Not Worth the Price
Posted Oct 9, 2016
I stayed at this hotel in Sep 2016 for a bit of a weekend retreat. Initially I was quite pleased with the aesthetics of the room, but throughout the stay little things kept popping up that I would have expected to be better/different considering the "level" and price of hotel. First disappointment was when we saw the shower, while we had nice showers in it (has multiple shower heads and can be a steam room), we had been hoping for a bath in our suite and were told by the front staff that only the two bedroom suites had bathtubs. Smaller things that added up: rips in our sheets as well as towels, I would expect a hotel to replace things when they are damaged. Additionally, we went to watch a movie after a hike in Lake Louise to find out that they only have the most basic of cable packages and you are not able to rent movies whatsoever. Very unexpected for a hotel, you can usually even do this in motels! They did have a blueray player, but didn't even have movies at the front desk! The internet was also rather slow so we turned wifi off on our phones. We ordered room service one morning and it was okay, but we probably would have had better food elsewhere. If you are looking for something with a kitchen then it would be a great place, however as we were only staying for two nights we never used it.