Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Jun 21, 2016
Pros: Staff were friendly and helpful.
Cons: A more stable wifi would be good, bed is not that comfortable.
Location: Nothing much around the area.
Staff were friendly and helpful, food wasn’t that great for dinner buffer.
Comment from Hotel Management
Jun 28, 2016 by Duty Manager, Hotel Management
Dear Mr/Ms. Anonymous, Warmest greeting from Novotel Bandung...! Thank you for your time to fulfill guest comment for Novotel Bandung, we really appreciated your comment for us. At Novotel Bandung, we strive to provide excellent service to every guest; that's why your constructive comment is really important to us for our evaluation very soon. We do hope to welcoming you again at Novotel Bandung and serve you more better than previous stay. Best regards, Rezha A. Rahmawan Duty Manager
4 out of 5
by A verified traveler from Singapore

Nice hotel for family and friends

Posted May 9, 2016
Pros: Pleasant stay, served by friendly and helpful staff
Cons: wifi got cut off in room often
Location: Good location, near airport & near shoppings like Cihempelas Walk, Rumah Mode, Heritage, Holland Pastry just next door, Prima Rasa nearby
Our group of 16 had an enjoyable stay over 2 nites, no complaints
Comment from Hotel Management
May 21, 2016 by Rezha A. Rahmawan - Duty Manager, Hotel Management
Dear Mr. John Seet, Warmest greeting from Novotel Bandung...! Thank you for taking time to write a review for Novotel Bandung and sharing your last experience staying with us. It was so nice to know that you are satisfied with our service and cleanliness of our property. I will share your good comment with all staff so they can be motivated and always deliver the good service to all of our guest and hopefully all of our guest are as satisfied as you. Once again thank you for your review and I hope to have the opportunity to welcome you back at Novotel Bandung in the near future. Best regards, Rezha A. Rahmawan Duty Manager
5 out of 5
by CHANG SE

Posted Apr 17, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Marak Setiadi, Hotel Management
Dear Mr/Ms. Chang Se, Warmest greeting from Novotel Bandung...! I would like to thank for your time to fulfill guest comment related your great experience stay at Novotel Bandung. I really glad to see your review was given 5 stars to us, it meant you were satisfied with our quality service. I will share your good comment with all staff so they can be motivated and always deliver the good service to all of our guest and hopefully all of our guest are as satisfied as you. Looking forward for your next reservation very soon. Best regards, Rezha A. Rahmawan Duty Manager
5 out of 5
by Surya from jakarta selatan

전체적으로훌륭함

Posted Apr 13, 2016 on Hotels
편안했음
Comment from Hotel Management
Jun 18, 2016 by Marak Setiadi, Hotel Management
친애하는 씨 수리야, 노보텔 반둥에서 따뜻한 인사 ...! 귀하의 코멘트 노보텔 반둥에서의 경험을 관련 공유하는 시간을 내 주셔서 감사합니다. 나는 다행 당신이 바지에 우리의 서비스를 즐길 수 있다고 듣고 있습니다. 나는 당신이 가까운 장래에 노보텔 반둥에서 숙박을 고대하고있다. 감사합니다, Rezha A. Rahmawan 의무 관리자
3 out of 5
by A verified traveler

average hotel

Posted Apr 5, 2016 on Hotels
this hotel is just an average hotell. the bathroom is to small. not like another novotel. limited choice of breakfast menu's and the square restaurant also not comfortable
Comment from Hotel Management
Jun 11, 2016 by Marak Setiadi, Hotel Management
Dear Anonymous, Warmest greeting from Novotel Bandung...! Thank you for your time to residing comment on this website. I do apologize for your inconvenience, and I hope we will have the opportunity to welcome you back at Novotel Bandung very soon. Best regards, Rezha A. Rahmawan Duty Manager
4 out of 5
by A verified traveler

Posted Mar 24, 2016 on Hotels
周辺は環境はあまり良くないです。コンビニはあり。
Comment from Hotel Management
May 28, 2016 by Marak Setiadi, Hotel Management
親愛なる匿名、 ノボテルバンドンから暖かい挨拶...! 当ホテルのためのコメントありがとうございました、私は本当にそれを満たすためにあなたの時間を感謝しています。 心からは私たちのホテルに滞在中に不完全な経験をお詫び申し上げます。 宜しくお願いします、 Rezha A. Rahmawan デューティーマネージャー
4 out of 5
by A verified traveler from singapore

Nice staff, great location

Posted Mar 22, 2016
I has requested to extend my checkout to 1.30 pm due to flight time. The front desk staff has agreed to it but add on it is until 1.30 pm only. I replied her i wont extend any more as i will take flight soon. It gave the impression that no further extension is allowed even the room is available.
Comment from Hotel Management
Apr 22, 2016 by Novotel Bandung, Hotel Management
Dear Mr/Ms. Anonymous, Thank you for taking time to share your experience when staying with us recently. We are glad to welcome you back in the future and hope your next visit will be as good as the previous one. Best Regards, Rezha A. Rahmawan Duty Manager
3 out of 5
by Takayuki

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Marak Setiadi, Hotel Management
親愛なる氏/女史。孝之、 ノボテルバンドンから暖かい挨拶...! ノボテルバンドンであなたの経験を満たすためにお時間をいただき、ありがとうございます。私は私達とのあなたの滞在を完璧ではなかったことを申し訳ありません、我々は改善することができ、特定の領域があること。私はあなたに私のダイレクトメールは私に私が個人的にあなたと話をする機会をできるようになることを願っています。 私はすぐに戻っノボテルバンドンへのお越しをお待ちしております。 宜しくお願いします、 Rezha A. Rahmawan デューティーマネージャー
4 out of 5
by Arif from Jakarta

Hotel yg nyaman

Posted Mar 18, 2016 on Hotels
cukup baik selama tarif promo berlaku
Comment from Hotel Management
May 28, 2016 by Marak Setiadi, Hotel Management
Bapak Arif yang terhormat, Salam hangat dari Novotel Bandung...! Kami mengucapkan terima kasih sebesar-besarnya atas komentar bapak untuk Novotel Bandung. Kami berharap dapat melayani Bapak kembali di lain kesempatan. Hormat saya, Rezha A. Rahmawan Duty Manager
4 out of 5
by yeeung from 香港

商旅都放心的酒店

Posted Mar 14, 2016 on Hotels
酒店各方面都很好,但浴室比較舊其它都可達國際四星,早餐都很豐富,最好是可以免費泊車,附近開車3分鐘有大型商場,及觀光景點.
Comment from Hotel Management
May 21, 2016 by Marak Setiadi, Hotel Management
尊敬的先生/小姐杨开, 从诺富特万隆表示最热烈的问候......! 感谢您的时间把意见为我们的酒店。我们很高兴听到你满意,你的诺富特万隆逗留期间享受。 再次感谢你这么多的审查和对我们服务的意见。我们将尽我们最大的努力继续履行我们的最好的!....和您的评论,绝对鼓励我们全体员工精益求精。我和我的团队希望能有欢迎你回来诺富特万隆在不久的将来的机会。 最好的问候, 管理