Ratings based on 1,513 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Calgary

Banff Caribou Lodge for an enjoyable stay!

Posted Aug 27, 2015
Pros: Location and value for money.
Cons: With the kids, it would be nice to have an actual pool as opposed to simply the large hot-tub.
Location: Easy walk to downtown Banff or choose to eat at the Keg in the hotel. Enjoy the townsite or hop in the car to enjoy the national park.
A go to location for couples or families. Only a few blocks from downtown Banff, everything is within walking distance. Friendly staff, nice rooms and exactly what you'd expect from a lodge in the Canadian Rockies. Spa is also very nice. We'll definitely return.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Decent hotel, but rooms are small, no AC

Posted Aug 26, 2015
We were very optimistic entering the lobby that we had chosen a great hotel, particularly with the Keg restaurant in the lobby. But our room was very small for a double queen, and not air conditioned so very warm at night (a fan was provided). Also, the mini fridge was half-sized, and froze our fruit and yoghurt. The hot pool was nice, but a regular pool would have been more enjoyable for my family. One working washing machine only in the laundry room made for one very late laundry night as well. But, we were happy to be staying right in Banff and enjoyed our 3 days in town.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Aug 23, 2015
Lodge ro was run do lobby and bar restaurant are were nice
3 out of 5
by A verified traveler

Posted Aug 23, 2015
TV was not working cleaniness was not so good but the staffs hospitality was good
4 out of 5
Recommended
for Everyone
by A verified traveler from BC

Posted Aug 22, 2015
Quick overnight stay on a long roadtrip. No a/c in the room but, fortunately it didn't get too hot, and a fan was provided. Surprised at the lack of cleanliness in the stairwell from parkade to lobby. Customers are in and out all day, every day, but the tile floor and stairs are filthy and have not been properly scrubbed for too long. Room was comfortable, spacious and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Posted Aug 22, 2015
Very comfy beds, small rooms but sufficient for us. My fave restaurant , the Keg is located in the hotel. Staff were friendly. Would stay there again 😃
4 out of 5
Recommended
for Everyone
by A verified traveler from AB

Close to downtown. Underground parking.

Posted Aug 20, 2015
The hotel is nice. It was hot weather and we missed air conditioning. Staff were friendly
4 out of 5
Recommended
for Everyone
by A verified traveler

Nettes Hotel , schönes Zimmer mit kleinem Balkon

Posted Aug 15, 2015
Wir waren nur eine Nacht in diesem Hotel. Der Whirlpool hat uns super gefallen. Das Zimmer hätte etwas größer sein können, aber für eine Nacht war es okay. Ansonsten fanden wir alles sehr schön.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, close to everything!

Posted Aug 15, 2015
Very nice rooms, clean and comfortable! Aur conditioning is needed in rooms for the hot hot days, when it does not cool down. Very hard to sleep with a hot room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Our Stay

Posted Aug 14, 2015
Pros: See above
Cons: See above
Location: Great location in town. Access to good restaurants and stores
For the most part, our stay went well. Things we liked: location, access to hot tub, and high quality restaurant with great waiter. Didn't like: Hot temperature of room at night nor lesser quality of room (I'm guessing because we reserved it under a promotion).