Couples treatment rooms, hot springs, Turkish bath, body treatments

Reviews of Fairmont Banff Springs

4 out of 5
Fairmont Banff Springs
405 Spray Ave, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1007 reviews" "
Rating 8 - Good. 192 out of 1007 reviews" "
Rating 6 - Okay. 74 out of 1007 reviews" "
Rating 4 - Poor. 30 out of 1007 reviews" "
Rating 2 - Terrible. 27 out of 1007 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large hotel but never seemed crowded.
Stayed 7 nights in Mar 2024
Response from Fairmont Banff Springs on Mar 18, 2024
Thank you for the review, Debbie. We appreciate your time and hope to see you again.

10/10 Excellent

Chris, Langhorne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of most spectacular properties in one of the most spectacular locations I have ever visited.
Stayed 3 nights in Mar 2024
Response from Fairmont Banff Springs on Mar 18, 2024
That means so much to us. Thank you for sharing and please visit again!

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is outstanding and the service is impeccable. We would absolutely stay again
Stayed 3 nights in Mar 2024
Response from Fairmont Banff Springs on Mar 18, 2024
Thank you! Let us know if we can help with your future plans.

10/10 Excellent

Tausha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and outstanding service
Stayed 3 nights in Mar 2024
Response from Fairmont Banff Springs on Mar 18, 2024
Thank you for the 5/5 score and positive comments. We appreciate it.

10/10 Excellent

Link

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, staff is very friendly and helpful. Although my suite was not ready when we arrived at 7pm (even though check in is at 4pm). After waiting 30min, they figured it out and accommodated us into a different suite that was ready. Valet parking was great and breakfast at the vermillion room was wonderful. Will be coming back again !
Stayed 1 night in Mar 2024
Response from Fairmont Banff Springs on Mar 15, 2024
Thank you for your feedback and our apologies for the delay for your room. We are happy to hear you truly enjoyed your time and would return. Please do let us know how we can assist you in the future!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fairmont Banff Springs on Mar 11, 2024
Thank you for the great rating!

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Fairmont Banff Springs on Mar 11, 2024
Thank you for the 5/5 score! We do appreciate it.

10/10 Excellent

James, Calgary

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Perfect stay for a first timer
Stayed 2 nights in Mar 2024
Response from Fairmont Banff Springs on Mar 4, 2024
Thank you for the 5/5 rating James. It is greatly appreciated.

10/10 Excellent

Robert Addington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Feb 2024
Response from Fairmont Banff Springs on Feb 28, 2024
Thank you so much for rating your experience. We hope to see you again.

10/10 Excellent

kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and cleanliness a 5 star resort spa
Stayed 2 nights in Feb 2024
Response from Front Office Management on Feb 26, 2024
Thank you for the positive review and feedback. It is greatly appreciated!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amenities. Great staff as well.
Stayed 2 nights in Feb 2024
Response from Fairmont Banff Springs on Feb 12, 2024
Thank you for the positive review and feedback. It is greatly appreciated!

10/10 Excellent

Munaf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprise and delighted!!
Stayed 1 night in Feb 2024
Response from Fairmont Banff Springs on Feb 12, 2024
Thank you for the positive feedback. We hope to see you again soon.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Fairmont Banff Springs on Feb 12, 2024
Thank you for the 5/5 score Maria. We appreciate it.

10/10 Excellent

Oakley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So magical here
Stayed 4 nights in Feb 2024
Response from Fairmont Banff Springs on Feb 12, 2024
Thank you for placing a review on Expedia. We hope you will return again soon.

10/10 Excellent

Xing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. I like the free tour for building. Lots of nice story.
Stayed 1 night in Feb 2024
Response from Fairmont Banff Springs on Feb 12, 2024
We are happy to see you enjoyed the hotel history tour. Thank you for sharing!

10/10 Excellent

Jean-Mathieu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 3 nights in Feb 2024
Response from Fairmont Banff Springs on Feb 12, 2024
Thank you for the great rating!

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Loved the restaurant
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on Feb 12, 2024
Thank you for visiting our hotel / dining venues. We appreciate the positive feedback.

10/10 Excellent

Klaus

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. But super expensive.
Stayed 1 night in Feb 2024
Response from Front Office Management on Feb 4, 2024
We are happy to see your positive review Klaus. Thank you so much and please do come again.

10/10 Excellent

Sunny, RICHOMOND

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay with stunning view !!!
Stayed 2 nights in Jan 2024
Response from Front Office Management on Jan 31, 2024
Thank you Sunny for the perfect score! There are certainly some stunning views from the property and we're glad to hear you enjoyed them during your time with us!

8/10 Good

Haian

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything is okay for an Fairmont property
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on Jan 29, 2024
Thank you for taking the time to rate your experience. We hope next time it can be a 5!

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, loved the hot pools and view from the bar!
Stayed 1 night in Jan 2024
Response from Fairmont Banff Springs on Jan 29, 2024
We are happy to see how much you enjoyed it. Thank you!

10/10 Excellent

Darrin, Pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb quality and kind and attentive staff.
Stayed 4 nights in Dec 2023
Response from Front Office Management on Jan 23, 2024
Thank you for the positive score Darrin! We appreciate it and hope to see you again.

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel, the property is fantastic, the staff is so friendly, varying and helpful. The food is fantastic. Definitely an awesome experience.
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on Jan 22, 2024
Thank you so much! We appreciate the positive feedback.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on Jan 22, 2024
Thank you for the 5/5 score, George. We appreciate it and hope to see you again soon.

8/10 Good

Cassia

Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on Feb 12, 2024
Thank you! We hope to see you again.

8/10 Good

Judith

Traveled with partner
Liked: Amenities, property conditions & facilities
Our stay at BSH was absolutely magical! Despite record low temps -40 our stay could not have been more wonderful The views are breathtaking. The hotel stunning and historic The staff top notch and so helpful and welcoming We had been here decades ago in the summer Cannot say enough about BSH Any season its fabulous In the snow, unbeatable Thank you
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on Jan 22, 2024
Thank you for visiting and braving the weather! We appreciate the positive comments so much. Take care.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Management on Jan 15, 2024
Thank you for the positive score! We appreciate it and hope to see you again.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is, of course, gorgeous and the hotel beautiful and full of wonderful nooks and crannies and rich history, all worth exploring. But what stood out most was the staff, who were friendly and helpful in a way that suggested they actually wanted to be working there, and actually wanted to make your stay not just nice but wonderful. Little touches were appreciated, including the provision of local bus passes to get around, and the lovely welcome gift the hotel provided when they found we were celebrating our 10th anniversary there.
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on Jan 8, 2024
Thank you for the positive feedback. We appreciate your kind comments about our team very much.

6/10 Okay

Jagjit

Stayed 1 night in Jan 2024
Response from Fairmont Banff Springs on Jan 11, 2024
Thank you for your score. We are sorry you could not provide a higher rating. Please know we care about your experience and hope our team was responsive while you were here with us.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing place to stay. The hotel and staff are awesome as well as the activities and restaurants.
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on Jan 8, 2024
We are happy to see your positive review. Thank you so much and please do come again.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fairmont Banff Springs on Jan 8, 2024
Thank you for the great score! It is appreciated it.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay.
Stayed 1 night in Dec 2023
Response from Fairmont Banff Springs on Jan 8, 2024
Thank you! We hope to see you again.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Fairmont Banff Springs on Jan 8, 2024
Thank you for the positive score! We appreciate it and hope to see you again.

10/10 Excellent

Mako

Stayed 5 nights in Dec 2023
Response from Fairmont Banff Springs on Jan 8, 2024
Thank you for the 5/5 rating! Happy New Year.

6/10 Okay

Pritpal

When we looked the property pictures the washroom showed was standing shower not tub that was the concerned that’s all other then that it was all good
Stayed 1 night in Dec 2023
Response from Fairmont Banff Springs on Dec 27, 2023
Thank you for your feedback. We are sorry the bathroom did not meet your preferences due to a lack of bathtub. We do hope you will return and please do connect with us in advance if you do about your personal preferences which we will do our utmost to meet.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Banff Springs on Dec 22, 2023
Thank you for the rating! Happy Holidays!

10/10 Excellent

Fendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fairmont Banff Springs on Dec 22, 2023
Thank you for the great score! We appreciate it.

10/10 Excellent

Levi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying here at the Fairmont - Banff Springs and has been nothing but delightful. Staff is super friendly and informative. I'd like to give a shoutout to the girl checking me in (Amelia?) She was great and friendly. I can't wait to have another stay here in the future.
Stayed 2 nights in Dec 2023
Response from Fairmont Banff Springs on Dec 22, 2023
We are so happy to see you enjoyed it! Thank you for sharing and Happy Holidays!

10/10 Excellent

Timothy, Bainbridge Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite hotel to stay at! Its incredible.
Stayed 3 nights in Nov 2023
Response from Fairmont Banff Springs on Dec 12, 2023
We are honored to be your favorite! Thank you for sharing.

10/10 Excellent

Gail

Stayed 1 night in Dec 2023
Response from Fairmont Banff Springs on Jan 8, 2024
Thank you for the positive score, Gail. We are happy to see you enjoyed your stay.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Fairmont Banff Springs on Dec 12, 2023
Thank you Barbara for the 5/5 rating. We hope to see you again soon.

8/10 Good

Herman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and history
Stayed 9 nights in Nov 2023
Response from Fairmont Banff Springs on Dec 6, 2023
Thank you for your feedback! Happy Holidays!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing every where! Spa was also amazing both staff and facilities. They new it was our 40th anniversary and upgraded our room at no charge! Andy at the valet hood not have been better 👍
Stayed 2 nights in Dec 2023
Response from Fairmont Banff Springs on Dec 6, 2023
Thank you for the lovely review and Happy Anniversary once more.

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Fairmont Banff Springs for creating a wonderful vacation for us. Our stay was outstanding from the moment we met your parking attendant Chris, who was extremely helpful to our check in and all the staff we encountered throughout the hotel. Nicole was especially excellent at the Rundle Bar. She shared her knowledge of the food and drink menu and we thoroughly enjoyed our evening there. She also provided insights to the hotel's history and provided directions for a self guided tour which we enjoyed. Thanks Nicole! Transportation options were outstanding as well with an offer of free bus tickets for our stay if we needed them. Banff is walkable depending on the weather as well. The room and facility was outstanding. This hotel is a Canadian Icon. Thank you to all of the staff at the Fairmont Banff Springs for making our stay so enjoyable.
Stayed 2 nights in Nov 2023
Response from Fairmont Banff Springs on Nov 28, 2023
Thank you for the lovely feedback. We will ensure Chris and Nicole receive a copy of this review. They will appreciate knowing that they made a difference. Thank you for choosing us and we hope to see you again.

10/10 Excellent

Rachael

Stayed 1 night in Nov 2023
Response from Fairmont Banff Springs on Dec 22, 2023
Thank you for rating your experience so highly! Please visit us again.

10/10 Excellent

Corinne S.

Stayed 1 night in Nov 2023
Response from Fairmont Banff Springs on Dec 22, 2023
Thank you Corinne for the high rating! We hope to see you again.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, excellent food and drinks, outdoor heated pool with a view.
Stayed 1 night in Nov 2023
Response from Fairmont Banff Springs on Nov 28, 2023
Thank you for the positive feedback! We are happy to see you enjoyed the hotel!

8/10 Good

Bernadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. And having tea at the hotel was amazing. Swimming in the outdoor pool in the snow was so gorgeous. Here are the weird things: 1.The concierge gave us really mediocre to flat-out-wrong information at least 3 times. 2. I was double charged for valet parking for the entire stay. 3. The bathrooms are so small that there's no place to put your toiletries or makeup. There's no drawers for your clothes. 4. We made reservations for tea and they called to change it from noon to 11am. We got there at 11 and waited with several other groups for 10 minutes, only to be told that it doesn't open until noon. (?!?) After waiting about 15 minutes, we were told to go upstairs and were let in. Honestly, we could've booked elsewhere for half the price and stayed twice as long in Banff. The facilities are pretty and the people are very nice, but it definitely wasn't a smooth stay.
Response from Fairmont Banff Springs on Nov 30, 2023
We are truly sorry for the lapse in service and breakdowns in communication on our end. We certainly pride ourselves in much better. Rest assured we will send this feedback to our team so we can improve and prevent future mishaps. Thank you for sharing these examples with us and we certainly hope we will have the pleasure of seeing you again. Wishing you Happy Holidays.

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Fairmont Banff Springs on Nov 28, 2023
Thank you for the positive score! We appreciate it!

10/10 Excellent

Gail

Stayed 1 night in Nov 2023
Response from Fairmont Banff Springs on Dec 13, 2023
Thank you Gail for this lovely rating. We do appreciate it.