Nice staff, cold hotel
Posted Nov 27, 2016
Stayed 2 nights. The lobby and rooms are cold. No matter how we riffled with the heating unit, it remained cold. It blew warm and cold air. The handy man came up 2X and fiddled with the unit.Still cold. We put a towel over the cold air vents to minimize it.
6:30am on our first night the fire alarm went off. We walked down 15 flights of stairs in PJ’s. Stood around in the lobby & there was no direction from staff at all. No “we’re waiting for more information, and we will let you guys know what’s happening when we do.” Nothing. We were also never told to leave the building so I guess that was the sign that it wasn’t that bad. We learned from other customers that it may have been set off by people smoking in the hotel, and supposedly a window had been broken.Only 1 staff member visible throughout the whole ordeal. Not a great way to start the trip.
Night 2. Couldn’t deal with the cold anymore. They showed us 2 alternate rooms on the same floor. Both had vents blowing warm and cold air. Before we entered one of the rooms the employee said, “wow, I can feel the cold air from the room before I even open the door.” And when we left the room he said,“It’s actually warmer in the hallway.” Truer words were never spoken. Needless to say we stayed in the original room and they brought us up extra blankets. We asked for a space heater, but they didn’t have any. Funnily enough,the employee that was checking us out had a mini space heater on the desk to help keep himself warm.
Comment from Hotel Management
Nov 30, 2016 by GM, Hotel Management
Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. We are sorry that the heating unit was not functioning properly. Our goal is to get everything fully operational as quickly as possible once we are notified of a problem. Additionally, I am sorry your sleep was disturbed by the fire alarm. I am thankful the alarm during your visit was a false alarm and there were no injuries or loss of life, as has been the case in other late-night hotel fires. I offer my sincere apologies for the inconvenience this caused you. Fire alarms are not an everyday occurrence at our hotel, and we hope you will stay with us again when your travels bring you back to our city!
Juan A Webster