Coffee service

Reviews of Red Roof Inn PLUS+ Baltimore North - Timonium

2.5 out of 5
Red Roof Inn PLUS+ Baltimore North - Timonium
111 W Timonium Rd, Lutherville Timonium, MD

Reviews

6.4
Rating 10 - Excellent. 202 out of 1004 reviews" "
Rating 8 - Good. 264 out of 1004 reviews" "
Rating 6 - Okay. 205 out of 1004 reviews" "
Rating 4 - Poor. 133 out of 1004 reviews" "
Rating 2 - Terrible. 200 out of 1004 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Shay

The room was clean, but it smelled like smoke
Stayed 1 night in Apr 2024
Response from OnielRediresponse Specialist on Apr 12, 2024
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. Please accept our most sincere apologies for the smell of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Dawand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my trip no complaints
Stayed 1 night in Apr 2024
Response from OnielRediresponse Specialist on Apr 12, 2024
Hi Dawand,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Dawand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very wonderful. It was very pleasant. Lots of scenery. Near by food was great if you’re looking for pizza. (pizza Boli’s). Over all great experience , immediate accommodations. Very welcoming and warming. Thankyou. See you again.
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on Apr 9, 2024
Hi Dawand,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Mina

Stayed 2 nights in Mar 2024

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience. This place has roaches crawling around and transients living there. It’s a mess!
Stayed 1 night in Jan 2024
Response from Recordo, Rediresponse Specialist on Mar 24, 2024
Hey Holly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Baltimore North - Timonium. It's disheartening to hear that you had such a horrible experience with us due to the persons you stated were living there along with the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Doug

Broken furniture, faulty heating system and lights.
Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 4, 2024
Dear Doug,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the broken furniture, the faulty heating system and lights. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

RICHARD

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 20, 2024
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Victor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Yes is good only need breakfast
Stayed 6 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 20, 2024
Dear Victor,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that you had a good stay with us. However, regarding your comment of the need for breakfast, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tyler

Stayed 4 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on Feb 17, 2024
Hello Tyler,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Jennifer

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in the room smelled bad shower did not work right
Stayed 2 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 30, 2024
Thank you, Jennifer, for writing to us about your recent stay at the Red Roof PLUS+ Baltimore North - Timonium. We appreciate your feedback regarding the cleanliness and maintenance issues you encountered during your stay. You indicated that there was possible mold, the room had an odor and the shower did not work. We apologize for any inconvenience caused. We take these matters seriously and will investigate the concerns you have raised with our team to ensure such occurrences are avoided in the future.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 19, 2024
Hello Paul,I am pleased to have had you as our guest at our Red Roof Plus+ Baltimore Nort Timonium. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

6/10 Okay

Lori

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was generally clean, however the drawers were broken and the paint on the walls in the bathroom was peeling from water damage. There were also abandoned cars in the parking lot. Very loud area, cars honking at all hours of the night and someone pounding on my door at 5am.
Stayed 4 nights in Jan 2024
Response from Chirell RediResponse Specialist on Jan 17, 2024
Dear Lori,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about clean rooms. You indicated that you were unsatisfied with peeling paint, broken drawers, disturbances and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next.Sincerely,ChirellRediResponse Specialist

8/10 Good

Brandon

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was ok for the price. My only real complaint was the lady working the front desk was more worried about getting back to her boyfriend than helping me get switched to a double bed instead of a king bed. I was told I had to contact Expedia to change my reservation. I’ve never had this issue before when I needed to change.

8/10 Good

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 15, 2024
Hello Lester,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Kay

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

nicholas

Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Jan 4, 2024
Dear Nicholas,The staff at the Red Roof Inn PLUS+ Baltimore North - Timonium and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Dec 26, 2023
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore North - Timonium and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Seth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 21, 2023
Hello Seth, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore North - Timonium and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No minifridge, and the desk lamp didn't work, but it was very clean, quiet, and I felt safe.
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 11, 2023
Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. It’s great to hear that you found our property to be clean, tranquil and safe. On the other hand, am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insuffienct/issues with room amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Richard

Response from Samantha Rediresponse Specialist on Feb 14, 2024
Thank you for your positive rating, Richard. The staff at the Red Roof Inn PLUS+ Baltimore North - Timonium and I were so glad we earned your 5/5 score following your stay. At Red Roof, we aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 6, 2023
Thank you for taking a moment to leave a review, Laurie. The staff and I at the RED ROOF PLUS+ BALTIMORE-WASHINGTON DC/BWI SOUTH. You indicated that you were unsatisfied with your experience. In the future, please consider adding additional comments of your stay to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better experience the next time you require lodging. Very truly yours, Red Roof Management

10/10 Excellent

Keny

Stayed 2 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Dec 29, 2023
Hi Keny,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 Okay

Marshal, McLean

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There were bugs in the room and not enough towels.
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Dec 6, 2023
Dear Marshal,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I was saddened to read that your stay fell short of your expectations due to the pests you reported and limited amount of towels being available when you needed it. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Red Roof Management

10/10 Excellent

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 2 nights in Sep 2023
Response from Antonio,RediResponse Specialist on Nov 29, 2023
Dear Daryl,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. It’s great to hear that you found our property to be suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Antonio,RediResponse Specialist on Dec 14, 2023
Hello Victor, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Timothy

Stayed 1 night in Nov 2023
Response from Carla Red Roof Management on Nov 22, 2023
Hello Timothy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Baltimore North - Timonium and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The property itself wasn't too bad, but the room and lack of amenities along with a clogged tub after a shower blew it for me.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 21, 2023
Dear Michelle, We are sorry to hear about your recent experience at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. We strive to provide guests with a positive experience, so it saddens me to learn that was not achieved with you. You indicated that you were unsatisfied due to your room not being up to your standards, the lack of amenities, and the clogged tub you mentioned. Nevertheless, it's good to hear our hotel itself was ok. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Ta'Nia

Liked: Staff & service
Disliked: Cleanliness, amenities
My room smelled like smoke, there were bugs, and the bedding was dirty. You get what you pay for.
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on Nov 20, 2023
Dear Ta'Nia, We are sorry to hear about your recent experience at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the odor you described in your room, the insects you reported, and the cleanliness of the bedding. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Alison

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 17, 2023
Hello Alison, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Robert

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard rooms do not include frige and microwave in all rooms...staff did not provide reciept for room....stated that printer was down..charge $250.00 security deposit.....I do not understand that.....Friday night people parting outside our room...
Stayed 3 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 9, 2023
Dear Robert,Thank you for your review following your stay at Red Roof Inn PLUS+ Baltimore North - Timonium. You stated that the lack of fridge and microwave, along with the noise disturbances hindered your stay. Based on my investigations, you were not charged a 250 security deposit by our property. For any billing disputes, please contact your booking source to be best assisted. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Service at check in was average. But quality of room was awful. There was holes in the curtain, hair in the shower, stunk really bad and the heater was all exposed. And also the side tables and dresser had burnt holes in it for a "non smoking" room. And 1 of the bedside lights didn't even work.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 9, 2023
Dear Valued Guest,Thank you for your review following your stay at Red Roof Inn PLUS+ Baltimore North - Timonium. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the holes in the curtains, the non-functioning light and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

Christopher

Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on Nov 29, 2023
Hello Christopher, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Charles

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Being Very Honest, this location has some years on it. It is beat up and nothing to be excited about. With that being said, I paid a price according to that. While it may not look great, the staff was nothing but exceptional to me. I would stay there again, because I don't have high standards, but I wouldn't take my kid there.
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on Nov 7, 2023
Thank you for taking a moment to leave a review, Charles. The staff and I at the Red Roof Inn PLUS+ Baltimore North - Timonium appreciate your 3/5 score following your stay. I am happy that our staff pleased you. However, you stated that the property's upkeep was less than ideal, which was saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Jody

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope. Not for any reason.
This hotel is filthy to the point of being unhealthy. No human should stay here. I'm not sure if the man walking around the property in his underwear was an indication that this place is a front for drugs or prostitution, but that wouldnt' surprise me. Also the service is worse than the condition of the room. which was really a pretty low bar.
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Nov 5, 2023
Hello Jody,Thank you for writing about your recent stay at our Red Roof Inn. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. This is nowhere near the standard we at Red Roof uphold and have brought this to the property's attention to have your claims investigated. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 31, 2023
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Heather

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst. The room was extremely dated. Clean, but dated. The arm chair had a large cigarette burn in it. The trim around all the door and bathroom door was falling off. There were only 2 towels and 2 washcloths for a booking of 4 people. All of the furniture was worn with scuffs and stains. There were a group of 6 individuals partying outside of the room until 3 am, front desk was alerted but nothing was done !
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 30, 2023
Dear Heather,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HARDEEVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with upkeep of the room, the number of towels, washcloth issued along with all other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Quintin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches in the rooms
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 30, 2023
Dear Quintin,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I was saddened to read that your stay fell short of your expectations due to the insects in the room that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timonium
Courteous staff. Flies in the room and noisy bathroom fan.
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 30, 2023
Dear Daniel,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ BALTIMORE NORTH - TIMONIUM. I was saddened to read that your stay fell short of your expectations due to the insects in the room and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Yaquira

Disliked: Cleanliness, property conditions & facilities
A roach was in the window of the room
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 30, 2023
Thank you for taking a moment to leave a review, Yaquira. The staff and I at the Red Roof Inn PLUS+ Baltimore North - Timonium were disappointed to see your 2/5 score following your stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Shanika

I didn't like the fact that there was no microwave or refrigerator in the rooms
Stayed 2 nights in Oct 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Solomon

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Why are there so many flies
The room was clean but extremely dingy with a musty smell, but there were a number of flies in the room which was really distressing.
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 22, 2023
Dear Solomon,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. We're pleased to know that you found our location to be convenient due to its cleanliness, however, you indicated that the room was not to your liking and that it had an odor. We appreciate you bringing this to our attention. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay here at our Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 22, 2023
Hello Linda,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof PLUS+ Baltimore North - Timonium. I'm sorry to see that your stay was less than ideal that prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness
Disliked: Amenities
Kissing bug/stink bug in shower, otherwise surprisingly clean. Not particularly generous with shampoo and soap--one tiny specimen of each to be shared with a casual business roommate. Awkward. Always wonder about my safety when the front desk is behind (bulletproof?) glass. Comfortable bed for a low budget facility.
Stayed 2 nights in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 22, 2023
Hello Kenneth,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Baltimore North - Timonium. I was saddened to read that your stay fell short of your expectations due to the insects you reported,. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail Red Roof Management RediResponse Specialist

10/10 Excellent

Flaka

Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 21, 2023
Hello Flaka,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Baltimore North - Timonium. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

10/10 Excellent

Flaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 19, 2023
Thank you for rating your recent stay, Flaka. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn PLUS+ Baltimore North - Timonium. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Flaka

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allot pets
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 19, 2023
Hi Flaka,Thank you for your review I am thrilled that our pet friendly policy was a plus for you. We loved hosting your and your fur-baby. Red Roof loves pets and yours is no exception! Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn PLUS+ Baltimore North - Timonium. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Geneva, MILWAUKEE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 17, 2023
Dear Geneva,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Baltimore North - Timonium. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In order to understand what prompted your 1/5 score, please consider adding comments to your review in the future, to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

Ronald, Philadelphia

Liked: Staff & service, amenities, property conditions & facilities
Easy access to main roads
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 17, 2023
Thank you for taking a moment to leave a review, Ronald. The staff and I at the Red Roof Inn PLUS+ Baltimore North - Timonium appreciate your 4/5 score following your stay. I am happy that our easy access to the main roads pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 17, 2023
Thank you for taking a moment to leave a review, Linda. The staff and I at the Red Roof Inn PLUS+ Baltimore North - Timonium appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist