Exterior

Reviews of Falcon Crest Lodge by CLIQUE

Falcon Crest Lodge by CLIQUE
190 Kananaskis Way, Canmore, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1775 out of 2558 reviews" "
Rating 8 - Good. 635 out of 2558 reviews" "
Rating 6 - Okay. 97 out of 2558 reviews" "
Rating 4 - Poor. 30 out of 2558 reviews" "
Rating 2 - Terrible. 21 out of 2558 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Randy| Guest Service Agent on Mar 29, 2024
Colin,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Cathie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Under renovations and limited parking but outstanding room, and cleanliness
Stayed 3 nights in Mar 2024
Response from Sylvester | Guest Service Agent on Mar 26, 2024
CathieThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us despite some of the inconveniences you experienced due to the renovations. We hope to host you again when we are all finished.Sincerely,

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great amenities!
Stayed 3 nights in Mar 2024
Response from Randy| Guest Service Agent on Mar 15, 2024
Josh, Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love the Falcon Crest, it has amazing rooms that are very clean.
Stayed 2 nights in Feb 2024
Response from Sylvester | Guest Service Agent on Mar 5, 2024
SimonThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

MICHELLE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sylvester | Guest Service Agent on Mar 7, 2024
MichelleThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Quynh

Traveled with family
Clean. Room are newly upgraded
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on Mar 4, 2024
Quynh,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Kayleigh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sylvester | Guest Service Agent on Mar 5, 2024
KayleighThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Vanessa, Sherwood Park

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was upgraded to a beautiful suite. Wish we could have stayed longer than one night! Extremely comfortable bed and great hot tub. Will be back
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on Mar 1, 2024
Vanessa,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Kamila

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great value - location, amenities, and loved the fireplace! Will surely be coming back to stay again.
Stayed 1 night in Feb 2024
Response from Sylvester | Guest Service Agent on Feb 26, 2024
KamilaThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Thomas

Nice place!
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on Feb 25, 2024
Thomas,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, great amenities and friendly staff.
Stayed 2 nights in Feb 2024
Response from Sylvester | Guest Service Agent on Feb 22, 2024
ReneThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

Gailmarie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Underground parking, great bedding, well stocked kitchenette. Staff were friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on Feb 19, 2024
Gailmarie,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Angela, Calgary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here multiple times as always wonderful. Incredible staff, mountain views from the hot tub and a great place to relax!
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on Feb 17, 2024
Angela,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a great time. The front desk staff was next level! We really appreciated the above and beyond service.
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on Feb 12, 2024
Tyler,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Paul

Liked: Property conditions & facilities
Beautiful location
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on Feb 12, 2024
Paul,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Susan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good stay. Parking was limited. A pool would have been nice.
Stayed 2 nights in Jan 2024
Response from Randy| Guest Service Agent on Feb 10, 2024
Susan,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

joshua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A Wonderful romantic stay. Everything we could’ve asked for and more
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on Feb 5, 2024
Joshua,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Frederick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on Feb 5, 2024
Frederick,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is a gem. I loved our stay with Falcon Crest Lodge & will definitely be staying here in the future! What I really loved was the fully equipped kitchen - not only was having all of the appliances convenient but we were pleasantly surprised by the quality of the appliances as well! The staff were extremely kind & helpful. It was a comfortable, cozy stay. I don’t know how this is considered a 3-star hotel, I think it is way above average!
Stayed 2 nights in Jan 2024
Response from Randy| Guest Service Agent on Feb 2, 2024
Jamie,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Tristan

Stayed 2 nights in Jan 2024
Response from Sylvester | Guest Service Agent on Mar 21, 2024
TristanThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfy beds, quiet place to relax
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on Jan 29, 2024
AmandaThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

2/10 Terrible

Jesse

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Third floor flooded no one notified us until we found out at 8 am the next day to saws and hammers banging in the floor. And had a gentleman walk in on me. No knock no nothing. I called and asked if there anything we can do about the noise or if I can be moved and I was told that there’s nothing they can do.
Stayed 3 nights in Jan 2024
Response from Sylvester | Guest Service Agent on Jan 26, 2024
JesseThank you for taking the time to leave us your review. We sincerely, apologize for the issues you encountered with the unexpected flooding emergency. While there is not much we could do regarding the noise, that was no excuse for having someone intrude of your room unannounced and the inability to move you to a more secluded area. Sincerely,

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Awesome property. Like an upscale apartment. The restaurant is good.
Stayed 1 night in Jan 2024
Response from Randy| Guest Service Agent on Jan 24, 2024
Andrew,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We are also glad to hear you enjoyed the restaurant. We hope to host you again in the near future. Sincerely,

8/10 Good

Ray

Stayed 2 nights in Jan 2024
Response from Randy| Guest Service Agent on Jan 24, 2024
Ray,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Fidel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love it.
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on Jan 23, 2024
FidelThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on Jan 22, 2024
NicoleThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again.Sincerely,

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
REally liked the mountain views and we enjoyed the outdoors hot tubs. Easy access to Canmore
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on Jan 22, 2024
BrianThank you for taking the time to leave us your review. We are glad to hear you enjoyed the view and the hot tubs while you were here. We hope to host you again soon.Sincerely,

8/10 Good

Bernard, Sherwood Park

Liked: Cleanliness, property conditions & facilities
Clean room, cheery housekeeping staff.
Stayed 4 nights in Jan 2024
Response from Randy| Guest Service Agent on Jan 20, 2024
Bernard,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Randy| Guest Service Agent on Jan 19, 2024
Sarah,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views and nice room with good amenities my only complaint is the bed is rather hard and was difficult to sleep on.
Response from Randy| Guest Service Agent on Jan 19, 2024
Nathan,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay.Sincerely,

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Randy| Guest Service Agent on Jan 14, 2024
Jason,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Shane

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly. The hotel was very clean. I would stay here again.
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on Jan 11, 2024
ShaneThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us. Feel free to let us know about anything we could do to make your next stay with us perfect.Sincerely,

10/10 Excellent

Mitch

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on Jan 9, 2024
MitchThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Roy

Stayed 2 nights in Jan 2024
Response from Sylvester | Guest Service Agent on Jan 9, 2024
RoyThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

8/10 Good

Clint

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sylvester | Guest Service Agent on Jan 9, 2024
ClintThank you for taking the time to leave us your review. We strive for service excellence so we appreciate all feedback. Feel free to let us know about anything about your stay, or about what we could be doing to make your next stay perfect.Sincerely,

2/10 Terrible

SUDEEP

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Booked a room on new years at a high price.Reached with my lady to check-in.Waited at the desk as the Night audit was running around the hotel in panic trying to avoid eye contact and finally told me there is no room for the confirmed booking from expedia. Expedia has charged me for a stay I never did so will call them for a refund. Sad
Stayed 1 night in Dec 2023

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Randy| Guest Service Agent on Jan 6, 2024
Colleen,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Jialong

Stayed 5 nights in Dec 2023
Response from Randy| Guest Service Agent on Jan 6, 2024
Jialong,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Randy| Guest Service Agent on Jan 8, 2024
Travis,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Liza

Stayed 2 nights in Dec 2023
Response from Sylvester | Guest Service Agent on Jan 5, 2024
Liza Thank you for taking the time to leave your review. We strive for service excellence so we invite you to let us know about anything we could have done to make your stay perfect. We hope to host you again soon.Sincerely,

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Sylvester | Guest Service Agent on Jan 5, 2024
JasonThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again. Sincerely,

10/10 Excellent

Garrett

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a suite with Kitchen and bedroom separate from the rest of the room, had a very large bathroom and cozy fireplace. The way the hotel had it set up was very homey.
Stayed 1 night in Dec 2023
Response from Sylvester | Guest Service Agent on Jan 5, 2024
GarrettThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again. Sincerely,

10/10 Excellent

Helen, Calgary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the accommodation is great and well equipped. The large tub and shower is great for relaxing and love the robe and slippers. The only improvement would be a frying pan with a nonstick coating as cooking anything on it was pretty difficult.
Stayed 2 nights in Dec 2023
Response from Sylvester | Guest Service Agent on Jan 5, 2024
HelenThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us. We apologize regarding the issue with pan. Feel free to let us know next time you stay with us and we can have any kitchenware replaced. Sincerely,

10/10 Excellent

tabia

Stayed 2 nights in Dec 2023
Response from Randy| Guest Service Agent on Jan 1, 2024
Tabia,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from Randy| Guest Service Agent on Jan 1, 2024
Sandra,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.

10/10 Excellent

Sanghun, Edmonton

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Randy| Guest Service Agent on Dec 24, 2023
Sanghun,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Mary

Traveled with partner
Great resort and SUPER clean
Stayed 2 nights in Dec 2023
Response from Randy| Guest Service Agent on Jan 1, 2024
Mary,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.

10/10 Excellent

Kirsten

Stayed 1 night in Dec 2023
Response from Randy| Guest Service Agent on Dec 23, 2023
KirstenThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Thai

Stayed 2 nights in Dec 2023
Response from Randy| Guest Service Agent on Dec 23, 2023
ThaiThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Randy| Guest Service Agent on Dec 14, 2023
Matthew,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,