Reception

Reviews of SpringHill Suites by Marriott Arundel Mills BWI Airport

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 459 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 74 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities
Very nice. Couldve had better upkeep
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Bethany, thank you for your positive feedback about Springhill Suites Arundel Mills BWI Airport. We appreciate you recognizing our appeal and are always looking for ways to improve our maintenance standard. We'll consider your suggestion as we continuously strive to enhance our guests' experience. We hope to see you back soon.

10/10 Excellent

Kishon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable rooms. Staff were very friendly and helpful
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Kishon, thank you for your positive words about Springhill Suites Arundel Mills BWI Airport. It's lovely to hear that you appreciated the cleanliness and comfort of our rooms, as well as the warm and accommodating nature of our team members. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful and the amenities were great. I do wish the pool and spa opened earlier than 10am though.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 17, 2024
Heather, thank you for sharing your experience. It's heartwarming to know that our team members and amenities were able to enhance your stay at Springhill Suites Arundel Mills BWI Airport. We understand your perspective on the pool and spa hours and will take your feedback into consideration. Hoping to welcome you back soon.

10/10 Excellent

Anecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Thank you for the perfect rating, Anecia!We are very pleased to hear that you had a wonderful stay at Springhill Suites Arundel Mills BWI Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Stasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
Thanks for sharing this perfect rating, Stasha!We're thrilled to hear you enjoyed your stay at Springhill Suites Arundel Mills BWI Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Angeline, Williamstown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I staff services and the uniqueness was breakfast setting of the facility
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Angeline, thank you for sharing your experience at Springhill Suites Arundel Mills BWI Airport. We're delighted you appreciated our unique breakfast setting and the services provided by our team members. We look forward to the opportunity of welcoming you back soon.

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was kind of ridiculous that you have to pay for parking, total $11.50 per night. $20 refundable amenities deposit. Other than that, staff friendly room very clean
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Scott, it seems you have mixed feelings about your recent stay. We appreciate the positive note about our accommodating team members and pristine rooms. However, we understand that the parking fees and the refundable deposit for amenities came as a surprise. We strive to be transparent about all charges and will review how these aspects are communicated to our guests. Sounds like we did meet your expectations in other areas, and for the latter, we deeply value your feedback. We'd like to reassure you that we take these considerations seriously as we continually aim to enhance our guest experiences.

8/10 Good

Camellia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like that we needed to pay for parking and I didn't find this out until check in.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Camellia, thank you for choosing to stay with us at the Springhill Suites Arundel Mills BWI Airport. It appears there was some confusion around the parking fee. We understand your concerns and aim to make our policies as transparent as possible during the booking process. For any future stays, don't hesitate to reach out to our team members with any questions. We value your feedback and hope to see you again soon.

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Delores, thank you for choosing to stay at the Springhill Suites Arundel Mills BWI Airport. We're thrilled to hear that you enjoyed the tranquility and cleanliness of our premises. We look forward to welcoming you back in the future.

2/10 Terrible

Shydia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
We appreciate the feedback, Shydia.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
John, thank you for the perfect score! We're thrilled you enjoyed your stay at Springhill Suites Arundel Mills BWI Airport. We commit ourselves to provide a memorable experience at our hotel and we are delighted to have accomplished that for you. We hope to have the opportunity of welcoming you back on your next visit.

10/10 Excellent

Shelia

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff all was n8ce and pleasant, I didn't like the fact the fridge never got cold and if your stsying more than a night and you don’t really or want housekeeping then there should be extra trash bags like they have extra toilet tissue
Response from Customer Service on Mar 12, 2024
Shelia, it's fantastic to hear that your interactions with the team members at Springhill Suites Arundel Mills BWI Airport were enjoyable. We appreciate your feedback about the fridge in your room and the need for extra provision of amenities during a longer stay. We strive to ensure our guests feel at home, so we will certainly take your suggestions into consideration to improve the guest experience. We hope to have the opportunity to serve you again in the future!

6/10 Okay

Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is a $10 per day (plus fees) parking fee, so the money I thought I was saving by booking with this hotel ended up costing me more in the long run. The exercise room was just ok, the cable machine was old and had significant wear and tear. The bed in my room (221) was so uncomfortable it had a dent in it that felt like everyone sits in that spot! I must say that the breakfast was very good. Nice and hot and great options for all. Great location to Joe Cannon stadium but not the greatest hotel in the area. I will definitely weigh my options heavily before staying there again but would if I really had to.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Marlene, thank you for taking the time to share your thoughts. It's unfortunate to hear about your disappointment with the additional parking fee and your experience in the fitness area. Likewise, it's regrettable that the comfort of your bed fell short of your expectations. On a positive note, we're pleased that you enjoyed the breakfast options. Our team members strive to ensure guest satisfaction towards the location convenience. Your feedback is essential for us to improve, and we hope to have another opportunity to serve you better in the future.

10/10 Excellent

Bryan

Liked: Cleanliness, property conditions & facilities
Spacious
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 4, 2024
Thank you for the fantastic rating, Bryan!It's outstanding you had such a wonderful experience at Springhill Suites Arundel Mills BWI Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Kevin, thank you for taking the time to rate your experience at Springhill Suites Arundel Mills BWI Airport. We're thrilled to see it was a memorable one and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Michelle, Grove City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to dining and entertainment. Friendly staff and nice rooms.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Michelle, thank you for choosing Springhill Suites Arundel Mills BWI Airport for your stay. We're delighted to know that the location catered well to your dining and entertainment needs, and that you appreciated our welcoming team members and enjoyable accommodations. We hope to serve you again in the future!

10/10 Excellent

Niejah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Niejah, thank you for your kind review. We're overjoyed to hear that you consistently enjoy your stays at Springhill Suites Arundel Mills BWI Airport. We continue to strive in making every visit splendid for our valued guests. We look forward to welcoming you back in the future for another great experience.

10/10 Excellent

George, Columbia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during a snow storm. The staff was friendly and accommodating. Snow removal crew did an excellent job of clearing walks and driving space. The bed was comfortable.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 12, 2024
George, it's terrific to learn that you appreciated your stay at the Springhill Suites Arundel Mills BWI Airport, even during challenging weather conditions. Our team members strive to provide their utmost care, and we're glad to hear they were successful in keeping the surroundings clear for our guests. Also, it's heartening that you enjoyed the comfort provided by our beds. We're eager to welcome you back in the future, perhaps under sunnier skies!

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses are hard old springs and worn out. Otherwise the room was fine for the price. Fortunately we managed for one night. The staff were kind. It seemed clean. Things are just out of date and lower grade.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Christine, your feedback is appreciated. We regret to hear that the comfort of the mattress didn't meet your expectations. We're relieved our team members were able to provide kindness and cleanliness during your stay. We're always looking for ways to make updates that will enhance our guest experience and we'll certainly take your suggestions into account. We hope to welcome you back as improvements continue.

2/10 Terrible

jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
We appreciate your feedback, Jaime.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place and room are always clean
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Phyllis, we're absolutely thrilled to hear that you found Springhill Suites Arundel Mills BWI Airport to be immaculate throughout your stay. Thank you for honoring us with your positive rating on Expedia. Hope to welcome you back soon for another delightful experience.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Greg, it's fantastic to hear that your stay at the Springhill Suites Arundel Mills BWI Airport met your expectations and we thank you for the determined high rating provided. We're looking forward to welcoming you back in the near future!

8/10 Good

Sharree

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and my room was very clean and well maintained. Checkin was not the best. The agent was greater me and asked if I was checking in. I said yes, gave him my name, but then He puts his head down and started texting in his phone while I was standing there waiting. I then said Hello are you texting because I thought maybe I missed something. He then said rudely, “ Yes I am. I’m scheduling my son’s hair cut appointment if that is alright with you!” I use to work for Marriott for 15 years so I know that this was not the appropriate way to greet a customer. Very disappointing start to a otherwise great stay.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Sharree, it's wonderful to know that Springhill Suites Arundel Mills BWI Airport provided you with a clean, well-maintained environment. However, we understand that your reception upon arrival left something to be desired. Our team aims for professional, warm interactions and it sounds like your check-in experience deviated from this standard. Your feedback is valuable and will be conveyed to our team members for their continuous development in customer service. We're glad that the rest of your stay was satisfactory and hope to welcome you back in the future.

10/10 Excellent

najee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Najee, thank you for the perfect score! It's wonderful to see you had an excellent experience at Springhill Suites Arundel Mills BWI Airport. Our team members are grateful for your support and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was nice and professional. Hotel was clean. The only thing that I didn’t like is when I booked the room I called to make sure I could get rooms right next to each other and staff Roger assured me that it would be. When I checked in by Johnne I got two rooms but they were not next to Each other. However it was not far but it would have been nice to have the rooms directly side by side it would have elimated how Many trips walking down the hall .
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Greetings, it's encouraging to hear that you found our team members at Springhill Suites Arundel Mills BWI Airport both professional and amicable, and that you appreciated the cleanliness of our hotel. However, we regret any inconvenience you may have experienced regarding the arrangement of your rooms. We strive to accommodate all requests to the best of our ability, and can assure you our colleagues worked to fulfill your request as much as possible. Your additional feedback will serve as an essential tool for our ongoing improvement. We're looking forward to welcoming you back in the future.

10/10 Excellent

Linda, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the perfect rating, Linda!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Springhill Suites Arundel Mills BWI Airport.

10/10 Excellent

Brinkley, Laurel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Brinkley, it's great to see you had a stellar experience at Springhill Suites Arundel Mills BWI Airport. We always strive to provide an enjoyable stay for our guests and it's rewarding when we achieve that. We're looking forward to your next visit!

8/10 Good

TJ

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Jan 13, 2024
TJ, thank you for taking the time to rate your stay at the Springhill Suites Arundel Mills BWI Airport. We appreciate your feedback and are pleased to see that you had a positive experience. Your satisfaction is our top priority and we hope to welcome you back in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Traveled with group
The Staff was so courteous!!
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Patricia, it's delightful to hear you found our team members at Springhill Suites Arundel Mills BWI Airport to be so respectful. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 Good

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Lisa, thank you for choosing Springhill Suites Arundel Mills BWI Airport for your stay. We're delighted that your experience was excellent. We look forward to providing the same high standards during your next visit.

10/10 Excellent

walter, balto.

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay hrre again
Nice suites..a little noisey in the mor
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Herman

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

AnnMarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bad and the Good.
Your hotel name sounded like u were near the airport—not even close. I had to get a cab both ways. No stars. Very misleading. The staff, however, were excellent. 5 stars.
Stayed 1 night in Dec 2023

10/10 Excellent

Bertha

Liked: Amenities
Stayed 1 night in Nov 2023

10/10 Excellent

GILBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Easy access. Very welcoming staff. Specially the Mgr. very helpful on local activities.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Trip was good, hotel was just what we needed space wise. We used the pool our first night. Breakfast was better than most free breakfasts at other hotels.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Holly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good location to the airport but they need a better sign to direct to their parking lot. Also the bed and pillows were terrible
Stayed 1 night in Dec 2023

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet area of a busy part of town. Suites are nice separate sitting area with little kitchenette. Tv rotates so can see it while in bedroom as well. Arundel Mills Mall huge many many stores and multiple restaurants 5 minute drive or 20 minute walk.
Stayed 1 night in Dec 2023

10/10 Excellent

Latoya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, right across from the mall and a great shopping plaza.
Stayed 1 night in Nov 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Woodrow

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Woke up and cut the light on to see roaches on the night stand. Staff only said we will take care of it.
Stayed 1 night in Nov 2023

10/10 Excellent

Amber, Baltimore

Liked: Cleanliness
Stayed 2 nights in Oct 2023

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The room was not clean
Stayed 2 nights in Oct 2023