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Rating 10 - Excellent. 543 out of 1001 reviews" "
10 - Excellent
543
Rating 8 - Good. 268 out of 1001 reviews" "
8 - Good
268
Rating 6 - Okay. 101 out of 1001 reviews" "
6 - Okay
101
Rating 4 - Poor. 56 out of 1001 reviews" "
4 - Poor
56
Rating 2 - Terrible. 33 out of 1001 reviews" "
2 - Terrible
33
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
4/10 Poor
Cherry
Business traveler, Traveled with family
Mar 27, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
we stayed a total of 4 nights and never got any house keeping to our room. We spoke with the front desk staff twice asking to come to our room and we saw the front desk write our request on a piece of paper, yet for whatever reason they never came. We spoke with front desk again and they apologized and said they are unsure why housekeeping never came, Quite poor service
Lobby is straight forward, breakfast is right by the elevators so no searching early in the morning. Breakfast is average hotel fair. Hotel is clean, having a kitchen in the room is convenient. The pull out bed isn't comfortable, has a sharp downward slope. Would recommend getting a two bed room if necessary.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about the confusion pertaining to valet parking. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns.
The rooms are very specious. The coffee service in each room could be upgraded.
The front desk personnel were very nice but they could have used more help.
Valerie
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. I sincerely apologize about your check in experience. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.
4/10 Poor
Tiffani
Traveled with family
Mar 13, 2024
Liked: Staff & service
Disliked: Cleanliness
The hotel is in a great location. The staff at the front lobby and the valet attendants were very helpful, attentive, and provided exceptional service. Our room was a downer; updates needed and bugs were in the bathroom.
Tiffani
Stayed 2 nights in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. We are very pleased that our staff provided exceptional service. That is always awesome to hear! I sincerely apologize about the inconvenience that the bugs may have cause. Please reach out to us at the hotel if you have any questions or concerns.
I Do not Know if expedia or the Hotel lists the location as INNER HARBOR it is not on the Harbor the pictures online are deceiving the Room Furnishings are extremely old the bed was nothing like pictured
Will never stay here again and will definitely warn others
Martin
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for your feedback. I sincerely apologize about the confusion pertaining to the location of our property , the pictures and the overall presentation of our rooms. Our team is working to see what we can do to better accommodate our guest. Please reach out to us at the hotel if you have any questions or concerns
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.
8/10 Good
Rosetta
Mar 9, 2024
Centrally located so everything was in walking distabce
Rosetta
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
The hotel had lots of amenities and was close to local shopping and entertainment. Staff were very nice and respectful and answered any questions I had. Our room was super nice and had a great view.
Tawney
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
8/10 Good
Linda
Business traveler, Traveled with partner
Feb 14, 2024
Liked: Cleanliness, staff & service
Great location, rooms are spacious and clean. It was very comfortable. The restaurant was not open and no room service but that’s common after the Covid. I’m would say overall it’s a good place. The parking is expensive though.
Linda
Stayed 2 nights in Feb 2024
Response from Management on Feb 19, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We are currently rebranding the restaurant to provide our guest with a variety of food and beverage options. As well as a more aesthetically pleasing view. We are looking forward to have the restaurant up and running very soon. Please come back and stay with us again. We would love to have you back.
Me encantó el lugar muy limpio .. lo único es que no tiene parqueo personal….te piden un depósito cuando llega . Según la devolución dura 3 5 Días. Sin Duda me volvería a quedar..
Emily Olandri
Stayed 2 nights in Feb 2024
Response from management on Feb 12, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please reach out to us at the hotel if you have any questions or concerns.
Smelled like marijuana my whole stay . Rooms were not as clean
Melissa
Stayed 2 nights in Dec 2023
Response from management on Feb 12, 2024
Thank you for your feedback. I sincerely apologize about the odor in the room and that the room was not cleaned properly. We have already used this situation as a training moment to prevent this from happening in the future. Please reach out to us at the hotel if you have any questions or concerns.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
10/10 Excellent
Bing
Feb 4, 2024
Liked: Amenities
Wonderful hotel .
Bing
Stayed 5 nights in Jan 2024
Response from Management team on Feb 6, 2024
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We would love to have you back.
All went well. Only issue was the restaurant was closed for renovations or rebranding either way this may have changed my choice as to where to stay? Ended up calling dominoes for delivery which took over an 1 hour and 30 minutes for delivery.
Craig
Stayed 1 night in Jan 2024
Response from Melissa Keating on Jan 25, 2024
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience of the restaurant being closed for rebranding. I will be sure to share your feedback with the leadership team, so we are able to inform guest. We hope to welcome you back.
10/10 Excellent
Keven
Jan 21, 2024
Keven
Stayed 1 night in Jan 2024
Response from Melissa Keating on Jan 25, 2024
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed your stay. We hope to welcome you back.
Thank you for taking the time to share your most recent experience. It feels great to hear such wonderful feedback. I will be sure to share this with the team. We hope to welcome you back on your next visit.
Lived everything except the mattress, extremely hard and we didn’t get much sleep. Oh well. Pros out weighed the cons.
Jacqueline
Stayed 1 night in Jan 2024
Response from Melissa Keating on Jan 25, 2024
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed your stay with us. I sincerely apologize that the mattress was not comfortable for you. I will be sure to share your feedback with the leadership team. Hope to see you on your next visit.
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay. Hope to see you on your next visit to Baltimore.
The facility was just OK. The neighborhood didn't feel safe with people drinking on the streets.
Sabyasachi
Stayed 1 night in Dec 2023
Response from Melissa Keating on Jan 5, 2024
Thank you for taking the time to share your feedback. I sincerely apologize that you felt unsafe in the neighborhood. Hopefully this was an isolated incident due to the festivities in the area. We hope you enjoyed your stay and hope to see you on your next visit.
2/10 Terrible
Kristen
Dec 31, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kristen
Stayed 1 night in Dec 2023
Response from Melissa Keating on Jan 5, 2024
Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused during your stay. Please feel free to share your feedback with us so that we can improve our guest experience.
Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your most recent stay. I am delighted to share your feedback with our entire team. Hope to see you again.
10/10 Excellent
Pamela, Milford
Dec 17, 2023
Pamela
Stayed 1 night in Dec 2023
Response from Melissa Keating on Dec 19, 2023
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay! I will be sure to share your wonderful review with our entire team. We hope to see you again.
We came into Baltimore at rush hour and managed to get into hotel. Very surprised how nice property is.
I know people afraid of Baltimore’s reputation for violence but I felt safe because of security around this area. We were able to walk to dinner last night and streets busy.
Karen Novelli
Stayed 1 night in Dec 2023
Response from Management on Dec 15, 2023
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.
Great location, very clean, friendly and helpful staff. Unfortunately, the restaurant was under construction.
Mary Beth
Stayed 2 nights in Dec 2023
Response from Management on Dec 15, 2023
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. We are currently rebranding the restaurant to provide our guest with outstanding food and service. We are looking forward to having the restaurant up and running in a few short months. Please come back and stay with us again. We would love to have you back.
This was much nicer than I expected. You'd never know the building is as old as it is. I will absolutely stay here again. Staff was friendly and efficient, getting in and out was easy, and everything was clean and comfortable.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Management on Dec 15, 2023
Thank you for your feedback. We are very pleased that you enjoyed your stay with us. Please come back and stay with us again. We would love to have you back.