Ratings based on 160 Verified Reviews

3.3 out of 5
56% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Worst hotel I've ever been

Posted Sep 17, 2017
Noise, weird smells, people screaming at each other at night and angry customers at the reception.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2017
Fast check in nice people convenient location. Will stay again and recommend to friends
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to read our courteous associates and convenient location met all of your expectations for a great stay. We appreciate your recommendation and look forward to your return visit soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Bern, NC

Posted Sep 11, 2017
Nice hotel, reasonably priced, great staff. I very much enjoyed my short stay at this hotel, and would recommend it to all.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Stephane, thank you for sharing your experience at Extended Stay America. We are thrilled to see you loved the service provided by our courteous associates and found us to be a great value in the area. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Aug 18, 2017
After arrival we checked the beds for bed bugs. We found a bed bug in one bed. There were hair on the bed sheets. We were not sure if the bed sheet were changed. Kitchen floor was dirty. A stuff gave us another room. In this room, again, there were some hair on the bed sheets. Across the street from the hotel there is a bar (restaurant?) which was quite noisy late at night with people partying outside and running their vehicles loud.
Comment from Hotel Management
Aug 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Straight forward, clean and easy to get to.

Posted Jul 6, 2017
Pleasant enough stay at a standard hotel. Staff were friendly and helpful. Rooms were clean and comfortable. Be aware that there is a sports club right next door that seems to be popular enough to effect parking, but there is enough parking nearby even with that.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Ric, thank you for being our guest at Extended Stay America - Baltimore - Glen Burnie. We are pleased to read you enjoyed your time with us and were impressed with our courteous associates and your well-appointed room. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
by Glenn

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Glenn, thank you for being our guest at Extended Stay America - Baltimore - Glen Burnie. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by Gwendolyn

Posted Jun 11, 2017 on Hotels
Bed was clean,but floors were dirty. The property had poorly monitored property. There was violence,a woman was dragged out by her boyfriend. There was a old gray haired flasher, and no creamer because it was smashed by customer. The bed have me back pains, and I'm handy cap. The location was great! I would has ask for another room but they were sold out.
Comment from Hotel Management
Jun 12, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
3 out of 5
by Douglas

Posted Jun 6, 2017 on Hotels
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
Douglas, thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
2 out of 5
by A verified traveler from CT

Never again!

Posted Jun 6, 2017
Pros: Nothing
Cons: Everything
Rooms smelled musty and families were virtually living there. Wouldn't advise it for the overnight or weekend traveler.
Comment from Hotel Management
Jun 10, 2017 by General Manager, Hotel Management
Sid, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager