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Reviews of Hidden Ridge Resort

3.5 out of 5
Hidden Ridge Resort
901 Hidden Ridge Way, Banff, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 1746 out of 3692 reviews" "
Rating 8 - Good. 1244 out of 3692 reviews" "
Rating 6 - Okay. 456 out of 3692 reviews" "
Rating 4 - Poor. 168 out of 3692 reviews" "
Rating 2 - Terrible. 78 out of 3692 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

mandy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful for any woodsy mountain getaway.
Stayed 1 night in Apr 2024

10/10 Excellent

Jay

Stayed 2 nights in Apr 2024

10/10 Excellent

Leona

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Suzie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria, Sugar Land

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice accommodations
Stayed 2 nights in Apr 2024

10/10 Excellent

Kassem

Disliked: Cleanliness
No clin bathroom no good
Stayed 1 night in Apr 2024

10/10 Excellent

yahya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time here love this resort beautiful atmosphere, the fire place wood.smelll the hot tub at night so.amazing
Stayed 1 night in Apr 2024

10/10 Excellent

kim

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Friendly staff.
Stayed 2 nights in Apr 2024

8/10 Good

Myles

Liked: Cleanliness, property conditions & facilities
Budget friendly with enough sleeping space
Stayed 3 nights in Apr 2024

10/10 Excellent

Lindsey

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful scenery. Our room was a bit dated and the smell of fire smoke was absolutely overwhelming. Parking was very limited.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hot tub and sauna. We slept great and appreciated the fans in the rooms. There was shuttle pickup to town and we always had parking available next to our unit.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sarah

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool and hot tub have a wonderful view not to busy and open late. Room came with essentials for cooking, place was clean. The staff were accommodating, poliet and knowledgeable. Would definatly stay here again.

8/10 Good

Chansu

Liked: Property conditions & facilities
It has an excellent location and the staffs are very friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

mark

Traveled with family
Liked: Amenities
We always stay in this property my kids loves it here
Stayed 1 night in Apr 2024

8/10 Good

Tina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The kids and I loved it. Great staff and beautiful views.
Stayed 2 nights in Mar 2024

8/10 Good

Wade

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort. The room smelt like smoke looked like some one before had problems with fireplace. The lemongrass soap was annoying but overall good place to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

loraine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom left. 2 bathrooms fireplace.kitchen. nice bedding. Great hot tub
Stayed 2 nights in Mar 2024

10/10 Excellent

Kirsty Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
We liked how the property is set up!
Stayed 3 nights in Mar 2024

10/10 Excellent

Olena

Liked: Property conditions & facilities
Disliked: Cleanliness
I really liked this resort.
Stayed 1 night in Mar 2024

10/10 Excellent

Maryam

Liked: Cleanliness, property conditions & facilities
We loved hot tubs
Stayed 2 nights in Mar 2024

10/10 Excellent

Natalie

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Super easy and quick check in. They let me choose a new toy for my dog and provided amenities for him as well! A really nice added touch. All around wonderful experience!
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

8/10 Good

Alfredo

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen, Ardrossan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hottub and sauna spa area was excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024

10/10 Excellent

Donny

Great place to
Stayed 3 nights in Mar 2024

8/10 Good

Sheryl, Pelican Narrows

Liked: Cleanliness, property conditions & facilities
No tv remote
Stayed 1 night in Mar 2024

6/10 Okay

Candice

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We were dissapointed in the check in as the reservation did not included our pet which I had selected on expedia but the hotel had no record of this therefore we had to pay an extra 25 for the dog as well as an extra 50 for a non pet room which was extrememly dissapointing.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here with our three young kids. Was a wonderful stay. The hot tub and pool were a big hit, and the games room in our unit kept the kids entertained when we weren’t skiing. There is free transportation to and from the main street in Banff, which was a huge bonus. Would definitely stay here again.
Stayed 4 nights in Mar 2024

6/10 Okay

Allysia

Traveled with partner
Rooms need to be updated and wasn’t the cleanest and smelled like smoke from fireplace (more than normal). The property itself is beautiful
Stayed 2 nights in Mar 2024

6/10 Okay

Alana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for Our family ski trip.
Stayed 5 nights in Mar 2024

2/10 Terrible

Mark

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t let the reviews fool you… this place is dirty needs to have a major overhaul with cleaning and upgrading. When entering the unit it had a funky musty smell. Entry floor was dirty. There was food under the table from previous guests. Black thick cobwebs hung from the ceiling. Kitchen supplies were limited. Extra towels were left in a basket on the floor beside the toilet. No alarm clock in the bedroom, clock on the outdated stove didn’t work. Bring earplugs if you’re staying in the lower level. The floors are not soundproof. You can hear the person peeing above you. The family above us let their children run up and down the stairs and the in the unit. Hard to have a relaxing stay wall that noise. Even though the pool had a beautiful view it too is showing its age. Tiles are missing around the hot pool. Staff weren’t very friendly. Definitely not worth the money for a two night stay.

8/10 Good

Elyshia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about the property, except for the parking. On the first night there was a lot of parking, including underground, and on the second night there wasn’t any parking at all. The person at the front desk just said, “yeah, we know parking is an issue here.”
Stayed 2 nights in Dec 2023

6/10 Okay

sherry L

Traveled with family
Liked: Amenities
We stayed in a lower 1 bdrm. Fairly spacious and good layout but was quite noisy with people above. Property is in a beautiful location but the units & bathroom could use an update
Stayed 1 night in Feb 2024

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Yasser

Traveled with family
Disliked: Cleanliness, property conditions & facilities
After we checked in and unpacked our stuff, we found out the bathroom sink was clogged, we called for help, they came to open it, we had to go outside and wait for them to finish. After they were done, we went back in and the bathroom looked terrible, it was really dirty they left everything behind. The carpet stairs were dirty too. I called them to extend my stay for half a day as a compensation, they told me to talk to the manager I tried reaching out, but she wasn't there they didn't cooperate. We went for one night expecting to relax, but we didn't.
Stayed 1 night in Mar 2024

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Marcelo at the front desk was great! Loved the hot tub & outdoor BBQ's.
Stayed 1 night in Feb 2024

10/10 Excellent

Ibrahem

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the pet friendly availability & the wood burning fireplaces in each suite. Beautiful setting and view of the mountains. Have stayed here twice and definitely will again!
Stayed 1 night in Feb 2024

10/10 Excellent

Rowena

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It's nice cabin , suits our needs , we like the hot tub with the beautiful mountain view , employees are very helpful.
Stayed 1 night in Feb 2024

8/10 Good

Fan

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Anette

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Corinne

Traveled with family
Staff were very nice, hot tub/pools were good and not too crowded. The bus pass was great so we didn’t have to park in Banff. Unit was good but could use a deep clean and showing wear (kitchen sink didn’t have a plug, ice trays were cracked, fridge shelves broken).
Stayed 2 nights in Feb 2024

10/10 Excellent

Dmitry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay at banff
Stayed 4 nights in Feb 2024

8/10 Good

Sergey

Liked: Cleanliness, property conditions & facilities
Nice house
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Stayed 3 nights in Feb 2024

8/10 Good

Wayne

Liked: Cleanliness
Stayed 2 nights in Feb 2024

4/10 Poor

Paul

Stayed 1 night in Feb 2024