Ratings based on 1,443 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

One of the most beautiful locations!

Posted May 30, 2017
Hotel is in an excellent location close to town(walking distance) but still hidden in nature. Beautiful trails for hiking all around. Only complaint is the hotel restaraunts were over priced and not that good. You would expect quality food at such a quality hotel. Room was very clean and comfortable. Staff was amazing!
Comment from Hotel Management
May 30, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for the review and for your kind comments and honest feedback. We are delighted you had the chance to not only explore the town of Banff, but to explore the Castle and the wonderful trails surrounding it. We will also be sure to pass along your comments regarding some of our outlets to our team here for internal review. We appreciate you taking the time to bring this to our attention. We do otherwise hope you had the most magical stay and hope to welcome you back again soon! -Fairmont Banff Springs
3 out of 5
by A verified traveler

Over priced

Posted May 2, 2017
Nice hotel but far overpriced. Only booked to see what I'm missing and would not return.
Comment from Hotel Management
May 2, 2017 by Fairmont Banff Springs, Hotel Management
We are so sorry to learn that you feel this way and that you won't be planning a return stay. We do hope you know that we appreciate all feedback and will be sure to pass this along to our leadership team for review. Kind regards, -Fairmont Banff Springs
4 out of 5
Recommended
for Families
by A verified traveler from Toronto

Posted Apr 26, 2017
Pros: Totally Kid friendly
We had a good experience at the hotel, we travel with a 4 years old, and we enjoy a lot the "very kid friendly environment" We had to change room because the first one was very noisy during the night. The staff of the hotel was very helpful and kind, though we ended up paying and extra fee because there wasn't another room available for the rate with paid. They offered complementary breakfast for the trouble.
Comment from Hotel Management
Apr 28, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for taking the time to post your review with your comments and feedback. We are sorry that you ran into some trouble with your first room but are happy that we were able to help resolve the issue and your stay ended up being a great one. We hope your journey home was a safe one and that we will get the chance to welcome you back again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing architecture and history

Posted Mar 29, 2017
Pros: The history and workmanship and the staff were eager to please
Cons: the beds....for an amazing hotel the beds could be improved
Location: right next to Banff....lots of hiking, skiing, gondola, hot springs....lots to do
The hotel has amazing stone work, wood work, furniture pieces, metal work and just about anything you can imagine in a castle. We were blown away at what we saw never mind the fact that it is located in the middle of the Rocky Mountains. Our kids had so much fun!
Comment from Hotel Management
Mar 30, 2017 by Fairmont Banff Springs, Hotel Management
We are delighted to learn that your kids had so much fun here! Thank you for the review and for your comments, we really appreciate the feedback and will be sure to pass along to our team here for review. We hope your journey home was a safe one and we hope to welcome you back again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Mar 27, 2017
Cons: The food service was a little slow in the Rundle Lounge.
Excellent family experience. The pool is great, the kids loved the outdoor pool. Bowling was fun.
Comment from Hotel Management
Mar 30, 2017 by Fairmont Banff Springs, Hotel Management
We're sorry to hear that experience slow service in one of our outlets, we will follow up with the team immediately. We are however glad to hear that you enjoyed the pool and that your kids especially liked the outdoor one - it has some amazing views! We hope your journey home was a safe one and we hope to see you again soon. -Fairmont Banff Springs
5 out of 5
by Hoa

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
Thank you for taking the time to post this review and for the 5-star rating. We hope you had a magical time here at Fairmont Banff Springs and we hope to welcome you back again soon. -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Best stay at any hotel I've ever been to. Old world luxury at its best.
Comment from Hotel Management
Mar 27, 2017 by Fairmont Banff Springs, Hotel Management
We are so glad to learn that you really enjoyed your time here at Fairmont Banff Springs. There is so much history here and we are glad that you were able to appreciate it. Come back to visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nicest hotel I've ever stayed in

Posted Mar 20, 2017
I've been al over the world and this is the single best hotel I've ever stayed in. Staff is so attentive. Facility is perfect.
Comment from Hotel Management
Mar 20, 2017 by Fairmont Banff Springs, Hotel Management
We are so glad to learn that you had a great time here! Thank you for the kind comments and for taking the time to post this review. We hope to welcome you back to the Castle again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

luxury at is best

Posted Mar 15, 2017
Elegant, comfortable, welcoming,staff was excellent
Comment from Hotel Management
Mar 16, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for the kind comments about our property and about our colleagues! We love calling Banff home and love sharing the Castle and all it has to offer with you! We also appreciate that you took the time to post this review. Come back to see us again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

A must stay

Posted Mar 13, 2017
One of the worlds most increadible peoperties. Service is up to par with the castle.
Comment from Hotel Management
Mar 13, 2017 by Fairmont Banff Springs, Hotel Management
Wow! Thank you so much for the kind comments. We are glad that you choose to come visit us and hope a return trip is in the works!