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Reviews of Sonesta ES Suites Baltimore BWI Airport

3 out of 5
Sonesta ES Suites Baltimore BWI Airport
1160 Winterson Rd, Linthicum Heights, MD

Reviews

8.4

Very Good

Rating 10 - Excellent. 395 out of 714 reviews" "
Rating 8 - Good. 171 out of 714 reviews" "
Rating 6 - Okay. 64 out of 714 reviews" "
Rating 4 - Poor. 32 out of 714 reviews" "
Rating 2 - Terrible. 52 out of 714 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

yanilexa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
excessive security deposit for a place like this one
Stayed 2 nights in Apr 2024
Response from Dale on Apr 11, 2024
Thank you for the review

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you could need - kitchenette, sofa, desk, full bathroom, comfy bed! Front desk was friendly and accommodating, and I wish I were able to stay longer. Thank you!
Stayed 1 night in Apr 2024
Response from Ashley on Apr 6, 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

2/10 Terrible

Nathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty WiFi didn't work Smelled of marijuana We didn't have any towels, when after we asked
Stayed 2 nights in Mar 2024
Response from Ashley on Apr 5, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

10/10 Excellent

BlacKaesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property very clean spacious room would book again
Response from Dale on Mar 30, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley on Apr 2, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Isaiah

Clean
Stayed 1 night in Mar 2024
Response from Ashley on Mar 29, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

DWAYNE

Liked: Cleanliness, staff & service
Basic and worth the price for a quick stay.
Stayed 1 night in Mar 2024
Response from Dale on Mar 23, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Okay

Nicole

Business traveler
Disliked: Property conditions & facilities
The lobby looked updated. Breakfast was acceptable. The rooms were clean, but very dated. Overall the buildings could use an upgrade.
Stayed 2 nights in Mar 2024
Response from Dale on Mar 23, 2024
Thank you for the opportunity to respond to your concerns. We are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. We hope you come back to stay with us in the future.

10/10 Excellent

Niasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay, the staff and people people around the facility was really nice. The room was comfy and nice definitely will be staying again.
Stayed 2 nights in Mar 2024
Response from Ashley on Mar 5, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon

10/10 Excellent

Jhanasia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and comfortable but poor WiFi
Stayed 3 nights in Feb 2024
Response from Ashley on Mar 5, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise from other guests room above and doors across hallway
Stayed 1 night in Mar 2024
Response from Dale on Mar 3, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Brooke, Glen Burnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on Mar 5, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Phillip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offered a 2 bedroom suite that accommodated my family with ease. Thank you Sonesta ES. We will be back!
Stayed 2 nights in Feb 2024
Response from Dale on Mar 2, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Shakisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dale on Mar 2, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Rosaline

Traveled with family
Liked: Cleanliness, property conditions & facilities
Grands enjoyed breakfast
Stayed 2 nights in Feb 2024
Response from Dale on Feb 25, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Front desk wasn’t overly friendly and didn’t program my card right causing me to return to lobby but this place is awesome. Great room. Great breakfast. Great price. Two huge TVs. Nice tall desk table. Kitchen. I would stay here again.
Stayed 1 night in Feb 2024
Response from Dale on Feb 25, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Suite room was nice for traveling with family.
Stayed 1 night in Feb 2024
Response from Dale on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Terry A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean
Stayed 1 night in Feb 2024
Response from Ashley on Feb 21, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Robert s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dale on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Amberly

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was disappointed with the deposit fee of $100 that I was not aware of. I also was not informed that there was no housekeeping to collect daily towels or take out the trash. I had to go to the office to receive fresh towels. I did enjoy the separate bedroom in the suite. The bathroom had excellent water pressure and hot water. Although the toilet clogged for no reason
Stayed 2 nights in Feb 2024
Response from Ashley on Feb 20, 2024
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

8/10 Good

Joanne, Evington

Liked: Cleanliness, staff & service, property conditions & facilities
The room and hotel was fairly quiet, nice, and comfortable. What we didn't like was the smell of weed from the room next door coming into the room because of the gap at the bottom of the door. I had to use a towel to cover the gap because it gave my daughter a horrible migraine the last night and had difficulty falling asleep.The people above us heavily walked the floor all night long which was also on our last night. The setup of the hotel is like an apartment complex so, we had to walk outside to get to breakfast and the lobby. The staff and breakfast made up for the troubles from the last night of our stay.
Stayed 2 nights in Feb 2024
Response from Ashley on Feb 20, 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity

10/10 Excellent

Wanjiru

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 1 night in Feb 2024
Response from Ashley on Feb 20, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

layn

Business traveler, Traveled with family
Liked: Cleanliness, amenities
We had the two room suite it was perfect for business travel. I Wish more hotels were like this.
Stayed 1 night in Jan 2024
Response from Dale on Feb 15, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

8/10 Good

jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to visit
Stayed 2 nights in Feb 2024
Response from Dale on Feb 15, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Precious

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Place looked not well cleaned before entering, bathroom had stains and a “used smell”.
Stayed 1 night in Jan 2024
Response from Ashley on Feb 2, 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Ashley on Feb 2, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Tamara

Stayed 1 night in Jan 2024
Response from Dale on Mar 23, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Aydee

Stayed 3 nights in Jan 2024
Response from Dale on Mar 23, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Donna

Liked: Cleanliness, staff & service, amenities
I like the fact that they had pleather as furniture because it's easy to clean and does not keep bed bugs but however people are torn is furniture so they need to mend the furniture, the entrance area door never locked I did not like that I believe they kept it unlocked the safe staff from walking over to have to let people in in case the key card didn't work into the building not into the hotel room but the building and the rug was dirty going into the building they should have a runner down which they clean it, other than the sofa being torn and areas of some of the rugs being snagged the hotel room was fine the entrance outside needs to be cleaned and taking care of a little better and trash needs to be empty and tell us to stop putting the trash and the cigarette holder they should have a dumpster or something close since families do stay there weekly
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 24, 2024
Thank you for the opportunity to respond to your concerns. We are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience I highly recommend….
Stayed 1 night in Dec 2023
Response from Ashley on Jan 24, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

10/10 Excellent

LeShawn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love ghe face that its pet friendly... also they provide breakfast. What i dont like id thw fact that breakfast ends too early and i wish the pool was indoors so it could be utilized annually.
Stayed 2 nights in Jan 2024
Response from Dale on Jan 23, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ashley on Jan 18, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

4/10 Poor

Jecova

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dale on Jan 23, 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 Good

Katrina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Ashley on Jan 18, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Internet latency
Stayed 17 nights in Dec 2023
Response from Ashley on Jan 18, 2024
Thank you for your feedback. It is regrettable that during your recent stay, you experienced issues with the internet service at our property. We recognize that internet service is a vital part of our overall guest experience and are appreciative of you bringing the issue to our attention. Your comments have been forwarded to our management team for review. We do hope that if your travels bring you back to the area, you will consider staying with us again

10/10 Excellent

LORENZO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley on Feb 2, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Mrs.

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was okay but the place was dirty. The property is at least 20 years old and it gave off a 'dirty' feel to it. Do not stay there over the holidays because their amenities are not available. So, if you need something just to rest your head... well there are other hotels nearby.
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 18, 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place at stay with a bigger family!!
Our first time staying at a Sonesta, we loved! Will definitely be back!
Stayed 4 nights in Dec 2023
Response from Ashley on Jan 18, 2024
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room!!
Stayed 3 nights in Dec 2023
Response from Ashley on Jan 18, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2023
Response from Ashley on Jan 18, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Decent property but doors should lock after 10pm
Great rate overall for overnight stay. Could use more lighting by poles and buildings in the evenings and doors should be auto locked with key access only so that any average Joe can’t get in the building
Stayed 1 night in Dec 2023
Response from Ashley on Dec 18, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We also thank you for bringing to our attention the doors. The safety and security of our guests is always our top priority. Please be assured the issue will be addressed with our management staff. Thank you for your comments and we wish to welcome you back to the hotel soon

2/10 Terrible

john l.

Traveled with partner
Disliked: Cleanliness, amenities
I worked fir a hospitality company for over 17 yrs and i must say the young lady who checked us in had an attitude. It all started with us being 45 early. Wanted to change us $15 .that didn't set good with me.she never said welcome.i am a disabled veteran and after a long ride i sure did not want en employee making not feeling welcome. She needs to b retained or fine another job. Then when we finally ck in we were taking to the worst building that needed upgrading smiley and dirty..that particular area should b closed down..so then a young fellow named nick came to our rescue. He was respectful kind and very helpful. It took 3 times walking around etc and we got a nice roon in a remodel area..i would not recommend this hotel. It is ashamed that she even works there and the manager should pay attention to her attitude..and if anyone looks at other reviews you would see what i mean...
Stayed 1 night in Dec 2023
Response from Ashley on Dec 14, 2023
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

10/10 Excellent

Reconna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience
This hotel was absolutely amazing. The comfort and ease of finding the hotel right off the interstate. It was in an area with dining opportunities. Staff were friendly and welcoming. Definitely would stay again
Stayed 2 nights in Oct 2023
Response from Ashley on Dec 14, 2023
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 Excellent

Shawn

Traveled with family
Everything was great from beginning to end
Stayed 1 night in Dec 2023
Response from Ashley on Dec 11, 2023
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Rudolph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashley on Dec 11, 2023
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

4/10 Poor

Rudolph

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Towels
I spent 2 nights at this property and it wasn't until my second reservation I received towels' to dry my skin.
Stayed 1 night in Nov 2023
Response from Ashley on Dec 11, 2023
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Ashley on Nov 28, 2023
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

2/10 Terrible

Cimberly

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
NO TOWELS or washcloths available. None in the room or available at the front desk. Asked after checking in and in the morning. Was told that housekeeping would be in around 8:30. At that time was told that they would not be in until around 9 and then they had to be washed. Bathroom was dirty and when asked to do some self cleaning, no supplies available when requested. Will not stay again.
Stayed 1 night in Nov 2023
Response from Ashley on Nov 28, 2023
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon

8/10 Good

Rudolph

Stayed 1 night in Nov 2023
Response from Ashley on Dec 18, 2023
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Kae'La

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ashley on Nov 27, 2023
Thanks for brightening our day! We look forward to being here for you on your next visit!