Ratings based on 1,413 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great property with a lot of history

Posted Nov 2, 2016 on Hotels
Banff Fairmont Springs is an amazing historic property and would definitely come back here again. The service was not up to par at the beginning (not expected from a Fairmont managed hotel), however, the staff had accommodated for the inconvenience caused (moving us rooms and misplacing our baggage) and managed to leave us with a fond memory of a pleasant stay
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Thank you for taking the time to post this review and for your comments and feedback! We are sorry to learn that our service was not up to par at the beginning of your visit but that we were able to quickly turn that around so that you could have fond memories of your time here. We appreciate you bringing this to our attention and have passed this along to our leadership team for review! We hope you had a great time at the Castle and we hope to see you again soon! -Fairmont Banff Springs
4 out of 5
by A verified traveler

Gold Floor

Posted Oct 12, 2016 on Hotels
We have stayed here a few times on the Gold floor, the service is amazing and the staff very helpful and friendly. They should look at the cleanliness of common areas, we arrived Friday and I wrote Dust me on a piece of furniture by the elevator on the 5th floor and it was still there when I left on Monday. If, as my husband does you have allergies to dust, then you might want to make sure you have some medication.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Thank you for your feedback and comments we have passed it along to our team here for immediate review and action. We appreciate you bringing this to our attention. We otherwise hope you had a great stay and hope to welcome you back again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Families
by A verified traveler

What a delight, we loved it

Posted Oct 8, 2016 on Wotif
Pros: Everything about the Banff Springs Hotel is wonderful, its simply great!
Cons: The pool area could be improved in terms of the cleaning of the outdoor pool.
Location: The options for activities is only limited by your available time and energy, you can do so much in this location. A car will be a big advantage.
Comment from Hotel Management
Oct 14, 2016 by Fairmont Banff Springs, Hotel Management
Thank you for taking the time to post a review and for your comments - we will be sure to pass along your feedback to the appropriate teams for immediate action. We are glad to learn that you loved everything about the hotel and had a great time! We hope to welcome you back again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2016 on Orbitz
Wonderful helpful staff that made sure our entire stay was comfortable. Would definitely recommend this hotel to others. Will also strongly consider Fairmont hotels in other locations in the future.
Comment from Hotel Management
Oct 14, 2016 by Fairmont Banff Springs, Hotel Management
We are so glad to learn that you had a great stay at the Castle! We will be sure to pass along your comments regarding our colleagues to them, they will be glad to know that they were able to contribute to your trip in some small way! We hope to welcome you back again soon and hope you had a safe journey home! -Fairmont Banff Springs
5 out of 5
by A verified traveler

Posted Oct 5, 2016 on Hotels
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Thank you for taking the time to post a 5-star rating, we truly appreciate it! We hope you had a great stay we can't wait to welcome you back again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Perfect vacation spot

Posted Sep 30, 2016
Pros: Everything
Location: Love mountains, animals, fall colors, waterfalls, beautiful scenery, and relaxation. It was great.
Truly an amazing destination--gorgeous setting, superb staff, fascinating history, beautiful architecture, amazing flowers, who could ask for more?
Comment from Hotel Management
Oct 3, 2016 by Fairmont Banff Springs, Hotel Management
We are so glad that you enjoyed your time here and that you loved the views and were able to get some well-deserved rest and relaxation during your visit here! Thank you for taking the time to post a review and for the kind words. We hope to see you again soon! -Fairmont Banff Springs
5 out of 5
by A verified traveler

Special get away

Posted Sep 29, 2016 on Hotels
Very enjoyable. Beautiful setting.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for taking the time to post a review and for the 5-star rating! We are glad that your stay here was very enjoyable and that you loved the setting! We hope you had a safe journey home and we hope to see you again soon! -Fairmont Banff Springs
5 out of 5
by A verified traveler

great hotel

Posted Sep 29, 2016 on Hotels
wonderful hotel! great staff! Great help inplanning trip around the area! Even with coupons! Strongly recommended!
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for taking the time to post a review on your time here and for the kind comments regarding our staff! We truly appreciate it. We would also like to thank you for the recommendation! We hope you had a great stay in Banff and we hope to welcome you back to the Castle again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to small town

Posted Sep 25, 2016
Nice location and wonderful service. The room is modern and its space is bigger. Of course, the price is higher.
Comment from Hotel Management
Dec 23, 2016 by Fairmont Banff Springs, Hotel Management
Thank you for taking the time to post a review on your stay here. We appreciate it, and we are glad to learn that you enjoyed the hotel and the service - something we take great pride in. We hope you had a great time in Banff National Park and we hope to see you again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted Sep 24, 2016 on Orbitz
Wonderful hotel in a beautiful setting. Highly recommend staying on the Gold floor, well worth the extra money.
Comment from Hotel Management
Sep 28, 2016 by Fairmont Banff Springs, Hotel Management
Thank you for the kind recommendation! We are glad to hear that you enjoyed your stay with us! We hope to welcome you back to the Castle again soon! -Fairmont Banff Springs