Lobby sitting area

Reviews of Sleep Inn And Suites Laurel

2.5 out of 5
Sleep Inn And Suites Laurel
10127 Washington Blvd, Laurel, MD

Reviews

7.0

Good

Rating 10 - Excellent. 273 out of 998 reviews" "
Rating 8 - Good. 294 out of 998 reviews" "
Rating 6 - Okay. 183 out of 998 reviews" "
Rating 4 - Poor. 116 out of 998 reviews" "
Rating 2 - Terrible. 132 out of 998 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
After reserving the room through Expedia it was very easy to check i
Stayed 1 night in Mar 2024

4/10 Poor

Neeka N

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The shower head was broken, the sink was loose, only had one toilet paper, no blankets oh and the pool was closed. I took my kids away for spring break and that was disappointing. And when I check in the man was very disrespectful, he told me I talk to much.. I would never give this low review before.. otherwise the breakfast was okay and other things..
Stayed 2 nights in Mar 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Mar 2024

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated, but rooms clean, staff very friendly and helpful. No complains at all
Stayed 3 nights in Mar 2024

10/10 Excellent

GLORIA, Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Mar 2024

4/10 Poor

Sasha

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The room and interior of building was for the most part cared for. The elevator floor was the main elevator and was visibly dirty our entire stay, 3 nights... same dirt and spills. We did not see any bed bugs or roaches as we read in Google reviews... you have to read those as well, not just Expedia's and search Google pictures from individuals. The pictures are quite deceiving otherwise. We learned the hard way. Outside there was trash across the property, the parking lot and grounds were trashed. The 2 VERY specific reasons for chosing this location was for the indoor pool, which was closed and as evident by the color of the water, it had been closed for long time (a well lit pond)... and the "breakfast"... do it yourself waffles and very hard boiled eggs EVERY morning. We chose it for those 2 amenities, knowing we would have to drive a little further to spend time with our family who live in the area... complete disappointment for the whole family especially my young son. As for staff, not one smiled or was approachable, not one person cared about how our stay was, clearly as no one asked. We left our initial feedback of our check-in and did not hear from anyone, specifically the manager, in regard to our disappointment. Quite honestly, we were booked and paid for 3 nights and were fearful to stir up any trouble/concerns as we feared retaliation.
Stayed 3 nights in Mar 2024

6/10 Okay

LAURA

Traveled with partner
The stay served its purpose. I requested new sheets for when I was out during the day and came back to no new sheets and within 5 mins of being back the maid knocked on the door for room service (new bedding) and I was like well, not now that I’m back after being out for 7 hours. The hallways smelled a bit of smoke and the facilities were well worn
Stayed 2 nights in Mar 2024

4/10 Poor

Maribeth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like smoke everywhere even though they say it’s a no smoking facility.
Stayed 1 night in Mar 2024

10/10 Excellent

Julio, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

2/10 Terrible

Travis

Stayed 4 nights in Feb 2024

10/10 Excellent

April, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

April, Rochester

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was great the pool was down which was a disappointment I kind of went there for the pool but it was a great stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Frandy

Stayed 1 night in Feb 2024

4/10 Poor

kanchani

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
The customer service was great.
Stayed 1 night in Feb 2024

6/10 Okay

Keyausha

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Frandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KKShah on Jan 31, 2024
Good Morning Frandy,Thanks for your review.We are happy that you enjoy your stay at our hotel.Please visit us again when ever you are in the area.General Manager

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities
Roaches in the room
Stayed 1 night in Jan 2024
Response from sd on Jan 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Omolola

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I didn't lile hiw they whole hotels smelled lole cigarettes and weed
Stayed 2 nights in Dec 2023
Response from sd on Jan 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Frandy

Stayed 1 night in Dec 2023
Response from KKShah on Jan 31, 2024
Good Morning Frandy,Thanks for your review and we are happy to note that you enjoy your stay at our hotel.we will be happy to serve you again when ever you are in the area.General Manager

10/10 Excellent

Frandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KKShah on Jan 31, 2024
Good Morning Frandy,Thanks for your review.We are happy that you enjoy your stay at our hotel.Please visit us again when ever you are in the area.General Manager

8/10 Good

Annette, West Orange

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Nice front desk staff, sink in bathroom cracked, toliet doesnt flush right had to flush it numerous times. C cy
Stayed 1 night in Dec 2023
Response from sd on Dec 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

ENOCH

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 2 nights in Dec 2023
Response from sd on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Piyush

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from sd on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Mariam

Stayed 2 nights in Dec 2023
Response from sd on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Leshell

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has Rude management, they don’t know how to talk to people. Very rude and nasty. I recommend that no one stays here
Stayed 1 night in Dec 2023
Response from sd on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Lyric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work here are rude
Stayed 1 night in Dec 2023
Response from sd on Dec 25, 2023
ApologyThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Leshell

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk are rude. They need to brush up on customer service
Stayed 1 night in Dec 2023
Response from sd on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Homeyra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from sd on Dec 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Carolee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from sd on Dec 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to doeverything possible to create an enjoyable experience for each of our guests. We hope to see you againsoon!

10/10 Excellent

Frandy

Stayed 1 night in Dec 2023
Response from sd on Dec 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to doeverything possible to create an enjoyable experience for each of our guests. We hope to see you againsoon!

8/10 Good

Kwame

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stay but Be Cautious
Staff is excellent and tremendous. Very kind and friendly. The room however has some minor issues. Small toilet (like sitting on a bucket). A hint of cigarette aroma purifies the property. Thin walls (if you know what I mean)
Stayed 3 nights in Dec 2023
Response from sd on Dec 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to doeverything possible to create an enjoyable experience for each of our guests. We hope to see you againsoon!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from sd on Dec 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to doeverything possible to create an enjoyable experience for each of our guests. We hope to see you againsoon!

6/10 Okay

Jamar

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from SD on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Fay

Disliked: Cleanliness, property conditions & facilities
It was very dirty dingy looking inside and very very noisy, the location was not as expected. Did not even stay cancel after checking the old modernated room that was enough. Thanks but no thanks .
Stayed 1 night in Dec 2023
Response from SD on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from SD on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SD on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jackeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SD on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Horrible condition
The only redeeming factor of this place was a clean, comfortable bed. The property is dirty and disgusting.
Stayed 1 night in Nov 2023
Response from SD on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Victor, East Brunswick

Business traveler
Needs updating. Desk chair and carpet had lots of stains. Breakfast looked nothing like online.
Stayed 1 night in Dec 2023
Response from SD on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Pamela

Liked: Staff & service
Disliked: Cleanliness
Have roaches and and mold
Stayed 1 night in Nov 2023
Response from sd on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Michelle

Stayed 2 nights in Dec 2023
Response from sd on Dec 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were great. Hotel could use an update. Surrounding area very run down. Could use more breakfast options. But overall great value.
Stayed 2 nights in Dec 2023
Response from sd on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Stephen, Greenvale

Traveled with family
Disliked: Cleanliness, staff & service
Smell thru hallway and elevator, not as what expected
Stayed 1 night in Dec 2023
Response from sd on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

abiola

Stayed 3 nights in Nov 2023
Response from sd on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Kevin

Traveled with family
It was ok. We would come back if needed.
My family of 4 adults stayed at the hotel for 2 weeks. While we do a lot of excursions and are not in our hotel besides sleeping, it was an ok experience. With the legalization of CBD, I do feel that a good portion of guests used it and other tobacco products recreationally and did it often, so the hotel constantly had that aroma...Most of my family have allergies and while the hotel mentions smoke free, it affected us. Housekeeping did what they could given the state the hotel is in...nothing bad parse but there are some things you can't control with the resources you are given. They kept things clean and stocked. That being said, there is an issue with unwelcomed 'insects' that need to be addressed. The hotel appeared to be doing small renovations through out and staffing seems a little understaffed given the size of the hotel. Public spaces could be be better. Breakfast in the photo are more glamourous than what was presented: Waffles, cold cereal, yogurt and apples were available daily but after 2 weeks of the same thing, it get's boring. Coffee is a super-automatic brewing system and was not desirable so all you coffee lovers, I would recommend buying your own brew or fresh brew in your room. Orange juice, Apple juice, milk (for cereal) and water were available most of the time. Generally a good neighborhood; we felt safe. It was a centralized location for our needs. Overall, it served it's purpose and for the price we paid (it was CHEAP!), we'll come back if needed.
Stayed 14 nights in Nov 2023
Response from sd on Dec 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Ahmed

Stayed 1 night in Nov 2023
Response from sd on Dec 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to doeverything possible to create an enjoyable experience for each of our guests. We hope to see you againsoon!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe location
Stayed 1 night in Nov 2023
Response from sd on Nov 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

maximino

Stayed 1 night in Nov 2023
Response from sd on Dec 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to doeverything possible to create an enjoyable experience for each of our guests. We hope to see you againsoon!

2/10 Terrible

Amanda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. Broken artwork on wall beds and bathroom dirty, ice and soda machines broken staff no help
Stayed 1 night in Nov 2023
Response from sd on Nov 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.