OK but not as good as used to be
Posted Oct 13, 2016
Since being bought out by Marriott the Delta has not been quite as well run as before. The front desk staff were very pleasant, we needed a pet free room for allergies and they accommodated us nicely. The hotel was under some renovations while we were there but that did not affect our stay at all. Room was clean-ish maybe I am picky but I prefer my showers not to come with other people's hair in it. Hot tub was more luke warm but stream room was good all of it was super clean which is great. We had an issue at the Thanksgiving buffet; service was terrible, ran out of plates, dirty (food everywhere), ran out of food constantly, when it came often was cold. We pointed out our disappointment ($100 meal!) and was met with blank stares...decided to mention to concierge staff as was feeling very unhappy and was brushed off there as well. This didn't ruin our weekend but it sure put a damper on it, unsure if we will choose to stay here for ski season, may just stay in Canmore instead. The only places to eat are in the hotel and if the food/service is bad it makes you not want to commit to staying there.
Comment from Hotel Management
Oct 17, 2016 by Joanna, Hotel Management
Thank you for taking the time to share your feedback with us. After reviewing your comments, we clearly missed a few opportunities during your stay and sincerely apologize for our team's shortcomings. Rest assured, we've shared this with our team to improve our hotel operations and guest experience going forward.
If there is anything else you'd like to share, you're welcome to contact us directly.