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Reviews of Banff International Hostel

1.5 out of 5
Banff International Hostel
449 Banff Ave, Banff, AB

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 232 reviews" "
Rating 8 - Good. 76 out of 232 reviews" "
Rating 6 - Okay. 42 out of 232 reviews" "
Rating 4 - Poor. 19 out of 232 reviews" "
Rating 2 - Terrible. 18 out of 232 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Max

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No sound isolation, when people upstairs got up at 6am it was so loud we could not get back to sleep.
Stayed 1 night in Mar 2024
Response from BIH on Mar 19, 2024
We are sorry to see that you had trouble with the noise, I will pass this onto management and see how we can improve!

10/10 Excellent

joel

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it quite and relaxing
Stayed 3 nights in Mar 2024
Response from BIH on Mar 13, 2024
Thank you for staying with us!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 11, 2024
Thanks for your feedback!

2/10 Terrible

Kirill

Traveled with group
Disliked: Property conditions & facilities, room comfort
Doesn't deserve is place in Banff
This place should be leveled to the ground. It is an old motel turned into a sorry hostel. The infrastructure is more haphazard post apocalyptic than a proper hostel. It has a liquor store on the premises and it seems that the LOCAL drunks start there and finish up crashing in the hostel. Overall this place gives an impression of subsidized rehab government housing than a place for tourists.
Stayed 1 night in Jan 2024
Response from BIH on Jan 23, 2024
I am sorry to see that you did not enjoy your stay with us. We do not have too many locals staying with us, the majority of people we host are backpackers. Unfortunately, some do enjoy the party scene in Banff a little bit too much. Please be aware we do have someone on site 24hours for any issues. I apologize that these people impacted your stay, I will pass this comment onto the management and see what we can do in the future.

10/10 Excellent

Junjie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable prices
Stayed 1 night in Dec 2023
Response from BIH on Jan 23, 2024
Thank you for your review!

10/10 Excellent

Mary Lynn

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from BIH on Oct 22, 2023
Thank you for your feedback!

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from BIH on Oct 12, 2023
Thank you!

6/10 Okay

Felipe Jr

Stayed 3 nights in Sep 2023
Response from BIH on Oct 22, 2023
Thank you for your feedback!

6/10 Okay

Akimoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and safe
Response from BIH on Sep 20, 2023
Thank you for your feedback!

10/10 Excellent

Wilhelmina

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from BIH on Aug 31, 2023
Thank you for your feedback!

8/10 Good

Teng

Liked: Cleanliness, staff & service, property conditions & facilities
Just okay
Stayed 1 night in Aug 2023
Response from BIH on Aug 24, 2023
Thanks for your feedback!

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its safe
Stayed 1 night in Aug 2023
Response from BIH on Aug 24, 2023
Thanks for your feedback!

10/10 Excellent

Nadia

Stayed 1 night in Aug 2023
Response from BIH on Sep 14, 2023
Thank you!

6/10 Okay

Wonwoo Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dark, humid, rooms
Stayed 2 nights in Aug 2023
Response from BIH on Aug 20, 2023
Thank you for your feedback

10/10 Excellent

HUU THINH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from BIH on Aug 20, 2023
Thank you for your feedback

8/10 Good

PAJHONGJIT

Liked: Staff & service
Bathroom, and refrigerator in unit are convenience. Locker size is small.
Stayed 2 nights in Aug 2023
Response from BIH on Aug 20, 2023
Thank you for your feedback

10/10 Excellent

Mehul

Liked: Cleanliness, staff & service
Excellent service
Stayed 4 nights in Jul 2023
Response from BIH on Aug 20, 2023
Thank you for your feedback

6/10 Okay

Reed

Stayed 3 nights in Aug 2023
Response from BIH on Aug 20, 2023
Thank you for your feedback

8/10 Good

Mari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, safe, and convenient.
Stayed 3 nights in Jul 2023
Response from BIH on Aug 2, 2023
Thank you for your review!

8/10 Good

Shek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have bathroom inside the dorm👍 However no filter water and the water boiler is in bad condition. Only can drink tap water☹️
Stayed 4 nights in Jul 2023
Response from BIH on Jul 30, 2023
Thank you for your review!

10/10 Excellent

Sebastian

Stayed 2 nights in Jul 2023
Response from BIH on Aug 20, 2023
Thank you for your feedback

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff
Stayed 3 nights in Jul 2023
Response from BIH on Jul 30, 2023
Thank you for your review!

4/10 Poor

Kamal A

Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed for 2 nights and booked a room with double bunk beds. I paid just over 1000 dollars for a 2 night stays (hey it’s Banff!). The door to the bathroom made a loud noise whenever it was opened or closed as the edge of the door was rubbing on the floor each time. Also, dont fall for the free breakfast. They just have some cereals, bread and jam and its help yourself kinda place. Its basically a hostel and a place to crash. I would have been much happier at a motel but I knew what i was signing up for. Otherwise the bed and the room was clean and they provided what is required for your stay.
Stayed 2 nights in Jul 2023
Response from BIH on Jul 30, 2023
I am sorry to see that you did not enjoy your stay with us, I will pass your comments on to the relevant departments.

10/10 Excellent

Toru

Stayed 3 nights in Jun 2023
Response from BIH on Jul 30, 2023
Thank you for your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from BIH on Jul 2, 2023
Thank you for your feedback!

10/10 Excellent

Nozomi

Stayed 4 nights in Jun 2023
Response from BIH on Jun 21, 2023
We are so happy you enjoyed you stay with us!

10/10 Excellent

Yukiko

Stayed 2 nights in Jun 2023
Response from BIH on Jul 8, 2023
Thank you!

10/10 Excellent

chuehwang, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Jun 2023
Response from BIH on Jun 14, 2023
Thank you for your review!

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from BIH on Jun 10, 2023
Thank you for your feedback

4/10 Poor

steve

Traveled with group
Disliked: Staff & service, property conditions & facilities
I thought it was the good place to stay because of high review rate. However we were very disappointed, almost all "hardware" in the room needs to be remolded (too old). Bedding are too cheap. Parking place is so small and kitchen is mess (even it is clean), breakfast is almost nothing to choose. Any way hostel will be not a good choice for a group of three.
Stayed 1 night in May 2023
Response from BIH on Jun 10, 2023
I am sorry to see you did not enjoy your stay, I will pass your feedback onto the relevant department.

10/10 Excellent

??

Stayed 4 nights in Apr 2023
Response from BIH on May 28, 2023
Thank you for your review!

6/10 Okay

Heidi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people were nice but the room was freezing when I arrived. Another guest had left the window open and then the door was also very drafty. Offered a second space heater and an extra blanket (which had hair on it). They did come to take a look at the draft and said they would work to fix it in the morning. Sheet also had some stains on it. Dishes in the shared kitchen also had some hair on them. I was surprised that breakfast was included though so that was good. New experience for me, wasn't the worst but not sure id hostel it again if I had the choice.
Stayed 1 night in Dec 2022

10/10 Excellent

Juraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was worried about theft at a hostel, but roommates were nice and it was perfect if you're in your hotel just to sleep. And you don't come to Banff to sit in a hotel room. Staff was very friendly and I had a comfortable, safe sleep and met some nice folks.
Stayed 2 nights in Nov 2022
Response from BIH on Nov 15, 2022
Thank you for leaving us such a nice review :)

8/10 Good

Rong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2022
Response from BIH on Oct 7, 2022
Thank you!

2/10 Terrible

Yehsa

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Limited parking, the unit has no aircon, limited supply of toileries such as toothpaste, toothbrush, shampoo, conditioner and soap. So disappointed with the breakfast serve.
Stayed 1 night in Oct 2022
Response from BIH on Oct 4, 2022
Hello Yehsa,Thank you taking the time to leave us a review.I would like to point out a few things1. We are a Hostel, not a Hotel. This means inexpensive accommodation geared to travellers, if you were looking for more toiletries I suggest staying at a hotel. 2. There is no air conditioning as we are located in the mountains where it is only hot 1 month out of the year.3. Parking is limited on site, and throughout all of town. We do however show our guests alternative parking once our lot is full.We hope you have a lovely day

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at this property because it is close to everything. Friendly and helpful staff. Well recommended. I would always stay here whenever I come to visit Banff . Cheers!
Stayed 2 nights in Sep 2022
Response from BIH on Sep 23, 2022
Thank you!

6/10 Okay

francisco

Traveled with family
Liked: Staff & service
.
Stayed 2 nights in Sep 2022
Response from BIH on Oct 13, 2022
Thank you for your review

10/10 Excellent

Kudzai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Qunyan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice location, quite, clean and friendly service
Stayed 2 nights in Aug 2022
Response from BIH on Sep 1, 2022
Thank you for the review!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from BIH on Aug 25, 2022
Thank you!

4/10 Poor

Eduardo

Disliked: Amenities, property conditions & facilities
Noisy,you can here the sounds coming from the other room upstairs and the steps and closing of doors
Stayed 1 night in Aug 2022
Response from BIH on Aug 25, 2022
I will pass the comments on to the relevant department.

2/10 Terrible

Sobhan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the pricing the rooms are too small and not commensurate to standard available
Stayed 2 nights in Jun 2022
Response from BIH on Jul 3, 2022
Thank you for the feedback, we will look at ways we can improve.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 1 night in Jun 2022
Response from BIH on Jun 24, 2022
Thank you!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Staff was helpful, offers free breakfast and kitchen use. Conveniently located within walking distance to downtown eateries and hike Tunnel Mtn. Highly recommend!
Stayed 4 nights in Jun 2022
Response from BIH on Jun 24, 2022
Thank you

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist is approachable & accommodating, she granted my request to be at lower bunk. She is nice to direct me where I can catch a Shuttle going to Lake Louise. 👍👍The property is clean and your primary needs are provided. Would surely recommend. 👍👍❤️❤️ I Will be back in the near future.
Stayed 1 night in Mar 2022
Response from BIH on Mar 19, 2022
Thank you for your lovely review!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always so nice, easy to meet people that are out enjoying the adventures to be hand and share ideas
Stayed 6 nights in Jan 2022
Response from BIH on Jan 14, 2022
Thank you for your review!

4/10 Poor

Parvinder

Stayed 1 night in Nov 2021
Response from BIH on Dec 11, 2021
Thank you for taking the time to leave a review!

8/10 Good

Kodi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great, inexpensive stay overall
Really nice, newly renovated hostel. The kitchen is a bit small but was never an issue.
Stayed 3 nights in Nov 2021
Response from Bobbi on Nov 20, 2021
Hey Kodi! Thanks a bunch for the great rating! We are super happy your group enjoyed your stay with us!

10/10 Excellent

Rubyyat Ryyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate their support!
Stayed 3 nights in Oct 2021
Response from BIH on Oct 21, 2021
Thank you for your review!

8/10 Good

jeff

Traveled with partner
Liked: Cleanliness, staff & service
Great location, price and environment. Similar to European Hostels I’ve stayed in and everyone was super friendly.
Stayed 1 night in Oct 2021
Response from BIH on Oct 14, 2021
Thank you for the wonderful review!