Property amenity

Reviews of The Westin Baltimore Washington Airport - BWI

4 out of 5
The Westin Baltimore Washington Airport - BWI
1110 Old Elkridge Landing Rd, Linthicum Heights, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, great view!
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and bed is super comfortable.
Stayed 3 nights in Jan 2024
Response from Property Management on Mar 25, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

6/10 Okay

Lia

Liked: Cleanliness
I picked this hotel for it's proximity to the airport. It is about ~7-10 minutes from the airport without traffic. Shuttle runs 24 hours on the half hour. The hotel really needs to address the strong mildew/mold problem coming from the pool. Before the front desk agent even notified me that the pool would be closed, the smell hit me in the face upon entering. It also made me feel nauseous while working out. The location is secluded away from any walkable restaurants or stores so you are subject to the price gouging of sundries. Bring your own food, or try the restaurant. The restaurant did not take cash during my stay. Room seemed tidy, but not the cleanest, I did not feel as if my bedding was fresh.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your honest feedback with us Lia. We are saddened to hear that we missed the mark on your recent stay. We sincerely apologize for the issues you encountered with our pool area. This is certainly not the experience we want our guests to have and we can assure you that we'll be addressing your concerns immediately with our team. We hope you feel able to visit again so that we can restore your faith in The Westin Baltimore Washington Airport.

10/10 Excellent

Raina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional, knowledgeable,and friendly
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

6/10 Okay

Zahra

Traveled with partner
Disliked: Amenities
Location is convenient to airport. Staff was rude and dismissive. Parking location is inconvenient to hotel entrance.
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

6/10 Okay

Timothy

Disliked: Cleanliness, staff & service
Very slack on getting room cleaned
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 11, 2024
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 Excellent

Gregory

Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Raven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, friendly staff, quick and efficient check in and check out process. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Thank you for sharing your positive experience with us and with your fellow travelers Raven! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

April, Baltimore

Traveled with family and small children
Liked: Cleanliness, staff & service
Getting to the hotel was tricky. It’s tucked away. But once you figure it out, location is actually pretty decent, close to a lot of things. You need a car though. The walk from the hotel to food places is not one that I would consider safe because of the car traffic patterns. Rooms were clean, quiet. Housekeeping staff is wonderful. Netflix/YouTube apps didn’t work. We chose the hotel because we like Westin’s beds and it had a pool and hot tub. When we checked in, we were told that the pool and hot tub were closed and apparently had been closed for a month. There was nothing on the hotel’s website to state that, and we had checked before booking. But the front desk agent insisted it’s announced on the site. Couldn’t find it though when I asked to be shown where in the site it’s listed. Basically, the front desk lied and got caught in it. New cook in restaurant, and food was flavorless (service was excellent). Hopefully, will improve with time. sundries store had decent selection, very high prices for alcohol, and it does need to be cleaned. My kid picked up a butterfinger that was furry from all the dust on it. I don’t want to know how long that had been there. Gave it to the front desk for disposal, but it threw everything else on the shelves into question.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thank you for taking the time to share your feedback April. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience guests have come to expect. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

6/10 Okay

kairee

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
disappointed that this was a 4 star hotel, I’ve had a better time at ‘3 star’ places. there were no robes, the indoor pool was down, breakfast wasn’t included, room service options were lackluster (only chips or champagne) you have to pay quite a bit for parking everyday. just a meh stay, ill stick with my other hotels.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for taking the time to share your feedback Kairee. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

4/10 Poor

Marisia

Liked: Cleanliness
Disliked: Amenities
Pool was closed for maintenance which main reason for stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for your review Marisia. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 Good

Ferid

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

2/10 Terrible

Darren

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 16, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay would definitely recommend
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason check me in, very helpful, awesome person. Have stayed here before and will stay again.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Alicia

Stayed 1 night in Feb 2024
Response from Property Management on Mar 25, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Nancie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful comfortable amenity-filled great hotel, decor and room details and restaurant all excellent. Front desk staff: Superb! Greeted me, helped me, fast and most warmly and graciously. Gave full attention, listened, radiated 'Welcome, we are glad you are here!". Called down with question about the room, a lamp with a hard-to-find switch; another fine guest services person talked me through it and made it funny and another positive connection. And now my cool lamp is on. good to be here.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as warm and welcoming service. It would be an honor to welcome you back again in the future!

10/10 Excellent

Astasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Property Management on Mar 25, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

Dixie, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Membership required for WiFi. High priced restaurant items.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Aasima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

4/10 Poor

Kendra

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here during the recent storm as my flight was canceled. Great hotel. However the restaurant was not prepared for the storm. Couldn’t get a table, service or food to go. Even if you’re short staffed, don’t ignore me as I waited for 15 minutes.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Senitiki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

DAMON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love them
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

LADANA K

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

BRUCE

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Wijdan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Rosa

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Zoe

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

takishia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to BWI, Maryland live casino, Arundel Mills only 10 minutes. Quiet hotel with easy check in
Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Good

Jolanta

Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

4/10 Poor

Affan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Around 10 pm at night someone tried opening the door which startled us. Staff was able to check and no issues but the door in our room looked unsecure. You could see the light coming in from the hallway between the door and wood frame. The wallpaper in the bathroom was peeling off, makes me think if we book a low priced room via Expedia we will most likely get the room that is in poor condition.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
We would like to express our apologies that you had a negative experience at our hotel. Our top priority is the well-being of our guests and that they feel safe and cared for when staying at our hotel. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Deborah, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room needed a microwave, but other than that very very nice
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

8/10 Good

Luanne

Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Patricia

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Renay

Traveled with family
Liked: Staff & service
The staff was nice the room was clean plus I bleach everything before I stay anyway
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Tikwan

Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 Okay

david

Traveled with family
Liked: Cleanliness, property conditions & facilities
Dissappointed
Noisy rooms. Hear next door guests easily. Also charge 6.00 for coffee
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

10/10 Excellent

Tina

Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very smooth and easy.
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Tia

Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.