Ratings based on 1,834 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from anaheim, california

nice hotel, close to downtown

Posted Aug 5, 2017
Pros: location
Location: easy access to shops, tour bus stops, restaurants
hotel was comfortable. Staff courteous. breakfast very nice
3 out of 5
by A verified traveler

Evaluation of Brewster Mountain Lodge

Posted Aug 3, 2017
The hallways were very narrow. No air conditioning! Breakfast was in the basement and very poor choices. The breakfast place felt confined! We will not recommend this hotel!
3 out of 5
by A verified traveler

Posted Jul 29, 2017
Excellent location, basic hotel, no air conditioning in Summer and hard beds do limit the comfort. Would recommend for short stay only.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good not great

Posted Jul 27, 2017
Pros: Location. Room size
Cons: Bed. Breakfast. Breakfast room
Location: Perfect location. Downtown. Quiet
Perfect location. Very large room. Clean. The bed could be better. Number one staff. Breakfast included was ok. The breakfast room was so so. Entrance from the garage... The breakfast very basic. For the price, we expected better.
3 out of 5
by A verified traveler from Las Vegas, and Greece

Nice Hotel center of Town

Posted Jul 25, 2017
Pros: It was clean, bed were comfortable, and very large
Cons: Needs Air conditioning in the floor level rooms.
Location: This hotel is in the center of Banff Town. You can walk to all the food places and sit out side in special areas to look at the mountains.
We checked in, no problems,, were guided to a basement (ground floor) room.. we got there thru the parking area below the hotel. The room was big, beautiful and very clean.. Even a Jacuzzi tub. We had only a little window that was directly positioned to open with the side walk out side.. It did not allow for enough cool air circulation.. We asked if we could turn on the AC.. the staff said they did not have AC, the thermostat on the wall was for heat only.. they brought us a fan. All the fan did was circulate warm air, hence we did not sleep very well in 80 plus temperature. Apparently there was nothing they could do.. Because we complained about the heat several times, they held our deposit , until the bank finally removed it, 15 days later.. The experience was not special, so we moved on and did not try to stay in Banff another day... The owners were to blame for this bad experience.. they had no plan to accommodate persons in there ground floor rooms.. AC should be installed for those rooms..
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alta

Beautiful Canadianity Hotel

Posted Jul 14, 2017
Beautiful Rocky Mountain inspired boutique hotel in the heart of Banff. Walk to all amenities. Friendly and helpful staff with a quirky breakfast nook in the basement. Rooms are comfortable, washroom was clean and slightly outdated however this is very minor. Decent size parkade that is security monitored. Will absolutely stay at Brewster's mountain lodge anytime!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Gatos CA

Impeccable hotel at the heart of Banff

Posted Jul 8, 2017
Pros: Log furniture and log room decoration are nice.
Location: A nice restaurant across street, and one block from a Starbucks.
The location of the hotel is super, located right in the heart of the city. Parking is continent at hotel with a underground parking garage ( cost CAD5 per day). Clean and spacious room (we had loft), and free continental breakfast. Staff were friendly and helpful.
Comment from Hotel Management
Jul 11, 2017 by Adam, Hotel Management
Thank you so much for the feedback. We are happy you were able to take advantage of the close proximity to down town. We hope we can welcome you back in the future. Regards, Management and Staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommend this hotel

Posted Jul 6, 2017
Great hotel in downtown Banff. Room 307 is very comfortable and clean. Stuff is kind and smile to everyone. Love it anyway.
Comment from Hotel Management
Jul 11, 2017 by Adam, Hotel Management
Thank you very much for your feedback. We're glad that you enjoyed yourselves and that you appreciated room 307. We hope to be able to welcome you back in the future. Regards, Management and staff
2 out of 5
by A verified traveler

In need of renovation.

Posted Jun 30, 2017
Pros: Right in the middle of downtown.
Cons: Renovations and air-conditioning
The staff was good pleasant and helpful. There is no air conditioning in the room. Have to open the windows and night club across the street quite noisy.
Comment from Hotel Management
Jul 11, 2017 by Adam, Hotel Management
Thank you for your feedback. We're sorry that your staff wasn't what you expected. We will bring up your concerns with our General Manager. Kind regards, Adam
4 out of 5
Recommended
for Everyone
by A verified traveler

Situated right in the heart of town

Posted Jun 9, 2017
This hotel is clean with friendly, helpful staff. It's position in the middle of the town was great for walking around instead of needing to drive anywhere.
Comment from Hotel Management
Jul 11, 2017 by Adam, Hotel Management
Thank you so much for your feedback. We're glad you enjoyed yourselves while in Banff and that you could take advantage of the downtown location. We hope to be able to welcome you back in the future. Regards, Management and staff.