Ratings based on 687 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Ok Rooms, Disappointing Staff

Posted Feb 7, 2017
When we arrived for our stay the front desk staff were slow at getting us checked in. When we got up to our room I was slightly disappointed in the accommodations. The room was run down and in need of renovation. There were stains on the carpet and the walls were pretty marked up. There were also stains in the bathtub. The hot tub which we planned to use was closed, which was very disappointing. The room was also very noisy. Our neighbours decided to have a drunken heart-to-heart on our first night at this hotel, all of which we could clearly hear through the adjoining door. At 4:45AM when someone decided they needed ice from the ice machine, it was heard so clearly from our room that it woke me up. And after that we could hear the elevators on a pretty consistent basis. Upon check out the front desk staff decided that the phone call they were on was more important than the line of customers waiting to check out. After standing there for at least 5 minutes I decided to just leave my key and not formally check out. I noticed that other guests did the same thing as they were not interested in waiting.
Comment from Hotel Management
Feb 14, 2017 by falconcrestlodge, Hotel Management
Dear Valued Guest, Thank you very much for taking a moment to bring your concerns to our attention. It is extreamly disheartening to me that this happened during your stay and can assure you that we strive on a continual basis to provide our valued guests with the highest level of service. I would invite you at any time to reach out to me so that we may discuss your concerns in a more direct manner. We have discussed your comments within our team to assure that we are consistently achieving the highest level of guest satisfaction. I do hope that we would be able to welcome you back in the future so that we may offer you an experience more inline with our high standard. Kind Regards, Rose Foster Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Spacious and Well Located

Posted Feb 4, 2017
Big rooms, well equipped kitchens, clean, small gym, small games rooms, nice outdoor hot tubs
Comment from Hotel Management
Feb 7, 2017 by Cory Haggar General Manager , Hotel Management
Thank you for your kind words. We appreciate the amazing feedback and do hope you will stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice hotel.

Posted Jan 17, 2017
Easy to find. The staff were great. There is an underground parkade which was fantastic as it was -20 when we were there.
Comment from Hotel Management
Jan 17, 2017 by Cory Haggar General Manager , Hotel Management
Thank you so much for the perfect rating and taking the time to write a review. We do hope to see you again at our "home away from home".
3 out of 5
by A verified traveler

Posted Jan 14, 2017
Came here for a weekend with my mom and was disappointed with the stay. the hotel staff were very friendly and nice when we got there however the room was another story. The bathroom was dirty when we got there and we could hear the people in the next room just having a conversation not being rowdy or anything just talking but could hear word for word what they were saying. We did receive a 50% off for our next stay for the problems which was nice. Also the restaraunt in the hotel was terrible use portion size was so small and staff there were not friendly at all. The fact that there is no restaurant with breakfast is really strange to me but maybe that's changing with the upgrades. All in all the stay was alright nothing special
Comment from Hotel Management
Jan 17, 2017 by Cory Haggar General Manager , Hotel Management
We apologize once again for the challenges you faced and do hope to see you again with your gift certificate for a future stay. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Thin as paper

Posted Jan 10, 2017
This hotel is actually amazing. Great staff, the more secluded hottub is excellent and the underground park ads is a treat in the winter. The only complaint is about the rooms with the joiner door to the next sweet. If you get one of those rooms don't expect to get any sleep. Even casual voice levels can be heard clear as day from the other room. Earplugs seemed to magnify the noise. Apart from that, great place to stay.
Comment from Hotel Management
Jan 10, 2017 by Cory Haggar General Manager , Hotel Management
Thank you for sharing your experience. The Hotel has just started renovations and the adjoining door situation will definitely be addressed during this time. We invite you to come and experience us again this Spring and see all the wonderful improvements we have made. Thank you for the high rating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Posted Dec 27, 2016
We enjoyed our stay. Beautiful view of the mountains in a nice, quiet area but still close to everything.
Comment from Hotel Management
Dec 29, 2016 by Cory Haggar General Manager , Hotel Management
Thank you so much for the prefect rating! We are thrilled to know you had such a great stay with us and do hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice room, hard bed.

Posted Dec 19, 2016
Bed was kind of stiff, didn't sleep very well. Otherwise, all amenities were great. All the tools I needed we're in the kitchen.
Comment from Hotel Management
Dec 22, 2016 by Cory Haggar General Manager , Hotel Management
We apologize for the issue with your bed during your stay. Please feel free to always let us know these things when you are with us so that we can ensure to make sure your stay is more comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Posted Dec 18, 2016
Lovely room very comfortable open and cozy...... heated underground parking was awesome ... staff was friendly and helpful.....it was nice
Comment from Hotel Management
Dec 20, 2016 by Cory Haggar General Manager , Hotel Management
Thank you for taking the time to share your experience of our lovely lodge. We are so pleased to know you enjoyed your stay with us and appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing and cozy

Posted Dec 10, 2016
Had a great stay!! The staff were very friendly and the condo was super cute!
Comment from Hotel Management
Dec 13, 2016 by Cory Haggar General Manager , Hotel Management
We appreciate the prefect rating you have shared with us. We are pleased to know you had such an amazing stay and do hope to see you again in the future.
3 out of 5
by A verified traveler

Centrally located

Posted Dec 10, 2016
Pros: Very close to everything.
Cons: Noise reduction but I am not sure you can do anything about it since this is how the building has been built so...
Location: Very close to everything
Too much noise from the neighbours. I could hear people in the adjacent unit talk. I could hear the door of other units shut close especially in the morning so it would wake me up. People in the the hot tub outside, I could hear them talking etc...
Comment from Hotel Management
Dec 13, 2016 by Cory Haggar General Manager , Hotel Management
We apologize for any challenges you faced with noise during your stay. I do hope one of our 24/7 Guest Service Agents was able to assist you in making your stay more pleasurable.