Ratings based on 881 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from G

Great hotel with kids

Posted Mar 27, 2017
The hotel amenities were perfect for kids. Lots of fun things to do with them. The hotel staff was extremely unhelpful. They were always polite but never willing to help with anything you needed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome facilities for kids

Posted Mar 25, 2017
We had everything we needed for a nice stay and more ;-) Waterpark and indoor playground were amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler

The kids play room and waterslides are awesome

Posted Mar 21, 2017
We hit the waterslides every day after skiing. Also the play room was great for a down day with the kids.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017
Clean but dated. Little things like worn seat covers and drapes missing hooks.
3 out of 5
by A verified traveler

Nice north American style hotel with poor wifi

Posted Mar 19, 2017
The hotel is a little bit far away from downtown and you can't walk to. The wifi is too weak and always up and down.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Good family set up.

Posted Mar 1, 2017
We really enjoyed the water slides & hot tub after a long day.
Comment from Hotel Management
Mar 3, 2017 by Douglas Fir, Hotel Management
That's great to hear we are happy that you enjoyed the water park and look forward to your return visit
3 out of 5
Recommended
for Families
by A verified traveler

Dated resort with great amentites

Posted Feb 27, 2017
Overall the hotel is tired, dated and needs a good renovation. Our little cabin was cozy, but so dark.... The beds were comfortable and the kids had a BLAST in the pool and on the water slides.
Comment from Hotel Management
Mar 3, 2017 by Douglas Fir, Hotel Management
Thank you for your comments and we hope to start working on some of your concerns soon. We are glad that your family had a Blast in the water slides. See you on your next trip to Banff
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Family Hotel

Posted Feb 24, 2017
Such a wonderful hotel, every visit seems to be better than the last!
Comment from Hotel Management
Mar 3, 2017 by Douglas Fir, Hotel Management
great to hear we look forward to the next time you are back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2017
Super friendly staff with clean facility, although the mattress we used were very old , it was rather uncomfortable , needed to update Great for family staying!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Douglas Fir

Posted Feb 12, 2017
Pros: Comes with well equipped kitchen. Has separate bath upstairs with 2 queen beds.
Cons: Seating. I know space is at a premium but one or 2 comfy chairs would be nice. Even if one was left in the bedroom on the main.
Location: Hiking/biking right out your door. Bus is right out your door also to get you into town to access ski resorts etc.
Not our first trip to the resort. We go the condo route each time as it fits with our family size. Like being out of the downtown area. Amenities are great no matter what age group.