Ratings based on 239 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Amazing customer service

Posted Dec 16, 2017
Clean room, great view and most importantly amazing hospitality. We were there when building was shaken by the nearby earthquake. Staff were quick to evacuate guests and ushered to the waiting point. Their instructions were clear. They gave regular updates. They went extra mile to hand-out robes, slippers, towels and even serve hot drinks and finger food as we were all very cold outdoor. They prepared chairs for the elderly to sit. Thumbs up, Hilton. Good work!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Its. convenience location for us.

Posted Dec 8, 2017
My girls love the small toleteries and brought them home. Do I need to pay? Regards Saera
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Gone in 60 Seconds

Posted Dec 8, 2017
I think there's something hypnotic about Hilton's pillows. After every tiring day, the moment we hit the pillows, we fall asleep! Gone in 60 seconds! LOL! I had one of the best sleeps in Hilton, Bandung. Feels like carting the whole bed home. The only grouse is that, I don't think the 2 beds in the rooms are Queen-sized as stated on the website. I think they're double beds and not Queen-sized. Do rectify this please. Thank you
4 out of 5
by A verified traveler from Hong Kong

Superb hospitality

Posted Nov 22, 2017
Cons: None of the salt shakers at the restaurant worked, most annoying!
The staff at the hotel are extremely courteous and attentive. They go above and beyond to ensure my stay was pleasant, a fantastic experience!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2017 on Hotels
5 out of 5
by Fransiskus

Good and Enjoy.

Posted Sep 17, 2017 on Hotels
Service hotel is good, give us like our request.
5 out of 5
by Huijun

Nice place to stay

Posted Sep 15, 2017 on Hotels
Great experience in staying this hotel
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 3, 2017 on Hotels
4 out of 5
by HUSSAIN

Hussain R

Posted Aug 30, 2017 on Hotels
It was excellent
1 out of 5
by A verified traveler

VERY DIRTY WATER

Posted Aug 21, 2017 on Hotels
The water condition in the bathroom really dirty and has murky brown color. It made my daughter skin rash and itchy. Clearly there has been a problem with the water treatment in the Hilton hotel Bandung. Very very dissapointed with our recent stay. Hilton hotel should not have this problem.