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Reviews of The Hotel at Arundel Preserve

3.5 out of 5
The Hotel at Arundel Preserve
7795 Arundel Mills Blvd, Hanover, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 822 out of 1089 reviews" "
Rating 8 - Good. 166 out of 1089 reviews" "
Rating 6 - Okay. 55 out of 1089 reviews" "
Rating 4 - Poor. 24 out of 1089 reviews" "
Rating 2 - Terrible. 22 out of 1089 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alhaji

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is accessible and closer to the airport and shopping center.
Stayed 1 night in Apr 2024
Response from MG on Apr 19, 2024
Thank you for taking the time to review our hotel. Looking forward to seeing you soon

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from MG on Apr 19, 2024
Thank you for taking the time to review our hotel, looking forward to seeing you soon

10/10 Excellent

Janece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on Apr 19, 2024
Thank you for taking the time to review our Hotel. Looking forward to seeing you soon

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024
Response from MG on Apr 17, 2024
Thank you so much for your kind review .I appreciate your feedback and looking forward to seeing you soon

8/10 Good

MICHAEL RENE

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat hotel but check in was a problem.
Stayed 2 nights in Apr 2024
Response from MG on Apr 18, 2024
Thank you so much for taking the time to review our hotel, Looking forward to seeing you soon

8/10 Good

Vernette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed my Birthday stay Thanx…
Stayed 3 nights in Feb 2024
Response from MG on Apr 15, 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Rasheida, Palm Bay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier !
Stayed 2 nights in Apr 2024
Response from MG on Apr 16, 2024
Thank you for taking the time to complete the hotel review.Looking forward to seeing you soon

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on Apr 15, 2024
Thank you for taking the time to review our hotel We genuinely care about your experience with us, and we'd really appreciate your feedback —

10/10 Excellent

Tiara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, would definitely come back. Clean, quiet, and refreshing
Stayed 1 night in Apr 2024
Response from MG on Apr 15, 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from MG on Apr 15, 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Santos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel, was great. The property was clean and parking was convenient. The rooms are well laid out with convenient amenities available to you. The restaurants are convenient, tasty, and a great value. All of the staff we made contact with were friendly and attentive.
Stayed 8 nights in Apr 2024
Response from MG on Apr 15, 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from MG on Apr 15, 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Wyonella, Baltimore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are so comfy, the staff was very polite and accommodating. The choice of two restaurants was awesome. I ate at the Grillefire and the short ribs ravioli was amazing. I can’t wait to go back.
Stayed 2 nights in Apr 2024
Response from MG on Apr 10, 2024
Thank you so much for taking the time to review our hotel ,Looking forward to seeing you soon

10/10 Excellent

Dione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 1 night in Apr 2024
Response from Mervatg on Apr 7, 2024
Thank you for taking the time to review our hotel ,Looking forward to seeing you soon

10/10 Excellent

Octavia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe. Near a lot of attractions
Stayed 1 night in Apr 2024
Response from Mervatg on Apr 7, 2024
Thank you for taking the time to review our hotel, Looking forward to seeing you soon

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on Apr 5, 2024
Thank you for taking the time to review our hotel, Looking forward to seeing you soon

10/10 Excellent

Janece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mervatg on Apr 5, 2024
Thank you so much appreciate your kind review

10/10 Excellent

Broc, baltimore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Really nice place to stay and get away. Great room design and cleanliness.
Stayed 1 night in Mar 2024
Response from MG on Apr 2, 2024
Thank you for your kind review. Looking forward to seeing you soon

6/10 Okay

TOYA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property allows pets. So I was next door to a dog that barked all weekend. It’s a very nice hotel but my stay wasn’t the best due to the barking dog.
Stayed 3 nights in Mar 2024
Response from MG on Apr 2, 2024
Appreciate your feedback ,

8/10 Good

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MG on Apr 2, 2024
Thank you for taking the time to review our property. Looking forward to seeing you soon

10/10 Excellent

Donica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. I planned a bday surprise for my fiancée and he loved every part of it. So quiet and peaceful
Stayed 1 night in Mar 2024
Response from MG on Mar 31, 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel and restaurant was very clean , the people were very nice , The front desk lady was very nice and understandable about me checking in early . I really loved our room it was very spacious , clean and quiet … i loved everything about hotel i will be returning .
Stayed 1 night in Mar 2024
Response from MG on Mar 31, 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

LaTwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is good
Stayed 2 nights in Mar 2024
Response from MG on Mar 31, 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Erin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, and I will definitely be staying here again. The hotel was very clean, it was very close to the Arundel Mills mall and the casino. There was excellent restaurant options in the lobby and right across the parking lot. We ate at both restaurants in the lobby while we were there and both had delicious food. There was a bagel/coffee shop across the parking lot we grabbed breakfast at and that was really good and convenient. Every staff member I encountered was extremely helpful and friendly.
Stayed 1 night in Mar 2024
Response from MG on Mar 31, 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Marcie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service parking.
Stayed 1 night in Mar 2024
Response from MG on Mar 31, 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay. Will book again. Exceptional customer service.
Stayed 2 nights in Mar 2024
Response from MG on Mar 31, 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Dawn, Derby

Liked: Cleanliness, staff & service, amenities
I have stayed a few times and like it
Stayed 1 night in Feb 2024
Response from MG on Mar 27, 2024
Appreciate your review, Looking forward to seeing you soon

8/10 Good

Shanita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, tv a little smaller than expected and shower head was too high for a short person such as me to reach.
Stayed 2 nights in Mar 2024
Response from MG on Mar 27, 2024
Thank you for taking the time to review our property ,Looking forward to seeing you soon

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MG on Mar 27, 2024
Appreciate your review, Looking forward to seeing you soon

10/10 Excellent

Anticius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and food from grill fire was excellent.
Stayed 1 night in Mar 2024
Response from MG on Mar 27, 2024
Appreciate your review, Looking forward to seeing you soon

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite hotels to stay at when we just want to get away.
Stayed 1 night in Mar 2024
Response from MG on Mar 27, 2024
Appreciate your review, Looking forward to seeing you soon

10/10 Excellent

Gabriele N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. The two restaurants are excellent. The beds were comfortable and the service was great.
Stayed 2 nights in Mar 2024
Response from MG on Mar 24, 2024
Thank you for sharing our review, looking forward to seeing you soon.

8/10 Good

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place
Stayed 1 night in Mar 2024
Response from MG on Mar 24, 2024
Thank you for sharing our review, looking forward to seeing you soon.

10/10 Excellent

CHERYL

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking and great restaurant
Stayed 1 night in Mar 2024
Response from MG on Mar 24, 2024
Thank you for sharing our review, looking forward to seeing you soon.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good overall but pillows can be a little more soft to the neck and face. But overall it was a good stay overall
Stayed 1 night in Mar 2024
Response from MG on Mar 24, 2024
Thank you for sharing our review, looking forward to seeing you soon.

10/10 Excellent

Shena

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit this property every year and it only gets better. I love this hotel
Stayed 2 nights in Mar 2024
Response from MG on Mar 24, 2024
Thank you for sharing our review, looking forward to seeing you soon.

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MG on Apr 15, 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from MG on Mar 18, 2024
Thank you so much for taking the time to review our hotel, Looking forward to seeing you soon

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it here definitely coming again
Stayed 1 night in Mar 2024
Response from MG on Mar 18, 2024
Thank you so much for taking the time to review our hotel, Looking forward to seeing you soon

10/10 Excellent

Cindi

Stayed 1 night in Mar 2024
Response from Mervatg on Apr 5, 2024
Thank you so much appreciate your kind review

10/10 Excellent

deon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.
Stayed 2 nights in Mar 2024
Response from MG on Mar 14, 2024
Thank you for giving us the opportunity to be of service to you by selecting The Hotel At Arundel Preserve.

4/10 Poor

David

Stayed 1 night in Mar 2024
Response from Mervatg on Apr 5, 2024
Thank you for taking the time to review our property

8/10 Good

James, Alexandria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but the hotel is very nice. The shower pressure was amazing, one of the best I’ve experienced in all my hotel stays. Loved the rain shower head! It is conveniently located to BWI Airport, and there’s 2 restaurants in the hotel. Although we didn’t eat there they were pretty crowded so maybe the food is good. Overall I enjoyed my stay but the 11am check out time was way too early.
Stayed 1 night in Mar 2024
Response from Mervatg on Mar 13, 2024
Appreciate your feedback, Looking forward to seeing you soon

10/10 Excellent

Keyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 2 nights in Mar 2024
Response from MG on Mar 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, looking forward to seeing you soon

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from MG on Mar 29, 2024
Thank you for your kind response. looking forward to seeing you soon

10/10 Excellent

Shawnte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mervatg on Mar 13, 2024
Appreciate your feedback, Looking forward to seeing you soon

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Mervatg on Mar 13, 2024
Appreciate your feedback, Looking forward to seeing you soon

10/10 Excellent

Shaune

Stayed 1 night in Feb 2024
Response from Mervatg on Mar 13, 2024
Appreciate your feedback, Looking forward to seeing you soon

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely staying at this property again.
Stayed 2 nights in Mar 2024
Response from Mervatg on Mar 13, 2024
Appreciate your feedback, looking forward to seeing you soon.

10/10 Excellent

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing will stay again loved everything about it
Stayed 2 nights in Mar 2024
Response from Mervatg on Mar 3, 2024
Thank you so much for sharing your experience. Looking forward to seeing you soon