Ratings based on 499 Verified Reviews

3.5 out of 5
80% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from singapore

Posted Apr 1, 2018
Value for money. Hotel need some upgradeing. Towels need to change as most it r tore or old.
4 out of 5
Recommended
for Families
by A verified traveler from Singapore

Nice hotel very close to the beach

Posted Mar 18, 2018
Pros: Friendly staff, close to beach, Waterpark
Cons: Sheltered carpark.. The weather can get very hot.
Location: Ostrich farm, Fruit farm, Crocodile farm.
Nice hotel. Walking distance to the beach. Staff were friendly and helpful. 2bedroom apartment was clean and well kept. The water park was small but had enough things for my 10 year old to enjoy. Breakfast was ok.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangi, Selangor

Nice hotel close to the beach.

Posted Feb 19, 2018
Pros: Room.
Great experience. Pleasant hotel rooms. Nice and wonderful stays.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2018
Great hotel, day trip and transportation can book from the reception. This hotel is very happening, they have events at night.
4 out of 5
Recommended
for Everyone
by A verified traveler from kuala lumpur

Posted Jan 18, 2018
Quite relaxing and the food is quite satisfactory
3 out of 5
Recommended
for Families
by A verified traveler

Nice hotel and suitable for families getaway

Posted Jan 8, 2018
Pros: Surroundings and rooms are family user friendly.
Location: Shops and food outlets are quite nearby.
Spent one night stay with the family and a 1 y.o baby. We got a lower level room and next to a swimming pool. Great and since there's not many guests nearby our blocks (we guessed), we got the pool to ourselves. Though our room is quite further to the reception, beach, cafes and water park, we enjoyed our evening and morning walk to each location. Buggies are always available to ferry us but we preferred walking and enjoying the surroundings.
Comment from Hotel Management
Jan 12, 2018 by Ms Ayu, Hotel Management
Dear Guest; Warmest Greetings from Lotus Desaru Beach Resort and Spa Thank you for your valuable feedback and comments .Your feedback / comment has been duly noted for future improvements of our services. It has been a pleasure having you with us and looking forward to welcoming you back soon. Please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a pleasant memorable during your stay with Lotus Desaru Beach Resort and Spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
good for family trip... , free shuttle service between hotel block to reception....
4 out of 5
by Jeanny

This traveler left a rating score only Posted Dec 15, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Nice hotel . Good to relax and good for young kids

Posted Dec 14, 2017
Clean rooms. Good staff. Good food at reasonable cost. Good water park for young children. Clean pool. Sea has strong currents in Dec. Erosion of the beach due to nature
Comment from Hotel Management
Jan 12, 2018 by Ms Ayu, Hotel Management
Dear Guest; Warmest Greetings from Lotus Desaru Beach Resort and Spa All guest comments are taken seriously for the corrective measures which need to be done on the departments and areas concern. Thank you for your valuable feedback and comments .Your feedback / comment has been duly noted for future improvements of our services. It has been a pleasure having you with us and looking forward to welcoming you back soon. Please do not hesitate to call or email us for your future reservation and will ensure the next trip will be a pleasant memorable during your stay with Lotus Desaru Beach Resort and Spa.
5 out of 5
by KHAIRUDIN

This traveler left a rating score only Posted Dec 13, 2017 on Hotels