Needs a refresh, and more attention to guests
Posted Sep 1, 2016
The hotel must have been nicer 20 years ago but it is showing its age now.
Entertainment was hard to come by, and not that great when available. One manager told us the only rooftop patio in the entire place was closed for the night (at 8pm) because it was 'too chilly'. It was a beautiful night and 20 degrees Celsius! They just didn't want to staff it as there weren't that many guests around. Notice boards hadn't been updated in about a month.
Renovations are underway, as we noticed from 7am to 5pm every day with the sound of buzzsaws, trucks and other loud construction noise. Had I known it was undergoing construction we would have stayed elsewhere, as it was impossible to get a moment's peace during working hours. It didn't help that they kept the lobby doors open.
The inside-outside hot tub was out of commission and while the front desk staff said it could be up and running 'later today or tomorrow', it was very obvious that no work had been done on it for quite a while, and wouldn't for the forseeable future (and probably not this season at all). Don't lie to your guests!
The scenery is amazing, however.
Comment from Hotel Management
Sep 14, 2016 by Joanna , Hotel Management
Thank you for sharing your feedback with us. As you noticed, we're currently undergoing a phased, multi-million dollar renovation which is slated for completion soon. To date, John Palliser Manor is complete and we're currently updating the Main Lodge.
Although we failed to exceed your expectations during your stay, we hope to welcome you back to Kananaskis soon!