Ratings based on 86 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Posted Jul 23, 2017
Extremely friendly staff and in a really nice environment
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent English looking external hotel

Posted Jun 17, 2017
Pros: .external English architecture and it's landscaping .3rd floor restaurant - beautiful with super high ceiling and view @ balcony for find dining
Cons: .redesign toilet & bathroom .handicap friendly lobby .firmer beds .train staff for consistent cleaning stds . ensure room quality b4 handing to custom
Location: many local shops beside and opposite Sheraton Bandung which sell very good local food especially during evening
.nice external looking hotel with great English architecture .good spread of breakfast .excellent wifi connection all over hotel .not handicap friendly lobby .bed not comfortable as too soft and cuddly .cleanliness of room not well managed - lots of marks on table but not clean .ceiling lighting strip, external door light was not working for 2 days .bathroom design not well built - water flow could not get to the passage way so bathroom is quite smelly after each bath. size of bathroom far too big not really necessary for such size. bathroom passage and dry area not well design, when bathing, water will flow to dry area, need much cloth/towel to dry floor .toilet paper holder fragile, almost on verge of breaking .no soap dish .wash sink too small, water splash all over the place on table... .no stationary in room i.e. envelope, postcards, A4 writing materials, etc. .newspaper delivery not consistent - only gotten 1 set of newspaper for 5 days stay. .interconnect room door to door design poor both doors have to open which block the passage way .carpet with chair does not move well as leg of chair is rough and causes huge friction with carpet...
5 out of 5
by Vivi

Posted Apr 4, 2017 on Hotels
It's a good one
4 out of 5
by marcelline

This traveler left a rating score only Posted Mar 7, 2017 on Hotels
4 out of 5
by lucky

Good for family

Posted Jan 17, 2017 on Hotels
Room is large, nice bed, quality of towel and bath room must improve, swimming pool must improve the quality of water
3 out of 5
by Zaldy

This traveler left a rating score only Posted Jul 20, 2016 on Hotels
1 out of 5
by Herwindu from Canberra

Repair your bathroom please! clog no working!!!!

Posted Jun 5, 2016 on Hotels
I paid extra on my recent stay at Sheraton Bandung for a bigger space since it was my last night for my business trip. The room is spacious and I have no issue but the bathroom is the one I have issue with. The drainage is not working when I have the shower and the clog did not do the job at all. The bathroom didnt have a tub and it was all shower. It was very disgusting! complained to the receptionist but they only say sorry with no action. Disgusted at the staff too.
5 out of 5
by Michelle from Singapore

Perfect getaway

Posted Apr 12, 2016 on Hotels
Pleasantly great. I will return again.
5 out of 5
by Ken

This traveler left a rating score only Posted Mar 28, 2016 on Hotels
5 out of 5
by Gusdianto from Singapore

Enjoyable stay for Family

Posted Mar 21, 2016 on Hotels
enjoyable stay! wish we had more time in Bandung. we actually stayed 2 nights in different hotel prior to check-in to this hotel. wish we have booked this hotel instead all the way from the 1st night of our trip in Bandung