Ratings based on 17 Verified Reviews

3.6 out of 5
100% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear, Thankyou for your valuable reviews. Looking forward to welcome you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from KL

peaceful place

Posted Sep 7, 2016
Pros: took breakfast in peaceful condition ..behind small pool...good for family
Cons: i haven't problem about my room but didn't know about other..everything is ok.
Location: location at central...so easy to go for shopping ...is it not far from railways station...
I am stay for 4D3N with wife..this is not the first time stay there. first impression found that's is it more better than stay before . Arrive 2 hours before check in time but i have not problem . Staff very friendly and helpful . only around 10 minute for check in process . Stay at standard room at ground floor at old building ...found that's very clean..really satisfied..is it nothing to complaint about room ...i get what i paid...food for breakfast ..local menu and some western ....behind busy road...is it normal for regular person...easy to get taxi for to go some where..front desk always give hand ...
Comment from Hotel Management
Oct 27, 2016 by Hotel Management, Hotel Management
Dear razali, Thankyou for your valuable reviews. Looking forward to welcome you again soon
4 out of 5
by DODDI from Jakarta

Posted Nov 4, 2015 on Hotels
ok
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Doddi, Thankyou for your valuable reviews. Looking forward to welcome you again soon
3 out of 5
by Richard

City Hotel near Big Station in Bandung

Posted Oct 29, 2015 on Hotels
Better choose room on the new building or renovated building...
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Richard, Thankyou for your valuable reviews. Looking forward to welcome you again soon
3 out of 5
by Richard from Jakarta

Good Location near BIG TRAIN STATION

Posted Oct 28, 2015 on Hotels
So far was good hotel, but we stay on old building, better you choose on the executive with new building renovated.... pools look dirty because too much chlorine, so make eye sore.....
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Richard, Thankyou for your valuable reviews. Looking forward to welcome you again soon
3 out of 5
by Kirana from Singapore

Our trip in Palabuhantatu

Posted Oct 25, 2015 on Hotels
The hotel is basically clean although not a new hotel. Very near the beach area except night time no activities and F&B close quite early.
3 out of 5
by Douglas from USA

Not Bad but Rather Noisy

Posted Sep 24, 2015 on Hotels
This was my first stay at the Mutiara. It is well located near to the train station, and a 10 minute walk form Istana Mall. It is set on a very busy street, with noise being an issue, even more from weekend gusts who allow their children to run riot after 5am. The poolside is very attractive and the breakfast is Indonesian and decent. The two rooms we occupied both had trouble with the key cards, and they were slow to fix the problem, but the rooms--once we could get inside--were quite nice and comfy. I had a very favourable room rate, but would not recommend it at the highest rates.The staff were unilaterally friendly, even when I was grumpy with them!!!
3 out of 5
Recommended
for Everyone
by A verified traveler

reasonable price, 10 mins to airport & near town.

Posted Dec 16, 2013
Pros: easy excess to town.
Cons: cleanliness especially toilet at upper floor.
Location: shopping, money changer, international food & airport
higher floor water preasure very low, ask for lower floor.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 18, 2013 on Hotels
4 out of 5
by A verified traveler

Good

Posted Dec 21, 2016 on Hotels
Nyaman
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for your valuable reviews. We look forward to welcoming you again soon Regards, Mutiara Hotel