Monique,Glad you enjoyed your stay. See you again soon!Thank you,Rickey EarlesGeneral Manager

Julie,Glad to hear your room was comfortable and you enjoyed the decor! We look forward to seeing you again.Thank you,Rickey EarlesGeneral Manager

Dear Guest,Thank you for the shoutout! I agree with you, don't stay anywhere but here when you visit BWI. Thank you so much for the kind words about our staff and shuttle service.Thank you,Rickey EarlesGeneral Manager

Krista,Glad to see you enjoyed your stay. See you soon!Thank you,Rickey EarlesGeneral Manager

Bridjett,Glad to see you enjoyed your stay and we hope to see you again soon! Safe travels!Thank you,Rickey EarlesGeneral Manager

Clementine,I'm sorry check-in wasn't what you expected. Checking in is the first impression we have on all guests who stay with us so I understand the frustration if it doesn't go well. Hopefully you stay with us again so you can see that what you experienced isn't the norm.Thank you,Rickey EarlesGeneral Manager

Margaret,Thank you for the wonderful score from your stay! I am so happy to see you enjoyed it. We can not wait to see you again!Thank you,Rickey EarlesGeneral Manager

Michael,So glad you enjoyed your stay! Hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

Aminata,Thank you so much for the great comments and I am so happy to hear you enjoyed your stay! You should see the sunset/sunrise in a couple weeks with the autumn foliage. It is amazing!Thank you,Rickey Earles General Manager

Mary,I am so sorry for this experience! I hope you called the front desk immediately as we would have either changed your room or sent someone up to clean it immediately. I understand cleanliness is very important and I am sorry this was your experience.Thank you,Rickey EarlesGeneral Manager

Christopher,Glad to see you enjoyed your stay! See you next time!Thank you,Rickey EarlesGeneral Manager

Kelly,I am so sorry about your experience with us. This is far from the norm that people experience while staying with us! I know you said you would never stay with us again but I really hope you give us another chance so you can see that this experience was a fluke. I will be sharing your comments with my department heads sop we assure this does not happen to another guest.Thank you,Rickey EarlesGeneral Manager

Summer,I am sorry to see we did not meet your expectations during your stay. I am also sorry to see you did not leave any comments as we can not take the feedback and get better in the areas you did not like about your stay. When there are issues we ask that you please share them so we can use them to make ourselves better.Thank you,Rickey EarlesGeneral Manager

Shawnna,I'm glad to see you enjoyed your stay! A 10 is a perfect score! Thank you so much and we hope to see you again!Thank you,Rickey EarlesGeneral Manager

Deirdre,So happy to see you have a wonderful stay! 10 out of 10 is always our goals for our guests! I hope we get some guest that are recommended by you as well as I hope to see you again!Thank you,Rickey EarlesGeneral Manager

Dear Guest,Thank you for the great score! Glad to see you enjoyed your stay!Thank you,Rickey EarlesGeneral Manager

Rachelle,I am happy to see your stay was a 10! I am sorry about the refrigerator, I will speak with housekeeping as we need to ensure we are checking them in between each guest. I hope you come back soon!Thank you,Rickey EarlesGeneral Manager

Luis,I am glad to see you enjoyed your stay. We do have a restaurant with room service on property. Rather than find somewhere to walk too. We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

Netita,Thank you for the great score! We are so happy to hear that you enjoyed your stay with us!Thank you,Rickey EarlesGeneral Manager

Cherry,I am sorry you feel that way about the breakfast. We have a hot buffet of freshly made food. Usually the breakfast you get for free at hotels is prepackaged and/or frozen. We are a full service hotel, so breakfast is not complimentary. That is for the limited service hotels. I assure you our breakfast is worth the price, it is very good.Thank you,Rickey EarlesGeneral Manager

Majed,I'm sorry to see your stay with us was not up to par with our standards. We hope you stay with us again so we can make sure that 6 gets turned upside down to a 9, or even better let's make it a 10!Thank you,Rickey EarlesGeneral Manager

Dear Guest,I am sorry for your experience. There is nothing better than a shower at the right temperature that makes you not want to get out. Especially when you are not paying the water bill! I hope you give us another chance the next time you are in town so you can see that we have fixed this issue and you can enjoy your shower next time.Thank you,Rickey EarlesGeneral Manager

Keinddrelle,As a parent myself, I understand making the most of your time without the kids. We are thankful you chose to stay with us and we hope to see you again.Thank you,Rickey EarlesGeneral Manager

Keinddrelle,I am so happy to see your stay was a 10!Thank you,Rickey EarlesGeneral Manager

Carol,Thank you for the kind score! We hope you stay with us again the next time you are in BWI.Thank you,Rickey EarlesGeneral Manager

Dear Guest,We appreciate you taking the time to score your most recent stay. Although, we would have liked to see your stay be worth a 10, we thank you for the 8!Thank you,Rickey EarlesGeneral Manager

Taquita,We will be here waiting for you to return! Can't wait to see you again!Thank you,Rickey EarlesGeneral Manager

Ursula,Thank you for your kind score! We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

Ahmed,I am sorry your stay was not what you expected and only felt as if it was worth a 2. I hope you give us another chance the next time you are in the area so we can change your mind.Thank you,Rickey EarlesGeneral Manager

Melissa,Thank you for the awesome score from your awesome stay!Thank you,Rickey EarlesGeneral Manager

Arbarette,I am sorry you feel this way about your stay. If you could please contact me to share more details with me that would be great. That way I can use your feedback as a coaching and training opportunity.Thank you,Rickey EarlesGeneral Manager

Sherri,Thank you so much for the kind words! We focus on clean rooms and friendly smiles! We hope to see you again the next time you are in the area so we can provide you another great stay.Thank you,Rickey EarlesGeneral Manager

Linda,Thank you for the great comment! We strive to be a great hotel and for our guests to feel the same way.Thank you,Rickey EarlesGeneral Manager

Ronisha,So glad to see your stay was a 5 out of 5! We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

Daniel,So happy to see that you enjoyed your stay! We look forward to seeing you again the next time you are in the Baltimore area.Thank you,Rickey EarlesGeneral Manager

Heather,I'm really excited to see that you enjoyed your stay and enjoyed your time with us. Our shuttle service is such a great amenity that we provide to our guest and our staff is top-notch, as you experienced. We hope to see you again when your travels bring you back to the area.Thank you,Rickey EarlesGeneral Manager

Ashley,Thank you for taking the time to leave a comment about your stay. We are glad to see you enjoyed your stay.Thank you,Rickey EarlesGeneral Manager

Guest,I am sorry, our rooms do not have microwaves in them. There is however a microwave on each elevator landing for the guests to use. I am also very sorry about your experience ay check-in. We pride ourselves in having excellent customer service and this is not providing excellent customer service. We will use your comments as a coaching and training tool for our staff to ensure this does not happen again.Thank you,Rickey EarlesGeneral Manager

Samuel,Thank you so much for your kind comments about your stay and yes, Amy is a rockstar! Thank you for taking the time out of your busy day to leave a review and we look forward to seeing you again the next time you are in town.Thank you,Rickey EarlesGeneral Manager