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Reviews of Banff Boundary Lodge

2.5 out of 5
Banff Boundary Lodge
1000 Harvie Heights Rd, Harvie Heights, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 442 out of 1000 reviews" "
Rating 8 - Good. 392 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rajeev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here
Stayed 3 nights in Jul 2022

10/10 Excellent

Jonathan, Westbrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed staying here close to Banff. Communication with the host was easy. There were two very nice grills, outdoor seating area and fire pit right outside the door. Our unit was on the first floor but would be difficult for someone with mobility issues to access. We would stay here again for sure!
Stayed 2 nights in Jun 2022
Response from Nicky Guest Services on Jul 23, 2022
Thank you for taking the time to Review your most recent experience at Banff Boundary Lodge. We hope to welcome you back for a future stay!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and convenient location for a Banff vacation. Rooms are clean and well kept. Would highly recommend for anyone that is planning a Banff National park vacation.
Stayed 4 nights in Jun 2022
Response from Front Desk on Jun 24, 2022
Thank you for your great feedback Sean - we agree, the lodge allows easy access to explore the wider area. We hope to see you again soon!

10/10 Excellent

Jenine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a great stay
have stayed here before. one of my favorites to stay in canmore
Stayed 2 nights in Mar 2022
Response from Front Desk on Apr 3, 2022
Thank you Bryan, always great to hear of guests returning for another stay!

4/10 Poor

Quin

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The accommodation was fine but definitely showing some age. Check in was contactless. Recieved a text from staff seeing how everything was in our 1st hour of arrival. Responded that there was issues with the toilets. I tried calling the number no answer. 3 hours latter i got a call back.seeing if we would survive. No effort or offer to back things better. And then in the morning there was a drone flying around the property at the height of the upper windows. Which was concerning considering the windows in the showers have no covering.
Stayed 1 night in Mar 2022
Response from Chris on Apr 9, 2022
Thank you for your feedback Quinn. Having spoken to the team, I regret to hear we fell short in responding to and resolving the issues experienced. We take pride in providing top quality customer service and will make improvements based on your experience.

10/10 Excellent

Jaemin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Landen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room had a lot of space, was very clean, quiet and a good location
Stayed 1 night in Mar 2022
Response from Front Desk on Mar 13, 2022
Thank you Landen, sounds like you had everything you needed for a great stay!

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Front Desk on Mar 4, 2022
Thank you for your rating Rick, great to see a positive stay - feel free to let us know any feedback. as well.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for families. Very clean.
Stayed 3 nights in Jan 2022
Response from Front Desk on Feb 4, 2022
Thank you Anna, fantastic to see our high cleanliness standards are being maintained. We hope to see you again soon.

8/10 Good

Yanina

Traveled with family
Liked: Cleanliness
Great place, but lacks amenities (eg. Pool). Our unity also had a leak under the kitchen sink and the kitchen faucet sprayed everywhere, which made a mess on the counter
Stayed 2 nights in Jan 2022
Response from Front Desk Team on Feb 1, 2022
Thanks for the feedback Yanina. While there's no pool, hopefully you got to enjoy the outdoor hot tub and fireplace!

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front Desk Team on Jan 20, 2022
Hi Scott, thank you for taking the time to leave a review. We hope to see you again!

10/10 Excellent

Monika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, family friendly big and best priced
This is the best deal for your money. Location is very convenient 5 min from downtown Canmore and just before the Banff park gate. I find all condos much bigger than what you would get in Banff or Canmore for the same money. I stayed in several apartments at Boundary Lodge and all are very well equipped. I highly recommend this place for any season. This is our favorite place to stay at on our ski trips.
Stayed 1 night in Jan 2022
Response from Front Desk on Jan 7, 2022
Thank you for your great feedback Monika, it was a pleasure having you and your family here to stay.

10/10 Excellent

Susanna

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The house is clean with everything you needed. Staffs is helpful. But the location is ok. Closer to Canmore than Banff. Nothing around, need to prepare and plan ahead. Don’t forgot bring all your food and drinks!! Nothing around.
Stayed 1 night in Dec 2021
Response from Front Desk on Dec 31, 2021
Thank you for your great feedback Susanna! Yes our lodges provide easy access to the highway to explore the local area but not too many amenities in the hamlet of Harvie Heights where it is located.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub, excellent views, units were clean and very nice
Stayed 1 night in Dec 2021
Response from Front Desk Team on Dec 30, 2021
Thank you for taking the time to review your stay with us. We are very pleased to hear that you enjoyed your stay!

10/10 Excellent

Sandy

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The Banff Boundary Lodge was a great place to spend the weekend! We would stay again!!
Stayed 2 nights in Nov 2021
Response from Front Desk on Dec 3, 2021
Thanks so much for sharing your experience with us Sandy! We hope to see you again soon.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Front Desk Team on Nov 24, 2021
Thank You for giving us an excellent rating

10/10 Excellent

Nasya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Ngan

Traveled with family
Liked: Staff & service, amenities
Overall the property is fine with what I paid for.
Stayed 1 night in Oct 2021
Response from Front Desk on Oct 16, 2021
Great to see you felt you had good value for your stay!

10/10 Excellent

Robert

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
clean and convenient, private entrance
Stayed 2 nights in Oct 2021
Response from Tess on Oct 8, 2021
Thank you for the great review! We hope to host you again soon.

8/10 Good

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view of the place. The house was well organized and the laundry site was cleaned and well maintained. I will definitely recommend this placeto my friends.
Stayed 4 nights in Sep 2021
Response from Front Desk Team on Oct 7, 2021
Thank you for giving us a perfect rating and for recommending our hotel to other travelers!!

10/10 Excellent

Luxuan, Burnaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

MARIA, CALGARY

Stayed 1 night in Sep 2021

10/10 Excellent

Md Zahirul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Tess on Sep 25, 2021
Thank you so much for your review! We look forward to hosting you again.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean location, close to both Banff and Canmore. Only issu
Stayed 1 night in Sep 2021
Response from Front Desk on Sep 19, 2021
Thank you for your feedback Andrew, great to see your stay was a good location for you to explore the local area!

10/10 Excellent

Merielle

Stayed 2 nights in Sep 2021
Response from Front Desk on Sep 18, 2021
Thank you Merielle, great to see you had an outstanding stay!

10/10 Excellent

Artemio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good just need more update lights on the kitchen area.
Stayed 1 night in Sep 2021
Response from Front Desk on Sep 6, 2021
Thank you Artemio, that's really useful feedback - we'll have a look into the kitchen lighting.

6/10 Okay

Karen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Basic but functional
Functional facility close to Canmore and Banff. Needs a little updating as paint and walls were tired. Unit smelt of stale smoke (possibly due to cigarette butts outside front door) Good size unit for families. Easy parking right outside unit.
Stayed 1 night in Aug 2021
Response from Front desk on Sep 3, 2021
We are glad you enjoyed your stay! We would be glad to see you again!

10/10 Excellent

Liezl

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Banff and Canmore town proper
Stayed 2 nights in Aug 2021
Response from Front Desk on Sep 4, 2021
Thank you for your rating Liezl, our lodge is a great location to access Banff and Canmore with the highway nearby! We hope to welcome you back soon.

8/10 Good

becky

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, but the oven was on when we arrived..😳 Bed are not the best quality and should be replaced. This place in NOT. Banff … and is not close to any shopping or restaurants. Has a great fire pit, outside eating area and a fun large hot tub! I would book again but hope they replace the beds.
Stayed 1 night in Aug 2021
Response from Front Desk on Aug 30, 2021
Thank you Becky, we'll look into the bed quality! Our Lodge is just on the edge of Banff National Park and near the highway so easy access to explore the wider area but do need to pick up any necessities from Canmore if needed.

10/10 Excellent

Yani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Tim on Aug 25, 2021
Thank you for the great score! We hope to see you again.

10/10 Excellent

Long

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Aug 2021
Response from Front Desk Team on Sep 8, 2021
Thank You for 5 star rating and positive comment.

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Adequate
When we arrived on Saturday, the unit smelled like smoke. I advised them, they said they would follow up with their manager on Monday?it says everywhere it is a non smoking unit. We opened all the windows to try to air it out. The unit itself was clean and adequately appointed. The unit is self check in/out. No front desk or staff on property. That was fine, communication was good. I was quite surprised for the price that they also expected you to load the dishwasher, turn it on, and collect all the garbage and deposit it in the bins outside? Unusual expectations. I am aware many hotels have reduced service because of Covid, but I don’t believe that is the case here.
Stayed 1 night in Aug 2021
Response from Front Desk on Aug 30, 2021
Hi Steven, thank you for sharing your feedback about your recent stay - we will be following up with you directly.

8/10 Good

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Squeak squeak
Great location. Lovely accommodations. My friend even said she could live in this condo. Until we went to bed. The beds squeak beyond comprehension. I slept on the couch as I kept waking up very time I moved. New beds, and this place would be awesome.
Stayed 1 night in Aug 2021
Response from Front Desk on Aug 21, 2021
Thank you for your feedback, and our apologies about the disrupted sleep from the beds! We hope to welcome you back in the future.

6/10 Okay

Grace

Traveled with family
Liked: Staff & service
So so
Clean but not very comforting for a family.
Stayed 3 nights in Aug 2021
Response from Front Desk on Aug 14, 2021
Thank you for you feedback, feel free to contact our Front Desk with areas of improvement so we can hope to welcome you back for an excellent stay!

10/10 Excellent

MinJu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Front Desk on Aug 10, 2021
Thank you for an excellent rating of 10/10, great to see!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Jul 2021
Response from Front Desk on Aug 1, 2021
Thanks for the great feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
The place is clean. I don’t like people staying upstairs with the kids playing balls. Annoying.
Stayed 1 night in Jul 2021
Response from Front Desk on Aug 1, 2021
Fantastic to see our cleanliness standards are being maintained. We hope to see you again, our "Upper Condo" units will not have neighbours above you so may be a quieter option.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and tidy. The kitchen is well equipped. Despite a staffless building with Covid measure, the owner provides prompt and clear instruction on checking in and out. An excellent stay.
Stayed 1 night in Jul 2021
Response from Front Desk on Jul 27, 2021
Great to see you enjoyed a faultless stay! We look forward to your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, spacious, easy check in. Loved it!
Stayed 1 night in Jul 2021
Response from Front Desk on Jul 27, 2021
Happy to see we've ticked all the boxes for your stay! Thank you

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Self check in great feature. Everything is well organized and clean. Some kitchen item like kettle need to be replaced. Window screen mesh need to be replaced as well. Over all good condition. Recommend.
Stayed 1 night in Jul 2021
Response from Tim on Jul 17, 2021
We are glad you enjoyed your stay! We hope to see you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
There is no air condition in entire property The upper floor feels like a oven when it is 39 degrees out side
Stayed 2 nights in Jun 2021
Response from Front Desk on Jul 6, 2021
Thank you for coming to stay with us While the chalets do have ceiling fans, installing AC units is something that is being looked into (especially after the unprecendented heatwave!). We hope you enjoyed your time.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
The property location is very good. Onsite coin Laundry was bonus. Getting any sort of help from the property management was a big challenge. We had issues with the toilet clogging and we tried to reach someone for a couple of hours but could not reach anyone.
Stayed 3 nights in Jun 2021
Response from Front Desk on Jul 5, 2021
Thank you for your feedback and sorry to see you had some issues come up during your stay. We have no record of this from the last couple of days, if you could contact our Front Desk directly then we can ensure this maintenance issue has been investigated? We provide a contact number on the confirmation emails. We hope you'll come back again.

10/10 Excellent

Verified traveler

Traveled with partner
Really convenient location had almost everything I needed. No Lemmon juicer but was like being at home!
Stayed 2 nights in Jun 2021
Response from Front Desk on Jun 7, 2021
Fantastic feedback, thank you. We'll have to look into the lemon juicers! Looking forward to welcoming you back.

10/10 Excellent

Charity Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Front Desk on May 31, 2021
Fantastic to see a 10/10 stay! We look forward to your return.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible going to and from Banff. Staff was considerate- we were able to check in early since we are already on site and our suite is ready. Kitchen utensils are complete- extra towels, pillows and blankets are in the room. On the other hand, in one of the rooms you can hear the vehicles. Also, extra waste bags can be handy next time as we are a big family. Overall, the suite is spacious and very private.
Stayed 2 nights in May 2021
Response from Shannon on May 26, 2021
Thank you for staying with us and for the great review. We will provided your feed back to housekeeping We appreciate you bring that to our attention.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Basic property, no front desk. Units are spacious but cleanliness could use some improvements.
Stayed 2 nights in May 2021
Response from Front Desk on May 29, 2021
Thank you for your rating and feedback. We manage Banff Boundary Lodge as a remote property where phone support to our Front Desk in Canmore is available 7am-11pm and we can be on site within 5 minutes if required. Our Security team is available 11pm-7am on the phone number provided. We're glad you had a satisfactory stay, and we will look into the cleanliness improvements as suggested.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from Shannon on May 21, 2021
Thank you for the review. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You paid what you asked for! Great place to stay and very peaceful! Great deal for family with unexpected kitchen stuff!!! Highly recommended!!!
Stayed 1 night in May 2021
Response from Front Desk on May 11, 2021
Thank you so much for taking the time to leave an excellent rating and for recommending our hotel to other travelers.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
just like home^^
Stayed 1 night in Apr 2021
Response from Front Desk on Apr 25, 2021
Great to see a 5/5 review - we do aim for a home away from home!