Ratings based on 578 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Very nice stay!

Posted Jan 20, 2017
I would highly recommend this resort. Very clean with kitchen ,big rooms ,good location .It has warm outside pool and 2 hot tubs .
3 out of 5
by A verified traveler from Canada

Room Floor was DIRTY and barely cleaned!!

Posted Jan 11, 2017
Pros: -
Cons: Clean the rooms better!! A simple vacuum would have been a huge improvement.
Location: .
Found a ring and an old baby-bell bright red wax cheese holder on the floor within 5 mins of arriving- they obviously didn't do much of a vacuum- or they would have seen both of these items! I gave the ring to the front desk- hopefully someone calls in and finds it. Very overpriced for what you get.....
Comment from Hotel Management
Jan 13, 2017 by Faye G. , Hotel Management
Keri, I am very disappointed to read your comments regarding your stay as this is not to our high standard. I would certainly like the opportunity to rectify this situation as it was not brought to my attention during your stay. Sincerely
3 out of 5
by A verified traveler

Small

Posted Jan 10, 2017
Bring extra stuff for the kitchen. Small place for a 2 bedroom -6 people . Can't even all sit around the kitchen table.
Comment from Hotel Management
Jan 13, 2017 by Faye G. , Hotel Management
Thank you for your feedback. I apologize if you feel you did not have the items required in the kitchen. Our 2 Bedroom suites are fully stocked with the necessities for most travelers, however we have many additional items in stock for those that request. I do hope to see you in the mountains again soon, Sincerly
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 8, 2017
Nice and cozy hotel. Overall good experience. Love the free washing station in the parkade. All hotels should have that. Can be a bit loud(walls a little thin)
Comment from Hotel Management
Jan 13, 2017 by Faye G. , Hotel Management
Thank you for your review. I am pleased to see that you enjoyed our property and complementary washing station in the parkade. Looking forward to seeing you in the mountains again soon, Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
Enjoy this hotel every time. Whether it is with the family, or friends, it's always a great experience
Comment from Hotel Management
Jan 13, 2017 by Faye.G, Hotel Management
Sara, thank you for your 5* rating and comments. We enjoy welcoming back our loyal guests, as much as we do our new. We look forward to seeing you again in the near future, Sincerely
3 out of 5
by A verified traveler from Palmerston North, New Zealand

Nice but not great

Posted Jan 4, 2017
Pros: Great room with lots of space and amenities
Cons: Get more staff or train existing ones to be more responsive to needs of their customers
Housekeeping only cleaned our room one out of five nights. Many times they would knock on our door after five pm to come in and clean after we had arrived back from our days activities. The front desk locked us out of our room the last day before 11 am check out time. No response from Clique hotels after complaining to corporate office. Front Desk was either too busy to answer any questions or no one was there. We did not get the service that a Hotel normally offers.
Comment from Hotel Management
Jan 14, 2017 by Faye G. , Hotel Management
David, thank you for taking the time to leave feedback for the expedia community. I am pleased to see that you enjoyed our spacious rooms and beautiful amenities. I am however, disappointed to read that you felt that you did not receive our high level of customer service. Our housekeeping teams work long hours over the holidays in order to service all of our guests during their stay. I personally would like to address these concerns with you, and would ask you to contact me directly on property to rectify this. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Xmas getaway from South FL

Posted Jan 4, 2017
Pros: The staff was amazing.
Cons: Better dishes and cooking utensils in the rooms.
Location: Skiing, shopping, snowmobiling, tubing, Mt Norquay, Sunshine ski, Lake Louise.
Book this last minute to get family out of south Fl for the winter holiday. Was a great location. Town is great with many great restaurants and shops. Skiing and Banff National park only minutes away. Faye and rest of front desk personnel were amazing with suggestions and help booking the different activities we did while there. Family enjoyed it so much we are looking forward to booking again during summer months to do some of the great hiking we heard about.
Comment from Hotel Management
Jan 13, 2017 by Faye G. , Hotel Management
Charles thank you for taking the time to leave a review for our team and expedia guests. It was my pleasure to assist you during your stay, and really look forward to welcoming you back in the summer. I hope your 2017 is continuing to treat you well, Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Modern mountain stay

Posted Jan 2, 2017
Beautiful hotel- very tidy and clean. Large spacious room great for 6 adults! (We stayed in the one with 2 bedrooms and a pull out) we love having a kitchen in our room to save money!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Great place for the holidays

Posted Dec 27, 2016
Beautiful hotel. Great facilities. Fun to have year round outdoor pool as well as hot tubs. Set up very well for the holidays. Christmas movies and activities were appreciated. "Santa" was a bit odd though. Room was lovely but since able to accommodate 6, would have been nice to have dishes and glasses for 6 as well as a duvet for the pull out bed without having to ask. Comfortable and roomy though. Would stay again. Staff were exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
Pros: Pool, Underground heated parking, comfortable rooms
Cons: In the standard room I would suggest a microwave or downstairs where the vending machine is. Also 2 go cups for the coffee. A room key drop off box so
Location: Close to everything. Easy to get downtown.
Swimming was great the pool wasn't cold. Heated pool was perfect temperature.
Comment from Hotel Management
Dec 11, 2016 by Faye G, Hotel Management
Thank you so much for leaving your feedback. I am pleased that you managed to enjoy our pool even in the winter weather. We do have a microwave close to he front desk where our team would be happy to assist. We look forward to seeing you again soon. Sincerely