Thank you for sharing your feedback regarding your recent experience at our hotel. We sincerely apologize for the inconvenience and frustration you encountered when trying to check out at 3am.Your experience is certainly not reflective of the high level of service we aim to provide to all our guests, regardless of the time of day. We deeply regret that our front desk was not staffed as it should have been, and we apologize for any inconvenience this caused you.Rest assured, we take your feedback seriously, and we will be addressing this issue with our team to ensure that appropriate measures are taken to prevent such occurrences in the future. We understand the importance of having dedicated staff available to assist our guests at all times, and we will reinforce our procedures to ensure that our front desk is adequately staffed during all hours of the day and night.We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out to us directly.

Thank you for taking the time to share your feedback with us regarding your recent stay. We are delighted to hear that you found our staff friendly and your room clean. Your comments regarding the condition of our property are duly noted, and we appreciate your suggestion for potential improvements.Regarding the transportation to the airport, we apologize for any inconvenience caused by the limited shuttle hours. We understand the importance of clear communication and strive to provide accurate information on our website and third-party sites. We would like to clarify that our shuttle times are indeed listed on our website as well as on various third-party booking platforms. However, we regret if this information was not easily accessible or if there was any confusion regarding its availability.Your feedback is invaluable to us, and we will continue to review and enhance our communication to ensure that future guests are well-informed about our shuttle service hours.We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless experience in the future.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out to us directly.

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that we were able to meet your expectations.Your satisfaction is our top priority, and we are thrilled to know that you found everything to your liking during your time with us.We truly appreciate your kind words and the perfect score you have given us. It serves as a great source of motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back in the future and providing you with another memorable stay.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and that we were able to meet your expectations.Your satisfaction is our top priority, and we are thrilled to know that you found everything to your liking during your time with us.We truly appreciate your kind words and the perfect score you have given us. It serves as a great source of motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back in the future and providing you with another memorable stay.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

Hi Stephen, Thank you so much for your response! We are sorry to hear your stay was not as delightful as it should have been. Currently, the property is scheduled for renovations soon. Do not hesitate to let us know if you have any more questions or concerns. Thanks again!

Hi Robert, Thank you for your response and for being a guest at our property. Best regards!

Hello Saleem, It is unfortunate you had to go through this experience; however, despite being a prepaid reservation, all guests must leave a 100 hold for their stay. We are sorry for any inconvenience this caused.

Hi Rhontae, Thank you for your response and we are glad to see Sonesta Simply Suites was able to meet your expectations. Thanks again and best regards!

Hi Amy, Thank you for your response and for being a guest at our property. It is unfortunate your experience was subpar and these issues are currently being addressed with management and our maintenance staff. Thanks again and best regards!

Hi Leticia, It is good to see your experience was good for the most part. Your feedback will let us know what to improve in the future. Thanks and we hope to see you again soon!

Hi Tiarra, Thank you so much for your response. We are glad to see you enjoyed your stay with us and hope to see you soon. Best regards!

Hello, Thank you so much for your response. We are elated to see our staff could be of service. Thanks again for being a guest at our hotel and best regards!

Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

Hi Giovanni, Thank you so much for your response and for choosing Sonesta Simply Suites. It is unfortunate our rooms were not up to standards. Please keep in mind, our property is currently scheduled for a renovation, as we always strive to improve our facilities for our guests to enjoy. Let us know if you have any questions or concerns and thanks again!

Thank you for choosing Sonesta Simply Suites BWI for your recent stay! We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We appreciate your positive feedback and hope to welcome you back soon for another exceptional experience. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.Looking forward to your next visit!

Hello Raymond, Thank you for your kind words. We appreciate your response and are glad you had a wonderful experience. We hope to see you again real soon, best regards!

Hello Adesola, We're sorry to hear our hotel was not up to your expectations. We do clean rooms every seven days on account our house keeping staff are attuned to a set schedule for every guest in addition to cleaning checked out rooms. It is unfortunate you had to go through this experience but we are working on making better experiences for our guests. Let us know if you have any more questions or concerns.

Hi Riedasiel, Thank you for being a guest at Sonesta Simply Suites. It is unfortunate your experience was not the best at our hotel. It would be most appreciated if you could let us know how we can make our guests' stay better or where there is room for improvement. Thanks again!

Hi Jarrod, We are so sorry for this inconvenience. Yes, our shuttle times are Monday through Friday from 7am to 3 pm. Afterwards, we can only uber guests using our personal uber account to and from the airport until 11pm. Unfortunately, we could not reimburse you because your reservation was made through Expedia. This problem has been addressed with management, Thank you for pointing this out, best regards.

Hello Merrellayana, We are so glad to hear we were able to accommodate you appropriately. Here at Sonesta we continuously strive to cater to our guests' needs, so thank you for your feedback and we hope to see you again soon!

Hi Russi, Thank you so much for your feedback and for being a guest at our hotel. It's good to see we were able to suit your needs and hope to see you again real soon. Best regards!

Hi Anshu, It is unfortunate we were not able to provide the most adequate facilities for you. We are currently scheduled to have our property renovated soon. Also, our staff try their best to enforce our no-smoking policy on the premises. Our sincerest apologies, let us know if you have any more questions or concerns and thank you.

Hello Solomon, Thank you for your kind words. It is good to see you had a good experience at Sonesta Simply Suites and hope to see you again soon. Best regards!

Hi Andrew, Thank you for your reponse and for being a guest at Sonesta Simply Suites. Your feedback is appreicated so that we know what to improve in the future so we can make your review a 5 out of 5. Again, thank you and best regards!

Hi Shaimaa, Thank you so much for your response. We are happy to see you enjoyed your experience at Sonesta Simply Suites. We hope to see you again real soon, best regards!

Hi Antonio,We're very sorry our property was not up to your expectations. Unfortunately, we do not have room service since we do not have a kitchen nor do we serve breakfast or dinner. Best regards!

Hello Lorraine, It is unfortunate to see you have to go through this experience. In regards to the hold on your card, it is not a deposit, but an incidental hold that is not charged. These holds usually take 7-10 business days to return to your card, more so if you used a Cash App or Chime card. If you have any remaining issues or concerns you can contact our property at (410) 850-9214.

Hi Aniyah, I'm sorry our property did not meet your expectations. Rest assured, your feedback will help us know what to improve on in the future as all our staff are dedicated to improving our guests' experiences.

Hi Karolina, Thank you for your feedback, this will help us learn what to improve on in the future. We are constantly trying to improve our services and amenities for our guests to enjoy.

Hi Tayla, Thank you so much for your response! We are sorry our property did not match your expectations. We are currently scheduled for a renovation and are working on improving our guestrooms. If you have any questions let us know.

Thank you so much for taking the time to share your thoughts with us! We really appreciate it. Your feedback will be shared with our team, and we'll do everything we can to make sure you have an even better experience next time you visit. Can't wait to see you again soon!

Michelle, We are thrilled to see you enjoyed your time with us. Thank you for taking time to leave a rating. We hope to see you again in the future!

Hi Curtis, Thank you for your review. We're glad you enjoyed your stay with us! We hope to see you again soon and best regards!

Henoldo, Thank you for taking time to leave a review! We hope to see you again in the future!

Kirsten, We are thrilled to see you enjoyed your stay with us. Thank you for leaving a review. We hope to see you again in the future!

Onika, We are pleased to see you enjoyed your stay with us! We hope to see you again in the future. Thank you for leaving a rating.

Thank you for taking the time to leave us a review. We appreciate it and hope to see you again soon!

Thank you for taking the time to leave an honest review. We apologize that your experience during your visit was not positive. We will share your feedback with our team so that we can improve for future guest.

Hello Amirah, Thank you for your review. We wish we could have met all of your needs fully. Sonesta Simply Suites is always striving to improve its services and amenities.

Thank you for your fantastic rating! We look forward to your next visit :)

Thank you so much for giving us 5 out of 5! We appreciate your feedback!!

We just wanted to say a big thank you for taking the time to give us a review. Your feedback means the world to us. We hope to have the opportunity to welcome you back again soon!

Helen, We are thrilled to see you enjoyed your stay with us! Thank you for leaving a review. We hope to see you again in the future.

Thank you so much for taking time to give us a review! We hope to see you again.

We appreciate you taking the time to share your feedback with us. Your review helps us understand what we're doing well and where we can improve. We look forward to the opportunity to serve you again in the future.

Thank you for sharing your valuable feedback with us! Your review has been extremely helpful in identifying the issue with the bathroom tile. We have already taken action and forwarded this information to our dedicated maintenance department to ensure that this issue is resolved promptly. We are committed to providing you with the best experience possible and appreciate your continued support.