Ratings based on 1,483 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

World Class

Posted Sep 17, 2017
Pros: Incredibly helpful and friendly staff
Excellent stay only over night. So great to get away from Calgary for a day When front desk staff found out it was our 20th anniversary they had a card signed and a gift certificate waiting for us. And of course a world class golf course next door.
Comment from Hotel Management
Sep 18, 2017 by -Fairmont Banff Springs, Hotel Management
First and foremost we want to send our warmest wishes on your 20th anniversary and to thank you for allowing us to spend such a special with you. We are delighted that you had a great time here and that you like the golf course - a must-do while visiting! Thank you for the review, come back to see us again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Claremont, Ont.

Like the Banff Springs Hotel needs my review

Posted Sep 16, 2017
You can't really compare the Banff Springs Hotel to other hotels. The Banff Springs is an icon, a symbol of Canada seen in tourism guides sent all around the world. It's big, it's expensive, it's impressive, it's amazing. You can certainly stay in less expensive places elsewhere with equally nice rooms and great service, but they don't have the grandeur of the Banff Springs. We only stayed here one night on the way home from a holiday but that morning, floating in the heated outdoor pool and looking up at the hotel, with both agreed that this was pretty nice. We went for the experience and were really glad we did.
Comment from Hotel Management
Sep 18, 2017 by Fairmont Banff Springs, Hotel Management
We are so glad that you came to experience the Castle in the Rockies! It sounds like you had a lovely time floating in our pool and exploring the property! Thank you so much for the review and for the kind comments, we hope that the rest of your travels were amazing and we hope you will come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from PoCo

Super place

Posted Sep 13, 2017
Pros: Everything
Cons: Quite expensive
The front desk staff were very professional upon our arrival. From the valet to the housekeeping to the bellhops all contributed to making our stay a very satisfying experience. The room was quite big, which added to the tranquility.
Comment from Hotel Management
Sep 14, 2017 by Fairmont Banff Springs , Hotel Management
Thank you kindly for taking the time to share about your experience here at our Castle in the Rockies. We're so happy to hear you had great interactions with our team and enjoyed your stay! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette, Ca.

Beautiful chateau style accommodations.

Posted Sep 12, 2017
Cons: Indoor hot tub dark and stuffy, maybe add some lighting and some air circulation. Also, would prefer not to have to go through lockers for pools.
Loved the close location to Bow falls and the gondola to Sulphur Mountain.
Comment from Hotel Management
Sep 14, 2017 by Fairmont Banff Springs , Hotel Management
Thank you so much for taking the time to share your feedback about your recent stay. We will most definitely let our Willow Stream Spa team know about your thoughts and preferences for the hot tub and pool area. These feedback is truly important to us for future planning and consideration, so we really appreciate your time. Thank you again for joining us and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
Beautiful hotel in a stunning location with great facilities and friendly helpful staff.
Comment from Hotel Management
Sep 11, 2017 by Fairmont Banff Springs, Hotel Management
Thank you so much for the kind comments and for the review! We are delighted that you got the chance to exploring our wonderful hotel and hope we get the chance to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice Hotel

Posted Sep 2, 2017
Magical! If you are Banff must stay here. The staff was very professional and made you feel very welcomed!
Comment from Hotel Management
Sep 6, 2017 by Fairmont Banff Springs, Hotel Management
Thank you so much for the kind comments! It sounds like you had a magical stay with us and got to check out what makes the Castle such a special place. We hope your journey home was a safe one and we hope to see you again soon. -Fairmont Banff Springs
3 out of 5
by A verified traveler

Beautiful hotel, but amenities not up to standard

Posted Aug 30, 2017
Understaffed. Focus on large tour buses. Inadequate transportation options. Pool far too small for size of hotel. Food mediocre.
Comment from Hotel Management
Aug 30, 2017 by Fairmont Banff Springs, Hotel Management
We are sorry to learn of your disappoints with your stay here and will be following up with our team on ways we can improve the guest experience here at the Castle. Your comments will go a long way with helping with that. We appreciate you bringing this to our attention. Kind regards, -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Bozeman, MT

As expected - a class act

Posted Aug 23, 2017
Pros: It was friendly for being a class act...staff was friendly, room was spacious, scenery lovely. They even allowed pets - traveling with show dog.
Cons: Bigger bathrooms.....our bath for a junior suite was very, very small. No room whatsoever....not even floor space. That was the true disappointment.
Location: Very scenic mountain views overlooking the river and falls. It was truly a mountain experience.
We stayed in a junior suite for 3 adults. Room was excellent, view was tremendous but the bathroom was tiny!! Overall great stay. I would stay here again. We also stayed out Fairmount Chateau in Lake Louise, I prefer this resort over the Chateau, which is not as nice and priced higher because of the lake view.
Comment from Hotel Management
Aug 25, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for the review and for your comments - both pros and cons, something we appreciate. The Fairmont Banff Springs is a heritage property and that can often explain the size of the bathrooms. We are delighted that you loved the scenery - trust us when we say that we never get tired of those views! Come back to visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Stunning but some quirks

Posted Aug 21, 2017
The hotel is the most beautiful hotel that I have ever seen and had the pleasure to stay in. The service is impeccable - every person that we came into contact with was delightful and happy to help in anyway. When we made requests for additional bed linen it was delivered quickly and with a smile. The hotel is incredibly old so do not expect a quite stay. There were a lot of mechanical noises and some issues with plug-ins not working etc. But all in all a wonderful hotel and would certainly recommend it to visitors to Banff to get a truly unique and luxurious experience.
Comment from Hotel Management
Aug 21, 2017 by Fairmont Banff Springs, Hotel Management
Thank you so much for the kind comments and for taking the time to post this review. Truly means a lot! We hope that your stay with us was everything you dreamed it would be and more. Come back to visit us again soon!
3 out of 5
by A verified traveler from Austin

Beautiful views, nice older hotel.

Posted Aug 15, 2017
The hotel is a big maze- its challenging finding your way around. Our room wasn't ready until after 4:30 and it was extremely small off in a different wing from the main area. The staff were all very nice and helpful.
Comment from Hotel Management
Aug 15, 2017 by Fairmont Banff Springs, Hotel Management
We appreciate you taking the time to post this review and for the comments and feedback. We would like to apologize for any inconveniences that might have occurred during your stay and hope we were able to resolve them for you.