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Property condition and staff professionalism below industry standards in every aspect.
Gus
Stayed 2 nights in Apr 2024
6/10 Okay
Taylor
Business traveler
Apr 15, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
For what I paid I definitely got what I paid for. $127 discount rate. Room is dusty, phones are sticky. I thought Doubletree was at the level of Aloft but this one is dirty. Linens and bed were okay, but overall just okay. This property feels like a bargain motor hotel not a $100 a night property.
Taylor
Stayed 1 night in Apr 2024
4/10 Poor
Anikka, Oceanside
Apr 14, 2024
Disliked: Property conditions & facilities
Hallway baseboards were visibly crumbling and detaching from walls. I was on 4th floor with no working ice machine. 5th floor had no working ice machine. 3rd floor was the only working machine. Toilet backed up after only one (#1) use. Staff was courteous and maintenance did respond adequately.
Staff was fantastic! I was having a rough day of travel, and I appreciated the kindness from the front desk staff and especially from the hotel bartender! She was absolutely lovely; made a great drink, stayed calm and steady on a busy night, and treated every customer with genuine personability and kindness.
Toilet in the room took 3 tries to flush, rust around sink fixtures, tub drain clogged, discolored lighting fixture in bathroom, stains present on interior bathroom door, dust on tables, oil stain on comforter and ice machines on floor 5 & 4 broken.
Overall, stay was ok but will never book again
Tiffany
Stayed 2 nights in Feb 2024
2/10 Terrible
Sarvottam K
Traveled with family
Feb 26, 2024
Disliked: Staff & service, amenities
The electric outlets in the room are not working. There was no phone number to connect front desk from the room. I am totally disappointed.
Staff were kind but rooms smelled like smoke.
Shower had hair in the drain. Sheets had stains.
Erin
Stayed 1 night in Jan 2024
10/10 Excellent
Marcia
Feb 6, 2024
Marcia
Stayed 1 night in Jan 2024
10/10 Excellent
Chris
Feb 4, 2024
Liked: Property conditions & facilities
Chris
Stayed 1 night in Feb 2024
6/10 Okay
Alexa
Feb 2, 2024
Disliked: Staff & service
The room we had instantly smelt like mildew upon entering. We were supposed to have a king bed and were told they did not have any even though it was booked as a king bed (no biggie). After trying to figure out how to turn the heat on we realized it was Broken. An engineer was sent up (who was very nice) and offered us another room in tower B.. at this point we were already situated for bed and didn’t want to move everything across the building at midnight.
Overall, I was surprised by this doubletree as I’ve stayed at many.