on any of them. Long walk down many (14) flights of stairs for Seniors
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you for staying with us and sharing your comments. We are so sorry that you were disturbed by the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We are thankful the alarm during your visit was a false alarm and there were no injuries or loss of life, but we offer sincere apologies for the inconvenience this caused you. We hope you will stay with us again when your travels bring you back to our city! Juan A Webster, General Manager