Ratings based on 1,253 Verified Reviews

4.0 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Clean and well maintained

Posted Oct 10, 2017
Clean, large room. Facilities are well maintained. Good breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice updated hotel with friendly staff

Posted Oct 4, 2017
Pros: Reasonable rates for a nice, quiet, comfortable room. Room had refrigerator and microwav. Updated and well taken care of.
Cons: The pool was cloudy. One day I went down for breakfast 20 minutes before they were supposed to stop serving and the breakfast area was already closed.
Friendly and helpful staff with every interaction. Hotel very clean overall and the cost for the room was very reasonable also. I would happily stay here again.
Comment from Hotel Management
Oct 4, 2017 by Roxanne R, Hotel Management
Dear Luke, Thank you so much for writing the "Very nice updated hotel with friendly staff" review. We appreciate your feedback and look forward to welcoming you back on your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago Il

Nice hotel close to my daughter's house.

Posted Sep 28, 2017
Clean Hotel Friendly staff Continental breakfast
Comment from Hotel Management
Sep 29, 2017 by Rivera R, Hotel Management
Dear Lance, We are so happy to hear your stay was a positive experience. Thank you so much for mentioning our friendly staff and clean hotel. We hope you will stay with us again.
2 out of 5
by A verified traveler

Posted Sep 23, 2017
Pros: Close to airport
Cons: Fumigate the rooms.
Bug crawling across bed.sheets were scratchy. Felt like bugs in bed. Could not sleep.
Comment from Hotel Management
Sep 25, 2017 by Roxanne Rivera, Hotel Management
Dear guest, Please accept our sincere apology for what you experienced. We take comments like yours very serious and would like to discuss further. Please contact me regarding this.
5 out of 5
Recommended
for Everyone
by A verified traveler

I'd stay here again.

Posted Sep 18, 2017
Pros: Clean, convenient and comfortable - and pretty quiet too. Airport and train shuttle access was great.
Cons: I loved that the window opened but you may want to put in a safety screen in case kids stay, etc. A ride to Inner Harbor or Convention area?
Location: Convention related this trip.
It's great to have a prompt shuttle from airport with a friendly shuttle driver. The room was nice and clean with comfortable beds. The AC was quiet (modern) and the coffee with breakfast was also great. Front desk people were friendly and helpful. Nice place to stay.
Comment from Hotel Management
Sep 19, 2017 by Roxanne R, Hotel Management
We are so happy to hear you enjoyed your stay. Thank you so much for mentioning our clean rooms and amenities. We look forward on welcoming you back on your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Excellent customer service

Posted Sep 17, 2017
The best staff I have ever had at any hotel I've stayed. Very friendly and very helpful.
Comment from Hotel Management
Sep 18, 2017 by Roxanne R, Hotel Management
Thank you so much for taking the time to write the "Excellent Customer Service" review and for rating us 5 out of 5. We appreciate your kind words and hope you will stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice hotel near from airport.

Posted Sep 17, 2017
Pros: Everything was good !
Cons: Nothing !
Location: Good location near by airport
I was staying for 4days. I .attanded to Expo of Baltimore convention center from hotel. Even hotel was near by airport, but not so bad to driving to there. I had a good memory to stay this hotel. Thank you
Comment from Hotel Management
Sep 18, 2017 by Roxanne R, Hotel Management
We are happy to hear you enjoyed your stay. We hope to see you for next year's Expo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Everything was great!!

Posted Sep 14, 2017
Abgreat experience, impecable hitel and staf very professional. Shutle service free to the airport.
Comment from Hotel Management
Sep 16, 2017 by Roxanne R, Hotel Management
Thank you so much for the great review and rating. We appreciate your kind words and hope you will stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel accommodations

Posted Sep 12, 2017
The hotel employees were courteous and helpful in their responses to questions. Complimentary breakfast appealing and appetizing. Rooms and bathroom refreshingly clean and spacious. Thank you Holliday Inn for a pleasant stay.
Comment from Hotel Management
Sep 12, 2017 by Roxanne R., Hotel Management
We are so happy to hear you had a pleasant stay. We appreciate you mentioning our courteous employees and rooms refreshingly clean. We look forward to welcoming you back on your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Nice hotel only had a standing shower in my room no tub.
Comment from Hotel Management
Sep 12, 2017 by Roxanne R, Hotel Management
Hello, We appreciate you for mentioning "Nice Hotel". If you prefer a tub our queen/queen rooms are equipped with a tub. Thank you for staying with us.