Ratings based on 150 Verified Reviews

4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Vivi

Ok stay at Novotel

Posted Feb 14, 2017 on Hotels
In general it's good, it's just the shower head need to be fixed, cleaning service has to assure to refill the amenities and toilet roll. The breakfast is just ok. Slow check out process.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Ms. Vivi, Warmest greeting from Novotel Bandung...! We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezha A. Rahmawan Asst. FO Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
I stayed in Novotel for 2 nights. Hotel staffs are friendly n helpful, room is clean and comfortable. At good location; walking distance to Malls n shops, and easy to call a cab.
Comment from Hotel Management
Feb 11, 2017 by Asst. Front Office Manager, Hotel Management
Dear Guest, Warmest greeting from Novotel Bandung...! Thank you very much for finding the time to leave your feedback regarding your recent stay with us. I really enjoyed reading your review and I'm glad to hear that our hotel met all your expectations. We look forward to welcoming you back at Novotel Bandung. Best regards, Rezha A. Rahmawan Asst. FO Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KL

Great Hotel

Posted Jan 20, 2017
Buffet breakfast was ok, tasty. Not much variety but it taste nice. Bathroom was a bit weird when there's no place to hold/put soap,shampoo other than floor
Comment from Hotel Management
Jan 26, 2017 by Asst. Front Office Manager, Hotel Management
Dear Mr. Faze, Warmest greeting from Novotel Bandung...! Thank you for taking time to write a review on Expedia and sharing your last experience staying with us. It was so nice to know that you are satisfied with our service and cleanliness of our property. I will share your good comment with all staff so they can be motivated and always deliver the good service to all of our guest and hopefully all of our guest are as satisfied as you. Once again thank you for your review and I hope to have the opportunity to welcome you back at Novotel Bandung in the near future Best regards, Rezha A. Rahmawan Asst. FO Manager
4 out of 5
by A verified traveler

Nice and Comfortable hotel. Novotel Quality.

Posted Jan 3, 2017 on Hotels
Nice stay. Welcome cool water drink - refreshing in Indonesia's climate. Bandung weather is quite cool though. Spacious comfortable room. Extra bed is $350K rupiah a night though - request at the counter. Book with breakfast - fill your stomach before exploring during the day.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear Guest, Warmest greeting from Novotel Bandung...! Thank you very much for your review. It is wonderful to read your satisfaction about our hotel. We always try to provide our guests with the best service and I'm glad to read that our staff was able to meet your expectations. I hope we will have the opportunity to welcome you back at Novotel Bandung very soon. Best regards, Rezha A. Rahmawan Asst. FO Manager
3 out of 5
by Raymond P

Posted Jan 1, 2017 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear Mr. Raymond P, Warmest greeting from Novotel Bandung...! Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Best regards, Rezha A. Rahmawan Asst. FO Manager
4 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Warmest greeting from Novotel Bandung...! Thank you for your review for us, and we glad to hear that you were gave 4 stars to us. We looking forward for your reservation in near future. Best regards, Rezha A. Rahmawan Asst. FO Manager
3 out of 5
by A verified traveler from Singapore

Posted Nov 15, 2016
Pros: Hotel staff generally polite and helpful especially those at the entrance and the counter.
Cons: Room only provide toiletries for one though we are twin sharing. Nearby the hotel, we can't find any decent restaurants to have meals. Very slow service in hotel restaurant. Waiters dont seem to understand customer's order. Twice experiencing only one portion of food being brought out when we stated very clearly two.Due to his mistake (that is for breakfast) and delay of half hour, he told me my portion will be free. But, when paying our bill, the cashier told me the waiter has gone home, so I have to pay.It is so disgusting that I have to pay due to his incompetence and therefore could not spend more time for sightseeing. Water heater not working properly. Sometimes very hot, then cold. Cannot enjoy a good bath
Location: Location is good, quite central but nothing muc near hotel.We have to take a taxi to the shopping mall most of the time..
Comment from Hotel Management
Dec 8, 2016 by Asst. Front Office Manager, Hotel Management
Dear Mr/Ms. Kim, Warmest greeting from Novotel Bandung...! Thank you for your review, firstly let me start by apologizing for the challenges you experienced with our service. It is clearly disheartening to read of all the issues you encountered. We would like to send our most sincere thank you for your feedback and assure you your comments will be discuss with all concerned and appropriate rectifications will be implementing accordingly as our Management Team truly appreciates your comments. We sincerely hope you will give us another opportunity to recover your impression of Novotel Bandung. Best Regards, Rezha A. Rahmawan Asst. FO Manager
4 out of 5
by A verified traveler

good hotel

Posted Oct 31, 2016 on Hotels
very close to my work & quiet place
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Guest, Warmest greeting from Novotel Bandung...! Thank you for review us, and we glad to hear that you were satisfied with hotel location and ambiance. We looking forward for your coming on near future. Best regards, Rezha A. Rahmawan Asst. FO Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Sep 18, 2016
Nice location and friendly staffs. Recommended for business travelers.
Comment from Hotel Management
Sep 20, 2016 by Asst. Front Office Manager, Hotel Management
Dear Anonymous, Warmest greeting from Novotel Bandung...! It is an honor for me to hear that you enjoyed your stay at Novotel Bandung. Thank you for choosing us as part of your business. I do appreciate your compliments posted on this website as we are proud that we are able to contribute in some small way to make your experience with us a flawless one. I will be glad to welcome you again Best Regards, Rezha A. Rahmawan Asst. FO Manager
5 out of 5
by A verified traveler

Comfortable room, hot water, delicious breakfast

Posted Sep 13, 2016 on Hotels
We really enjoy our stay here. We booked for non smoking room but when we arrived, the room was not ready (it's around 15.30). We have to wait around 15 minutes before check in. But except that everything was excellent. The room was spacious, simple, good lighting (some hotel is quite dark and cannot adjust the light), hot water and the water flow is nice. It was so fast to fill the bathtub. Delicious breakfast with a lot of choice. You should try the mashed potato. Wifi was fast and the signal is quite stable. We even get voucher 100k for the restaurant. Service also very good, fast response and friendly staffs. Good location, even it's located in Jl. Cihampelas, you don't have to pass Ciwalk (always heavy traffic jam in there). Definitely will stay here again.
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Anonymous, Warmest greeting from Novotel Bandung...! Thank you very much for finding the time to leave your feedback regarding your recent stay with us. I really enjoyed reading your review and I'm glad to hear that our hotel met all your expectations. We look forward to welcoming you back at Novotel Bandung. With my kind regards, Rezha A. Rahmawan Asst FO Manager