Ratings based on 662 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel Near Banff

Posted Sep 1, 2015
Pros: Convenience, good breakfast pastries
Cons: Breakfast-sausage was dried, pancake quality varied day to day Room condition-closet and AC looked busted but functional Parking-need more space
Location: Banff
Little pricey, but to be expected due to proximity to national park and season. Expected more for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2015
Pros: Good location, clean except for carpet and complementary breakfast.
Cons: Carpet should be cleaned or replaced and shower door needs a new bottom seal
Found it to be a great place to stay. Have been comming to Canmore for many years, our first stay at Grand Rockies resort and found it to the best place yet. Breakfast was first class.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice hotel but I think a little bit expensive

Posted Aug 28, 2015
Pros: NG BBQ
Cons: Maintaniance
Location: Close to Banff and Calgary
I rented a 2-bed room with 2 showers for 4 days but we were down to 1 shower since the other one was only giving hot water. they came to fix it couple times but they said they needed a part which they don't have.
2 out of 5
by A verified traveler from Edmonton

Nice but not worth the price

Posted Aug 27, 2015
The hotel and rooms are only 5 years old but there is a lot of damage and wear and tear. The suite kitchen was poorly stocked with overpriced Crate and Barrel dishes and little else. The furniture in the room was great. The greatest thing about the hotel was the fully loaded showers with steam, rain showerhead, sound system, etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Posted Aug 25, 2015
We loved the hotel and would stay again. The only thing that we can say is that at the time of check in we were not notified a complimentary breakfast was included with our room. I happened to stop at the desk and ask the next morning and was told we did have breakfast included and were given our vouchers. We almost went out for breakfast and would of missed out on the buffet which was very good. The other issue we had was our room was not cleaned by 4 pm. We called and they said they would come by and take out the garbage and make the beds. That is all we honestly wanted but it was a shame we had to call and ask for it. Lastly, loved the room and the hotel amenities. Again, when they cleaned the room we would of loved a refill of the coffee pods, cause we stayed two nights and I love my coffee in the morning. We would definitely stay again. These things were minor in comparison to the beautiful setting and comfort of the room overall.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great for families

Posted Aug 24, 2015
Great ammenities, rooms handy, but housekeeping is terrible. They're was spit from previous guests on bathroom door and mud on the walls.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 17, 2015
Nice, quiet, lovely view of the mountains. The hotel has a lot of amenities, but we barely used the facilities in our room, much less the ones in the hotel. Since we spent the majority of our trip hiking and sight-seeing, we didn't take advantage of all the hotel had to offer. The kitchenette was a nice touch. It allowed us to prepare our food for the day. It was clean and the staff was lovely. Although, I do wish given how much we paid per night we could have at least been allotted a late check out.
2 out of 5
by A verified traveler from alberta

Hotel staff very lazy

Posted Aug 11, 2015
My wife and I recently stayed at the hotel. Unfortunately we do not have many positive remarks. The shower had black mold on the bottom of the floor, and the toilet had not been flushed once we arrived...gross to see someone's number 2.... The insulation in the rooms also sucked. The noise was brutal at night.When we called front desk, they said hopefully it will quiet down..they sent no one. The best western would have probably given us shower towels instead of pool towels too.....hahah what a joke
1 out of 5
by A verified traveler

Posted Aug 10, 2015
terrable accomodation I have stayed till the moment because daily room cleaning service have not been done and door/windows of room is directly connected to outside in the first floored room which cause for not being safe. Also room space is not good enough to stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Spacious, has a kitchen

Posted Aug 9, 2015
Not luxurious, but practical and spacious. 20 min to Banff