Ratings based on 164 Verified Reviews

3.3 out of 5
52% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from atlanta, ga

Would not recommend

Posted Oct 14, 2017
The front desk staff was nice and accommodating...housekeeping staff nonexistent (never cleaned our room)...overall feel of the hotel was sketchy. We moved to a different hotel after day 2 of a 4 night stay.
Comment from Hotel Management
Oct 16, 2017 by Hotel Management, Hotel Management
Michelle, thank you for taking the time to share your feedback. We apologize for the less than expected stay you had and for the inconveniences you encountered while here. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. However, we are sorry this wasn't informed to you at the time of check-in. We hope to have the opportunity to host you again so that we can make it up to you. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Glen Burnie, MD

Hotel Review

Posted Oct 12, 2017
I had issues reaching the front desk. I called three separate times and no one answered. The room itself was decent but it smelled. The hotel itself also smelled. Also did not enjoy the fact that I and my boyfriend got abruptly woken up by the fire alarms going off at 730 in the morning, which somewhat appeared to be a regular occurrence. I would not recommend this hotel to anyone else. It was fine for a quick one night stay but nothing more than that.
Comment from Hotel Management
Oct 14, 2017 by Hotel Management , Hotel Management
Kaleigh, thanks for the feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Will never stay again. One of the dirties hotels

Posted Oct 9, 2017
Will never stay again. One of the dirties hotels I've ever been in. It wasn't blood stains on the carpet bad...but it wasn't far off. I was honestly uncomfortable staying here and considered just getting another hotel.
Comment from Hotel Management
Oct 12, 2017 by Hotel Management, Hotel Management
We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Please choose us again so that we can provide you with a much better visit on a future date. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Worst hotel I've ever been

Posted Sep 17, 2017
Noise, weird smells, people screaming at each other at night and angry customers at the reception.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Fast check in nice people convenient location. Will stay again and recommend to friends
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to read our courteous associates and convenient location met all of your expectations for a great stay. We appreciate your recommendation and look forward to your return visit soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Bern, NC

Posted Sep 11, 2017
Nice hotel, reasonably priced, great staff. I very much enjoyed my short stay at this hotel, and would recommend it to all.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Stephane, thank you for sharing your experience at Extended Stay America. We are thrilled to see you loved the service provided by our courteous associates and found us to be a great value in the area. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 18, 2017
After arrival we checked the beds for bed bugs. We found a bed bug in one bed. There were hair on the bed sheets. We were not sure if the bed sheet were changed. Kitchen floor was dirty. A stuff gave us another room. In this room, again, there were some hair on the bed sheets. Across the street from the hotel there is a bar (restaurant?) which was quite noisy late at night with people partying outside and running their vehicles loud.
Comment from Hotel Management
Aug 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
5 out of 5
by ki

Posted Jul 8, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
We are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America - Baltimore - Glen Burnie Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Straight forward, clean and easy to get to.

Posted Jul 6, 2017
Pleasant enough stay at a standard hotel. Staff were friendly and helpful. Rooms were clean and comfortable. Be aware that there is a sports club right next door that seems to be popular enough to effect parking, but there is enough parking nearby even with that.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Ric, thank you for being our guest at Extended Stay America - Baltimore - Glen Burnie. We are pleased to read you enjoyed your time with us and were impressed with our courteous associates and your well-appointed room. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
by Glenn

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Glenn, thank you for being our guest at Extended Stay America - Baltimore - Glen Burnie. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager