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Reviews of Pocaterra Inn and Waterslide

2.5 out of 5
Pocaterra Inn and Waterslide
1725 Mountain Ave, Canmore, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1796 out of 2727 reviews" "
Rating 8 - Good. 691 out of 2727 reviews" "
Rating 6 - Okay. 159 out of 2727 reviews" "
Rating 4 - Poor. 52 out of 2727 reviews" "
Rating 2 - Terrible. 29 out of 2727 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Saroj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was great.
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 23, 2024
Thanks for your review and five star rating Saroj.

10/10 Excellent

Nerissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! The room and breakfast was very nice. My son loved the waterslide. I tried the sauna it is okay but not much steam. We will definitely be back!
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 23, 2024
Thanks for your review and five star rating Nerissa.

6/10 Okay

Lili

Traveled with family and small children
Liked: Staff & service
We had a beautiful room but the blankets on the beds were terrible. There was sheets over sheets no proper blanket that kept a person warm. There wasn’t even a fitted sheet on the mattress just a flat sheet so a person would just get lost with all these sheets during the night. Very uncomfortable. But the breakfast was amazing! And the pool was great but a little too cold so lots of parents just sat in chairs and watched their kids instead of going into the water cause it was just very brisk.
Response from BWP GM on Apr 23, 2024
Thanks for your review and valued feedback Lili.

10/10 Excellent

Maria Regina

Liked: Cleanliness, staff & service, property conditions & facilities
We were happy of how spacious the room was. There’s 5 of us and everyone slept comfortably. The breakfast was amazing! Easy check in and checknout!
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 22, 2024
Thanks for your review and five star rating Maria. I am pleased to see that you enjoyed our hotel and the complimentary breakfast that we serve each morning.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and excellent service
Stayed 2 nights in Apr 2024
Response from BWP FOM on Apr 21, 2024
Thank you for your review Jessica. I am pleased that you enjoyed your stay at our hotel.

10/10 Excellent

Diane

Traveled with family
Nothing negative to say. The facilities, amenities, staff and breakfast were all excellent!
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 21, 2024
Thank you for the great review Diane. It’s an honor to be recognized. We hope you’ll come back soon.

10/10 Excellent

Jayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind enough to allow us for an early check in. We enjoyed the pool and waterslide. Complimentary breakfast was excellent. Over all the hotel is good.
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 21, 2024
Thank you for your great review Jayne. We work hard to offer high-quality service to every guest. We made sure to share this feedback to our staff to give them the recognition.

10/10 Excellent

Hilary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterslide is a lot of fun, breakfast is varied and generous, enjoyed our stay very much.
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 21, 2024
Thank you for your review Hilary. I am pleased that you enjoyed your stay at our hotel. We look forward to welcoming you back again soon.

10/10 Excellent

Diane, Ponoka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional
Stayed 4 nights in Apr 2024
Response from BWP FOM on Apr 20, 2024
Thank you for your wonderful review Diane. Have a lovely day.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 21, 2024
Thank you for sharing an excellent rating on your recent stay. Have a wonderful day.

10/10 Excellent

Daniel, Edmonton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel for spending a weekend in the mountains! My little one enjoyed the facilities: pool, water slide, jacuzzi, sauna.
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 20, 2024
Thank you so much for taking the time to leave an excellent rating Daniel. We really appreciate your business. Please let us know what we can do for you in the future.

10/10 Excellent

Shawn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience.
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 20, 2024
We really appreciate you taking the time to share your rating with us Shawn. We look forward to seeing you again soon.

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fireplace, awesome breakfast
Stayed 2 nights in Apr 2024
Response from BWP FOM on Apr 20, 2024
Thanks so much for sharing your experience with us Anita. I'm glad you liked the fireplace and breakfast. We hope to see you again soon.

10/10 Excellent

Lori

Liked: Staff & service, amenities, property conditions & facilities
Staff was excellent. Check in and Check out we’re super fast
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 19, 2024
Thanks for your review and five star rating Lori. I am pleased to see that you enjoyed our hotel and our excellent employees.

8/10 Good

Jeeyern

Liked: Cleanliness, staff & service, property conditions & facilities
It's clean and kind staffs. Great breakfast. Everything's awesome.
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 19, 2024
Thanks for reviewing your recent stay with us Jeeyem. I am pleased to see that you enjoyed our hotel and the complimentary breakfast that we serve each morning.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 19, 2024
Thanks for the five star rating Gerald.

8/10 Good

Ximena

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 19, 2024
Thanks for rating your recent stay with us Ximena.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. The staff was friendly. I would stay here again.
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 17, 2024
Thanks for your review and five star rating Michelle.

8/10 Good

Dave, whitecourt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pocaterra Inn was a real nice stop along our route to Banff.
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 16, 2024
Thanks for taking the time to review your recent stay with us Dave.

10/10 Excellent

Izzy

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how they treated my dog. This place is truly pet friendly. The rooms are clean and pool is great. The breakfast that’s included is also an amazing spread. Really great place.
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 15, 2024
Thanks for your review and five star rating Izzy. I am pleased to see that you enjoyed our pet friendly hotel.

4/10 Poor

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Doable but far from great. Pool is not as big g as they make it look on the picture. I don't expect a standard room to be super special but not I expect it to be in the basement. Toilet clogged without understanding why. At 8.40 some worker opened the room door and just said sorry and left...? Staff at the reception was pleasant though...
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 14, 2024
We appreciate your taking the time to leave a comment Peter, and we apologize to hear about your experience with a member of our staff. We hold ourselves to the highest standards and have addressed this issue. Please give us another chance to prove ourselves sometime soon.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Room is clean. Pool area clean.
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 13, 2024
Thank you for choosing us Timothy. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

10/10 Excellent

Rodger, Okotoks

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Very nice room quiet rooms. Nice pool area. Lots of kids on the weekend.
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 13, 2024
Many thanks for the 5-star rating Rodger. If there’s anything we can do to improve our offering, please let us know!

4/10 Poor

Hafsa

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from BWP FOM on Apr 13, 2024
Thank you for sharing your rating Hafsa. Have a nice day.

10/10 Excellent

Kyoungrok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 13, 2024
Thank you for sharing a great rating with us Kyoungrok. Have a lovely day.

8/10 Good

Amir Riaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was reasonable. Close to downtown Canmore and not far from Banff
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 12, 2024
Thanks for reviewing your recent stay with us Amir,

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Been here before will always go back the gym can be updated with a universal gym But all good
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 11, 2024
Thanks for your review and five star rating Christopher.

10/10 Excellent

Dalibor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly place to stay.
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 11, 2024
Thanks for your review and five star rating Dalibor.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and water slide are great for young families and our kids had so much fun at the hotel. The room was clean and comfortable. This was our 2nd time staying and we look forward to our next visit
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 10, 2024
Thanks for your review and five star rating Jonathan. I am pleased to see that you continue to enjoy our hotel.

10/10 Excellent

Hona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived the cleanliness of the pool, and the hours of operation! It was a great location in Canmore. The only downside was the parking situation, but well worth it!
Stayed 5 nights in Mar 2024
Response from BWP GM on Apr 10, 2024
Thanks for your review and five star rating Hona.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, the beds comfortable and the staff were friendly. They even called after we checked in to see if everything was okay. The breakfast staff accommodated my sister who is gluten free and has allergies to pork by cooking her up a separate plate of eggs. I would not hesitate to recommend this hotel.
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 10, 2024
Thanks for reviewing your recent stay with us Nancy. I am pleased to see that you enjoyed our hotel.

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was amazing. We had a quiet deck with sitting to enjoy the scenery.
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 9, 2024
Thanks for reviewing your recent stay with us Mellissa. I am pleased to see that you enjoyed our hotel.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from BWP GM on Apr 10, 2024
Thanks for rating your recent stay with us Michelle.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from BWP GM on Apr 10, 2024
Thanks for the five star rating Melody.

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is safe, clean,quiet and easy parking.
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 9, 2024
Thanks for your review and five star rating Luis.

10/10 Excellent

Garret, Maskwacis

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the mountain air and the views.
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 9, 2024
Thanks for your review and five star rating Garret.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and a beautiful view from the hottub
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 13, 2024
Thank you for sharing a great rating Sherry. Until your next visit.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great place for families! My kiddo loved the water slide and pool, I loved the hot tub! Beds were comfortable, room was clean and the staff was friendly and efficient
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 8, 2024
Thanks for your review and five star rating Pamela.

10/10 Excellent

Nesline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool with slides and loved the fireplace in the room. Staff was very kind.
Stayed 1 night in Jan 2024
Response from BWP GM on Apr 8, 2024
Thanks for your review and five star rating Nesline.

8/10 Good

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and it was in a great location right next to BANFF! The rooms were nice and clean with a fireplace and balcony with a view of the mountains. The breakfast was also yummy and had a large room for everyone to sit. The hotels pool, hot tub, and sauna were nice, but it was very noisy with children usually. The parking was difficult and limited depending on the time of day so be aware of this. On another random note, the elevator is extremely slow so be prepared for that.
Stayed 5 nights in Mar 2024
Response from BWP GM on Apr 8, 2024
Thanks for taking the time to review your recent stay with us Taylor.

10/10 Excellent

Ariane

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and simple breakfast buffet. Pool was nice and fun. Rooms were nice and clean. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from BWP GM on Apr 8, 2024
Thanks for your review and five star rating Ariane.

10/10 Excellent

stefania

Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 9, 2024
Thanks for your review and five star rating Stefania.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Apr 2024
Response from BWP GM on Apr 8, 2024
Thanks for taking the time to review your recent stay with us Ron.

10/10 Excellent

Rebecca

Liked: Staff & service, property conditions & facilities
I thought it was perfect for our needs.
Stayed 3 nights in Mar 2024
Response from BWP FOM on Apr 7, 2024
Thank you for your review Rebecca. I am pleased that you found our hotel perfect to your needs. Until your next visit.

10/10 Excellent

Lindsay, Prince Albert

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff was exceptionally pleasant especially with my 3 kids. Anytime any of us needed something we got it with prompt service and always friendly! Will definitely stay here again in the future!
Stayed 3 nights in Apr 2024
Response from BWP FOM on Apr 6, 2024
Thank you for your kind words and wonderful 5-star review Lindsay! We are thrilled to hear that you enjoyed your stay at Pocaterra Inn & Waterslide and had a memorable experience. Our team works hard to provide exceptional service and amenities, and receiving such positive feedback is always rewarding. We truly appreciate your recommendation and look forward to welcoming you back for another unforgettable stay in the future.

10/10 Excellent

Sharlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BWP FOM on Apr 7, 2024
Thank you for sharing a great rating with us Sharlyn. See you on your next visit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from BWP FOM on Apr 7, 2024
Thank you for your 5-star rating with us James. Have a wonderful day.

8/10 Good

Marty

Traveled with partner
Liked: Cleanliness, staff & service, amenities
An older place but well kept.
Stayed 1 night in Mar 2024
Response from BWP FOM on Apr 6, 2024
Thank you for sharing a great rating Marty. Until your next visit.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary breakfast was excellent! I love the sauna and the hot pool.
Stayed 2 nights in Apr 2024
Response from BWP FOM on Apr 7, 2024
Thank you for your review Ruth. I am glad you enjoyed your breakfast and love the sauna and hot tub.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great stay! The staff were very friendly and helpful. The facility was very clean. The rooms were perfect with comfortable beds. To top it off the waterslide was fun and fast! Overall a great place for a mini family excursion!
Stayed 2 nights in Apr 2024
Response from BWP FOM on Apr 6, 2024
Mark, thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Pocaterra Inn and Waterslide. We hope you’ll visit us again soon.