I was expecting better service.
Posted Aug 27, 2016
I booked this hotel hoping to make my family remember as one of the best vacation ever. We booked a luxury room and with mountain view. Well, we got it, but they did not tell us that it was just above the hall where they were having a party every night of our stay. Even being a member of the President club did not help me to get a better room. They told us that the loud music is not going to happen in the following night, but turned to be not true. the room was missing some small perks that only showed up in the last night of our stay. It seems that they cleaned our room so quick that you could notice the lousy service. I chat with the concierge many times at night. Fairmount Montreal gave me a better treatment than this one.
Comment from Hotel Management
Aug 29, 2016 by Fairmont Banff Springs, Hotel Management
We are so sorry to have received your review, please know that this is not the standard we set for ourselves and would like to extend our sincerest apologies. We are passing along this review to our management team who will advise and take action. Thank you for bringing this to our attention.
-Fairmont Banff Springs