Ratings based on 133 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Nice rooms good for shortstay on a budget. Hotel lacking facilities like pool and gym etc...Location is good right next to Trans Studio Mall
Comment from Hotel Management
May 17, 2017 by Sugiono, Hotel Management
Dear guest, Thank you for taking the time to share your feedback. Ibis hotel is one of Accor Hotels which applied everything by standard including the facilities. Regards, Sugiono - Rooms Division Manager
4 out of 5
by Dodiek Ary

Comfort stay with children

Posted Mar 15, 2017 on Hotels
comfort stay with family
4 out of 5
by Choong Sian

Convenient location next to TSM

Posted Feb 24, 2017 on Hotels
Everything was fine until the aircon leaked on my last night. The maintenance team responded within 10 mins and cleaned up the room. The aircon temperature is too cold and the temperature controller does not work
5 out of 5
by A verified traveler

HAPPY STAY :))

Posted Jan 20, 2017 on Hotels
will come back :))
4 out of 5
Recommended
for Everyone
by A verified traveler from cinere, depok

Great location for those who will visit Trans Bdg

Posted Jan 7, 2017
Nica staff. I was travelling with 3 kids and my old mom. They gave us the connecting rooms which location are very close with lift.
Comment from Hotel Management
Jan 10, 2017 by Sugiono, Hotel Management
Dear Supreme, We very much appreciate your comments regarding your stay at the Hotel ibis Bandung Trans Studio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And hopefully for 5 star review this time. Warm regards, Sugiono - Rooms Division Manager
3 out of 5
by setyawan

This traveler left a rating score only Posted Dec 26, 2016 on Hotels
1 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Sir / Madam, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugiono - Rooms Division Manager
1 out of 5
by A verified traveler from Singapore

Terrible! and Never stay here!

Posted Oct 10, 2016
Cons: Nothing!
Terrible! Door lock has big issues!I Had to change 6+ keys and my room was next elevator and it was noisy as hell.
Comment from Hotel Management
Oct 12, 2016 by Patrick Sibourg, Hotel Management
Dear Mr. George, Thank you for taking the time to let us know about your recent experience in Ibis Trans Studio Bandung, during your last visit. When we receive feedback such as yours we take it seriously because it allows us to evaluate our service and facilities. However, please accept my apology for the unavailable room that you expected upon your last visit. I have informed and train everyone in order to avoid a reoccurred and to ensure that all our standards are met with regards to providing you our finest service. Once again, my sincere apologies for the inconvenient. Should you need anything during your stay, please do not hesitate to contact me. Best Regards, Patrick Sibourg General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Posted Aug 15, 2016
Location not bad in southern part of the city. You can avoid the traffic and it's near trans studio. Hotel with a lot of rooms but not enough lifts (Budgeted construction cost??)... Typical Ibis style with the need to ask for razor and tooth paste
Comment from Hotel Management
Aug 19, 2016 by Patrick Sibourg / GM, Hotel Management
Dear Mr. Ed, Thank you for taking the time to share your experience with us. Whilst it is great to know that your stay was comfortable, I am sorry to learn that there were some areas did not meet your expectations. We would also like to let you know that basic bathroom amenities are available upon request, simply contact any of our staff members for delivery. Once again thank you for taking the time to give us your feedback and I hope that we will be able to welcome you back in the near future.
4 out of 5
by A verified traveler

Posted Jul 18, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Thank you very much for taking the time to share your comments concerning your stay at ibis Bandung Trans Studio. Our entire team is looking forward to the pleasure of welcoming you back in the near future! Warm Regards Patrick Sibourg / general Manager