All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 898 out of 1607 reviews" "
10 - Excellent
898
Rating 8 - Good. 367 out of 1607 reviews" "
8 - Good
367
Rating 6 - Okay. 167 out of 1607 reviews" "
6 - Okay
167
Rating 4 - Poor. 93 out of 1607 reviews" "
4 - Poor
93
Rating 2 - Terrible. 82 out of 1607 reviews" "
2 - Terrible
82
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Tariq Mahmood
Business traveler, Traveled with family
Mar 28, 2024
Parking for guests should be at least on discounted rates if not free.
Nice hotel. Very friendly staff and very convenient location to area attractions. Our room had the bow window bench seat with an awesome view of the Inner Harbor. The kids loved the unique view of the city skyline and additional seating space in the room. Room was very clean, hotel was quiet. There isn’t a restaurant but the coffee shop downstairs opens early and has excellent options for a quick bite to eat and something to drink.
I thought the staff was friendly and very helpful. The room was great and it was very close to everything at the harbor. Definitely will stay there again!
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
I loved the warm welcoming and service provided by all staff that i encountered! Would definitely recommend and come back
Tasheka
Stayed 1 night in Mar 2024
Response from Royal Sonesta on Mar 17, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
4/10 Poor
Joshua
Mar 17, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Key and computer system non-functional... allowed into room by security and then not provided a key when leaving my room for dinner reservations. Had to go back to front desk multiple times to be let into room...
This was ALL guests checking in at the time... hotel has no alternative onsite keying system for guestsif the hotel loses internetconnectivity. .
Joshua
Stayed 1 night in Mar 2024
Response from Royal Sonesta on Mar 17, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
The staff was VERY helpful. I really enjoyed it there.
Shunnette
Stayed 2 nights in Mar 2024
Response from Royal Sonesta on Mar 12, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Alexandra, Wyndmoor
Traveled with family and small children, Traveled with family
We were placed in a beautiful corner room in the same floor as the indoor heated pool and hot tub area. Convenient to both the harbor and federal hill.
Alexandra
Stayed 1 night in Mar 2024
Response from Royal Sonesta on Mar 12, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Me & my wife had a beautiful stay.The staff was wonderful Ashley & Michelle were so informative & pleasant. The valet guy James was awesome. The hot tub and sauna was relaxing and not overcrowded like some. We will definitely be returning.
Aleisia
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Mar 3, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
2/10 Terrible
Kristy
Traveled with partner
Mar 2, 2024
Liked: Cleanliness
Disliked: Staff & service
Staff as rude and bed was horribly hard. My entire body hurt after two nights and I am still dealing with the pain for the duration of my cruise. Beds are like prison.
Kristy
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Mar 3, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
Great location with harbor views and the rooms were perfect for our family.
Nell
Stayed 2 nights in Feb 2024
Response from Royal Sonesta on Feb 22, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
John S
Feb 20, 2024
John S
Stayed 2 nights in Feb 2024
Response from Royal Sonesta on Mar 24, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Convenient to inner harbor activities and Camden Yards.
Lauren
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Feb 22, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
6/10 Okay
krystal
Feb 16, 2024
krystal
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Mar 24, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
8/10 Good
martin
Feb 12, 2024
martin
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Mar 24, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Sapriya
Feb 11, 2024
Sapriya
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Mar 24, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Pros: Property was excellent. Very clean.
Con: Hotel needs to be refurbished. The window in my room had a broken seal. Rooms seem old and outdated.
Suann
Stayed 2 nights in Feb 2024
Response from Royal Sonesta on Feb 8, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Very nice hotel with a great view of the harbor. The hotel itself is a gem in a a deteriorating area. I’ve heard new Harbor ownership has plans to tear down and redesign. Maybe it will revive things. Overall great stay!!
Shaun
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Feb 8, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
hot water in the bathroom was not good, not hot enough
Juan
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Feb 8, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
6/10 Okay
Kelley
Feb 4, 2024
Liked: Staff & service
Kelley
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Feb 8, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Rasheedah
Traveled with partner
Feb 3, 2024
Liked: Cleanliness
Nice staff ,clean rooms
Rasheedah
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Feb 4, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
8/10 Good
Bruno
Feb 2, 2024
Bruno
Stayed 1 night in Feb 2024
Response from Royal Sonesta on Mar 24, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Front desk was very friendly…the room was very nice and the ambiance was chill…cool vibes in the hotel…I would recommend
Yemi
Stayed 2 nights in Jan 2024
Response from Royal Sonesta on Jan 28, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Check in and out was very convenient and quick. The room was clean and comfortable. The view was amazing. They made it a very easy going and relaxing weekend! 10/10 would stay again next time we come to Baltimore!
Jennifer
Stayed 2 nights in Jan 2024
Response from Royal Sonesta on Jan 27, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Great for my daughter bday, Pool was heated very nice, however I was never told that the Jacuzzi was broken which was a huge reason for me picking this hotel. Next time I'll make sure all the amenities are you and running before booking.
Birchelle
Stayed 1 night in Jan 2024
Response from Royal Sonesta on Jan 27, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
2/10 Terrible
Ineshia
Jan 22, 2024
Disliked: Staff & service, amenities
No hotel dinning , no room service after 10am , no microwave .. there’s no amenities
Ineshia
Stayed 2 nights in Jan 2024
Response from Royal Sonesta on Jan 24, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Darrius
Jan 21, 2024
Darrius
Stayed 1 night in Jan 2024
Response from Royal Sonesta on Feb 10, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Darrell
Jan 21, 2024
Liked: Amenities
Darrell
Stayed 1 night in Jan 2024
Response from Royal Sonesta on Jan 21, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Chelsea
Jan 15, 2024
Chelsea
Stayed 2 nights in Jan 2024
Response from Royal Sonesta on Jan 18, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Neyere
Traveled with partner
Jan 8, 2024
Michelle at the front desk was amazing. Explorers service and food was amazing. Suite was as described. Clean with beautiful harbor view !!
Neyere
Stayed 1 night in Jan 2024
Response from Royal Sonesta on Jan 9, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Rahim
Jan 7, 2024
Rahim
Stayed 1 night in Jan 2024
Response from Royal Sonesta on Jan 9, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
The room and view were beautiful. Perfect for watching the fireworks. All of the staff were extremely nice and accomodating, expecially Kevin! Great location for attending the football game. Can't wait to visit again!
Ralph
Stayed 3 nights in Dec 2023
Response from Royal Sonesta on Jan 9, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Carolyn
Jan 1, 2024
Carolyn
Stayed 1 night in Dec 2023
Response from Royal Sonesta on Jan 7, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
8/10 Good
Cynthia
Dec 30, 2023
Cynthia
Stayed 1 night in Dec 2023
Response from Royal Sonesta on Dec 31, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
8/10 Good
Mie
Dec 29, 2023
Mie
Stayed 1 night in Dec 2023
Response from Royal Sonesta on Dec 30, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
10/10 Excellent
Shanan, Mount joy
Traveled with family and small children, Traveled with family
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
The room is quite spacious and clean. However the water pressure for showering is quite weak. Take more time to shower
Dung
Stayed 1 night in Dec 2023
Response from Royal Sonesta on Dec 24, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.
Was a clean and beautiful hotel. Very quiet and relaxing and super close to walk to places in the inner harbor. Would definitely stay here again.
Michelle
Stayed 2 nights in Dec 2023
Response from Royal Sonesta on Dec 24, 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Royal Sonesta Team.