Posted Mar 3, 2017
Stayed at the Grande Rockies for a work retreat have to say was very disappointed. When we arrived we advised the staff that I have a service dog they didn't ask for any paper work. Our entire team was put in a building across from the main building which we didn't even know was owned by the hotel as its aesthetic is vastly poor compared to the main building. The pillows were terrible, the only mirror is a tiny mirror above the vanity in the bathroom. Back to the my service dog, the cleaning staff came to our room at 6:00 pm the next day, not sure why our room wasn't cleaned during the day when we were out and within minutes of them coming to our room I had a call regarding an animal in my room from the front desk. Yes my service dog which we had advised when we checked in but wasn't made note of. We then advised the front desk that we did not want anyone coming to our room well within minutes I had a cleaning lady knocking at my door asking what I needed. We've stayed here many times before however we were always in the main building like I said did not realize that this sub-par building even belonged to the property.