Ratings based on 27 Verified Reviews

3.3 out of 5
50% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Place to relax

Posted Mar 16, 2017
-The staff is superb good -Value for money -Quiet place -Nice view
4 out of 5
by Wiepi

Place for resting

Posted Jan 12, 2017 on Hotels
The quality equal to prize
1 out of 5
by A verified traveler from Jakarta

Run down hotel, not maintained building.

Posted Dec 27, 2016
Pros: The staff.
Cons: The building, facility, maintenance, cleanliness and others.
The hotel is a run down hotel with a lot of broken things such as broken lift (only one is working), damaged/missing reading lights not getting replaced, moldy bathrooms and hotel entrance full of pot holes. As a result of broken lift people had to wait for quite a long time to get into the ground floor and vice versa. The worst thing is 40% of the tenants are non-hotel residents as such there were around 20 people staying at the 2 bedroom suite across from us and there is nothing that the hotel staff can do to prevent that as that room is owned individually. Marbella Suite claimed that it is a 5 star hotel and Expedia gave it a 4 star hotel. This is definitely not true. I would probably give a 1 star hotel.
2 out of 5
by A verified traveler

Old building, poor maintenance

Posted Jul 16, 2016
No internet access from room, gym looks fine but management said is under maintenance (can't use it), only one lift is function since months, no water for some period. the staff is helpful but seems have less motivation to work No internet access from room, gym looks fine but management said is under maintenance (can't use it), only one lift is function since months, no water for some period. the staff is helpful but seems have less motivation to work No internet access from room, gym looks fine but management said is under maintenance (can't use it), only one lift is function since months, no water for some period. the staff is helpful but seems have less motivation to work
3 out of 5
by A verified traveler

Posted Jul 12, 2016 on Hotels
-hot water was broken -no hairdryer -tv cable received bad signal -breakfast menu was very typical
2 out of 5
by Roslina

Posted Jun 6, 2016 on Hotels
My room was out of electricity . After complaining to the reception counter , it took 30 minutes for the maintenance guy to come over my room to fix it.
5 out of 5
by A verified traveler

nice location with mountain fresh air

Posted Jan 30, 2015 on Hotels
we stayed in low season, room were clean and service were fast and awesome as well
4 out of 5
by syerli from indonesia

good food, and view

Posted May 7, 2014 on Hotels
it was good, only the road to the hotel at some location is broken
4 out of 5
by Alvin from jakarta

simply beautiful, get away from hustle and bustle

Posted Apr 21, 2014 on Hotels
Stayed in executive suite for 1 night, the room is large enough for 4 of us, the view from 15th floor is beautiful at night, many high end cafes in the surrounding area. Try to visit the valley, stone cafe etc.
4 out of 5
by ipoi from jakarta

Fantastic view in Dago Pakar

Posted Apr 21, 2014 on Hotels
Stayed for 1 night on April with my friends, if you looking for a quite, top service hotel with fantastic view in bandung, Marbella Bandung will suit your needs. The price is also reasonable, good breakfast also.The room is clean and beds are comfortable. The surrounding dago pakar area is beautiful with many high end cafes such as the valley, stone cafe and selaras coffee bar. Rent a car is needed for ease in travelling, u can reach this hotel thru Juanda road from Cihampelas. Very easy to find, look for road sign