Ratings based on 792 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
Beautiful mountain castle, great views of mountains in every direction as well as the bow river. I really enjoyed the aroma of smoke from two outside fires next to the skating rink. We had dinner at 1888 chop house which was excellent but be ready to open the wallet wide. Overall great experience in the mountains but it is on the expensive side of places to stay in Banff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Mountain view rooms

Posted Jan 30, 2017
Loved our mountain view room and the outdoor pool. Great staff throughout the hotel that were able to help us with all of our needs.
Comment from Hotel Management
Jan 31, 2017 by Fairmont Banff Springs, Hotel Management
We are so glad that you enjoyed the views from your room and that you found our colleagues here helpful. We hope your stay was memorable and you will come back again soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Calgary, AB

Fantastic Mountain View from our room. Castle!

Posted Jan 27, 2017
Not an economical place to stay but well worth that unique occasion stay (unless you happen to be wealthy).
Comment from Hotel Management
Jan 31, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for taking the time to post this review and for your comments. We are glad that you had a chance to come stay with us and that you enjoyed the mountain views from your room. We hope you had a safe journey home and that we can see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Perfection

Posted Jan 13, 2017
Excellent Service, Gold floor Staff were extremely helpful and went out of there way to assist with any special requests your have and went above and beyond. Gold floor Food was well presented and Delicious. Stunning Rooms with spectacular view, Fantastic Stay, far Superior to Fairmont Lake Louise will definitely be back, Thank you Fairmont Banff for a Fantastic and memorable Stay!!
Comment from Hotel Management
Jan 16, 2017 by Fairmont Banff Springs, Hotel Management
We are so glad that you had a wonderful and memorable stay here at the Castle! Thanks for the great photos as well, we really appreciate it. Come back and visit us again soon. -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
One of the top hotels in the world, without a doubt. Incredible facility
Comment from Hotel Management
Jan 16, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for the kind comments and for taking the time to post them, this is something we really appreciate. We hope you had an amazing time exploring the Castle and all of the amenities we have here! Come back to visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Banff New Year's Stay

Posted Jan 5, 2017
Pros: Location and friendly staff
Cons: Attention to the drafty windows. I realize it's an old building but you shouldn't be able to feel a draft or see ice crystals form INSIDE your room.
The hotel was very nice and staff friendly. I am convinced that they give travelers that use other websites rather than the hotel website the average rooms. Our room was at the end of the hall, low floor with relatively no view. The configuration of the room was not that great since it was on a corner and there was a draft of the cold cold Canadian air coming through the window. Such that ice crystals formed on the inside frame when you took a shower. Overall the lobby and common areas were beautiful and loved that the Christmas decorations were still up. I would go back but definitely book a better grade room. For the money spent, this was an average stay!!
Comment from Hotel Management
Jan 16, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for taking the time to post this review on your time at the Fairmont Banff Springs. We would like to extend our sincerest apologies regarding your stay here. We will be sure to pass this along to our maintenance and leadership team for review.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was exceptional.

Posted Dec 31, 2016
The view from our hotel was amazing. We were in a winter wonderland
Comment from Hotel Management
Jan 3, 2017 by Fairmont Banff Springs, Hotel Management
Enjoy! The views are simply incredible from the Castle, we hope you have a great New Years and that we can welcome you back again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing historic hotel

Posted Dec 29, 2016
Food, views and amenities are amazing! Fromthe spa to swimming pool to the buffets and hi-tea!
Comment from Hotel Management
Dec 30, 2016 by The Fairmont Banff Springs, Hotel Management
Thank you for your 5/5 rating on Expedia. We appreciate your positive feedback very much! Happy New Year!
5 out of 5
Recommended
for Everyone
by A verified traveler from lennox head

Christmas 2016 at Banff Springs hotel

Posted Dec 28, 2016
We booked just for Xmas. It was a complete fairy tail experience. The room was gorgeous, staff excellent and accommodating. The hotel was decked to the nine's for Xmas. Gorgeous Xmas decorations and atmosphere. We had a stocking hung on our room door from the hotel elves filled with treats for everyone. The snow made the experience exquisite and the outdoor pool surrounded by snow was magical
Comment from Hotel Management
Dec 30, 2016 by The Fairmont Banff Springs , Hotel Management
We really appreciate your review on Expedia and are so pleased that you chose to stay with us and loved your time here. Happy New Year!
5 out of 5
Recommended
for Everyone
by A verified traveler

When in Banff, there really is no other place

Posted Dec 8, 2016
Pros: Everything mentioned in my experience.
Cons: N/A
From views, to the amenities, to the grand old hotel itself, The Banff Springs hotel "IS" Banff. Afternoon Tea with the terrace view was spectacular. The paths from the waterfall and along the river to centre of the town makes for a lovely walk and much preferred to staying in the hustle and bustle of main street. I really can't rate the hotel high enough.
Comment from Hotel Management
Dec 12, 2016 by Fairmont Banff Springs, Hotel Management
Thank you for the kind comments and for taking the time to post a review on your time here, we really appreciate it! We are delighted that you had a wonderful time here and we hope to welcome you back to the Castle soon! -Fairmont Banff Springs