Ratings based on 1,037 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great the apartment was fully equipped

Posted Aug 31, 2015
Can mores a fantastic base to explore the Rockies
Comment from EPC
Sep 1, 2015 by Cory Haggar General Manager , EPC
We agree, the Canadian Rockies are the prefect place to get outside to play. We are pleased you enjoyed your stay. Thank you for your time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to town

Posted Aug 29, 2015
Friendly staff to answer questions. Spacious 1 bedroom suite with washer/dryer and BBQ. Although we did not have a mountain view it was a nice comfortable room. Enjoyed the free DVD and underground parking.
3 out of 5
by A verified traveler

Posted Aug 27, 2015
Shower door didn't close (warn out) Shower Water pressure surged Bed uncomfortable We stayed at the Sister stone ridge resort And was better. Good free movie selection though. Stoneridge didn't have timer on fireplace which was nice
Comment from EPC
Aug 29, 2015 by Cory Haggar - General Manager , EPC
We do hope you spoke to one of our 24/7 Guest Service agents to assist you with your challenges, It certainly is not up to our standards and we always try to solve issues for guests while they are on property, to make your stay the best. We apologize for any issues you faced.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Comfortable room, nice amenities, great staff

Posted Aug 26, 2015
We stayed in a 1-bedroom suite with a mountain view. The extra charge for the mountain view was worth it, but we did have to leave our windows closed to keep out the traffic noise from the highway. The suite was beautiful and the kitchen was fully stocked. The hotel staff were great and made sure you had everything you needed (e.g., they brought us a salad spinner and a new juice glass when one of them broke). The extra amenities set this hotel apart- 2 jacuzzi tubs, free movie rental, free microwave popcorn, and 24-hr front desk staff. We did have some issues with our AC one day, and the staff brought us a fan right away. There were also some issues with the Internet provider while we were there, which made the wireless connection slow. But that should be resolved by now. Overall, we had a very comfortable stay. Being in Canmore was the right choice for us- not as built up or busy as Banff but still close to everything we wanted to do.
Comment from EPC
Aug 28, 2015 by Cory Hagger - General Manager , EPC
Thank you for taking the time to share your experience of our Lodge. We are thrilled to know you enjoyed your stay minus a couple small challenges. We do hope you will think of us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

The BBQ

Posted Aug 26, 2015
Pros: Close to town
The only thing that was maybe not good was the BBQ on the deck had very very little space around it to work with, I would suggest removing it altogether.
Comment from EPC
Aug 29, 2015 by Cory Haggar - General Manager , EPC
Thank you for your feedback, we can certainly look at that in the future. We appreciate the prefect rating, and do hope you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Pros: `
We Loved it! Great accommodations, friendly staff.
Comment from EPC
Aug 25, 2015 by Cory Hagger - General Manager , EPC
Thank you for taking the time to write a review and share your experience with new and potential guests. We are pleased to know you enjoyed your stay and do hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

The mountains are a must see

Posted Aug 24, 2015
My wife and daughter had a real good time and so did I . The local services are next to none and we had a room with a view to die for. Would recommend this to anyone.
Comment from EPC
Aug 27, 2015 by Cory Haggar General Manager , EPC
Thank you for the prefect rating! We are thrilled to know that you had such an excellent stay with us and do hope you keep coming to see us for years to come.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Very nice Location in Canmore, friendly staff, and very nice rooms, looking at mountains!
Comment from Hotel Management
Aug 27, 2015 by Cory Haggar General Manager , Hotel Management
Thank you for taking the time to write a review. We enjoy providing you with the very best customer service and the most comfortable place to relax. We are pleased you enjoyed your time with us, and we thank you for taking the time to write a review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
It was very good room and staff. There are BBQ grill each rooms so, We are really enjoy stay here.
Comment from EPC
Aug 26, 2015 by Cory Haggar General Manager , EPC
We are pleased to know you enjoyed your stay with us at the Falcon Crest Lodge. We truly enjoy providing a great respite for you and your family and do hope to see you again in the future.
2 out of 5
by A verified traveler

Hotel a canmore

Posted Aug 24, 2015
Prix ridiculement élevé pour des chambres vieillottes et sans intérêt
Comment from Hotel Management
Aug 27, 2015 by Cory Haggar General Manager , Hotel Management
We are sorry to here that your experience was not what we love to provide our guests. We strive to offer a prefect stay and we apologize for any challenge you faced. We do offer complimentary internet so I am not certain what occurred there. We are currently working on a full renovation this Fall. Thank you for your feedback as it helps us to main our high standards.