Not suitable for snowboarders/skiers
Posted Mar 8, 2017
Like I said in our "first impression" review, if you're in Banff for snowboarding or skiing, don't stay here!
You're not allowed to bring your gear into the room, so you have to get a lock from the front desk and carry all your stuff from the lobby, downstairs, go outside-across the parking lot into the neighboring hotel, take the elevator down to the underground parking, walk across that and in to a storage to put your gear into a locker that can barely fit the items.
The hotel felt old and in need of a good renovation, the area felt very dodgy and the room looked old and you could easily hear your neighbors and people outside the hotel. There's a teeny tiny flatscreen tv, I'd say about the same size as a computer monitor. We had to place it on top of the microwave to be able to see it from the bed, since the dresser it was standing on was very low.. The bathtub had some weird black stains in it, the toilet wasn't flushing very well and you had to hold down the flush for quite a while for it to do it's job. There were no glasses in the room, only plastic cups for the coffee. The "year-around heated outdoor pool" isn't heated, it's more lukewarm, which isn't the nicest feeling when it's snowing outside. The staff didn't feel that engaged and friendly, more like they couldn't be bothered. Only good thing was comfy beds.